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Petronius4



Member Since: 07 Oct 2015
Location: Bucks
Posts: 87

United Kingdom 2015 Defender 90 Puma 2.2 SW Keswick Green
Windscreen hinges and bulkhead corrosion

Hello all

I've had to take the Landy in to my local dealer as I've spotted some corrosion on the windscreen brackets (the ones replacing the hinges) and also on the bulkhead to either side of said brackets.

I've just been told by the dealer that the 'hinges' brackets are only covered for a year for corrosion??? Mine were painted by the supplying dealer as part of the limited edition 'Heritage' models they produced, not that that should matter.

Is this for real? How can Landrover say they have a five year corrosion warranty and then exclude certain parts which are integral to the structure of the vehicle? Or am I being given the run-around?

Anybody out there have any knowledge on this, also is there a Landrover rep on here?

Thanks all.

P. -------------------------------
👲🏻 1986 ex-Military 90 NAD 2.5 Soft Top. Sold
🇬🇧 2015 Defender 90 - Ripon Landrover Heritage 006

Post #864049 28th Oct 2020 4:10pm
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X4CAC



Member Since: 30 Apr 2018
Location: Midlands
Posts: 186

United Kingdom 2014 Defender 90 Puma 2.2 XS CSW Corris Grey

When I had warranty work done on mine I was told paint had a 3 year warranty and corrosion was for 5... but... bolt on parts were not covered even if they had corroded... so in my case the windscreen blocks were not covered even though they did the windscreen surround under warranty.

This is something which has been discussed many times and everyone seems to get a different level of service dependent on your relationship with your dealer.

In my case all warranty work was out sourced to an independent company so they were happy to spray the blocks for me at the same time as long as I bought them... which I did.. genuine ones from Powerful UK for £30... so I didn't feel too aggrieved.

Post #864054 28th Oct 2020 4:29pm
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Shroppy



Member Since: 25 Feb 2016
Location: Shropshire
Posts: 340

United Kingdom 1986 Defender 130 V8 Petrol HCPU Aintree Green

As above, it seems a common issue with dealers. I'd look at fitting a set of billet aluminium ones, less likely to suffer the same fate that way. 1986 127 V8 Build Thread
Series 1 80"
Series 1 88" 4x2 V8 Build Thread
Instagram - @byjoshsansom

Post #864064 28th Oct 2020 5:26pm
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DeeEss



Member Since: 30 Apr 2015
Location: ZH
Posts: 80

Switzerland 2015 Defender 110 Puma 2.2 SW Corris Grey

same thing for me, just in September. they replaced the windscreen, fixed and painted the windshield surround, replaced the rubber moulding, but the windshield blocks I had to pay for. Rolling Eyes

EDIT: I never did receive the bill for the windscreen blocks, but I did get notice from my insurance that the stealer charged them 1178 CHF for the windscreen.... so yeaaah. BAS 170
🇨🇭Switzerland and a good bit in Norway🇳🇴


Last edited by DeeEss on 28th Oct 2020 5:39pm. Edited 1 time in total

Post #864066 28th Oct 2020 5:34pm
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CarMan



Member Since: 29 Nov 2010
Location: Cotswolds
Posts: 1420

United Kingdom 

Dealer did mine and I didn't have a special relationship with them - sounds like it's just a lottery Rolling Eyes Rob

1993 200tdi 90 hard-top
1998 300tdi 90 soft-top
2016 2.2 XS 90 hard-top

Post #864067 28th Oct 2020 5:38pm
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Bill1919



Member Since: 04 Mar 2017
Location: Dorset
Posts: 22

United Kingdom 2015 Defender 110 Puma 2.2 XS CSW Corris Grey

Dealer did mine also about 2 years ago along with corrosion around the windscreen. MY2015, so must have been about 3 years old. In fact they have it right now for corrosion around the windscreen again (second time!).

Post #864092 28th Oct 2020 7:29pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 12251

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

X4CAC wrote:
... bolt on parts were not covered even if they had corroded...


The entire body is a bolt on part!

