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shrekman



Member Since: 11 Aug 2011
Location: worcestershire
Posts: 20
England 2009 Defender 110 Puma 2.4 XS CSW Stornoway Grey
" BAG OF NAILS SYNDROME " Any dealers intereste
Firstly hello to you all my green oval loving friends ...

I've had Def's for almost 17 years but I'm gobsmacked at how the dealers treat you ... This was not my first dealer bought motor, but I am stunned at how badly you are treated .

Before I embark on a long and needless rant .. Laughing

Has anybody else on here heard of or been stuck with a noisy rattling engine ( puma 2.4 ) sounds like a load of nails bouncing around through the entire rev range at all speeds. To a point where I'm getting a little fed up of driving it now, just had a new gearbox fitted ( still under main 3 year warranty ) - which is as bad as the first ! And I'm told the usual rot - " They all sound like that " and "They all drive that way " From someone who should still be at school ..... Twisted Evil Twisted Evil Twisted Evil

With my job i have driven thousands - yes thousands of Defenders over the years, and they