Post #864104 28th Oct 2020 8:37pm
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macfrank



Member Since: 05 Nov 2015
Location: somewhere in the north
Posts: 438

Germany 2015 Defender 110 Puma 2.2 SW Keswick Green

It's 3 years paint surface corrosion, 6 years rust penetration

https://topix.landrover.jlrext.com/topix/s...4b5b/en_GB

Post #864110 28th Oct 2020 9:07pm
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DeeEss



Member Since: 30 Apr 2015
Location: ZH
Posts: 80

Switzerland 2015 Defender 110 Puma 2.2 SW Corris Grey

Sure but that is not the reality of what JLR approves. At five years they approved surface corrosion. But not bolt on parts. We can be pedantic but there is little to no recourse. The monies are just to small. Better to know what is being approved today because it’s all over in a very short time. BAS 170
🇨🇭Switzerland and a good bit in Norway🇳🇴

Post #864117 28th Oct 2020 9:39pm
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Rashers



Member Since: 21 Jun 2015
Location: Norwich
Posts: 2721

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey

I think if you were in the UK and threatened legal action, you would find that the work was carried out. Most large companies don’t want the expense of a day out in court. I am surprised no one did as the ‘bolt on parts’ bit looked a little shaky to say the least. I believe everyone got despondent by the attitude of JLR and a high proportion of the dealerships and just rolled over and took the excuses.

I am very surprised about the window blocks not being covered but as has been said, it seems a lottery

Post #864126 28th Oct 2020 10:41pm
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Bill1919



Member Since: 04 Mar 2017
Location: Dorset
Posts: 22

United Kingdom 2015 Defender 110 Puma 2.2 XS CSW Corris Grey

macfrank wrote:
It's 3 years paint surface corrosion, 6 years rust penetration

https://topix.landrover.jlrext.com/topix/s...4b5b/en_GB


That's interesting a dealer is doing my surface corrosion at 5 years. There seems to be no consistency. Is it the Dealers or JLR?

Post #864130 28th Oct 2020 10:58pm
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Petronius4



Member Since: 07 Oct 2015
Location: Bucks
Posts: 87

United Kingdom 2015 Defender 90 Puma 2.2 SW Keswick Green

Thanks all for the responses.

By way of update the initial warranty claim was rejected because the dealer took photographs only of the 'Hinge' clamp and missed the other corrosion entirely! No one informed me of this as there seems to be no such desire to inform a customer so I only discovered this on ringing the bodyshop myself.

My second attempt on the 6/11 where I actually pointed out the corrosion while he pointed the camera has also been rejected as it appears that the JLR warranty chump is now saying he needs a certain amount of photos to process the claim - he's obviously not telling exactly how many because that would be too easy, there just needs to be a certain amount.

BTW they also didn't bother to tell me this either and again I only found out after repeated chasing.

I was losing the will to live tbh but then it occurred to me thats exactly what they want. So. This is my Lockdown 2.0 obsession. I live for nothing else but chasing JLR for my rust warranty. I have ignored my job as a safety officer at a nuclear testing facility, misplaced my children and divorced my overly demanding wife as she keeps wanting me to 'go out with her' at the weekends when I need to review strategy and planning for my JLR social media assault. BUT I will prevail. Onwards.

BTW: anyone on here know the JLR rep on Def2?

P. -------------------------------
👲🏻 1986 ex-Military 90 NAD 2.5 Soft Top. Sold
🇬🇧 2015 Defender 90 - Ripon Landrover Heritage 006

Post #869550 25th Nov 2020 2:40pm
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90 Dreamer



Member Since: 13 Jul 2019
Location: Oop North
Posts: 1255

United Kingdom 2016 Defender 90 Puma 2.2 HT Corris Grey

there's a JLR contact forum on here

https://www.defender2.net/forum/land-rover...-vf41.html

Post #869554 25th Nov 2020 3:05pm
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LR90XS2011



Member Since: 05 Apr 2011
Location: bickenhill
Posts: 2996

United Kingdom 2011 Defender 90 Puma 2.4 XS CSW Galway Green

its crap the way they treat customers and even worse how they built the things in the first place, only consolation is the new ones cost over twice as much and appear to have 10x as many issues DEFENDER 90 TDCI XS,

I hope everyone is well and your land rovers make you happy

Post #869556 25th Nov 2020 3:25pm
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X4SKP



Member Since: 29 Nov 2013
Location: Berkshire
Posts: 1885

United Kingdom 2010 Defender 90 Puma 2.4 SW Stornoway Grey

All power to you Petronius4

It seems so obvious to us... that with known Defender corrosion issues JLR should just take the long view
and sort them out and certainly not alienate an existing... and potentially future customer.

If Def2 has no repeat issues like this then they have taken away the problem...

Good luck with your JLR Lockdown Mission 2.0 Thumbs Up
Share a good experience and broadcast a bad one SKIP.

Post #869558 25th Nov 2020 3:29pm
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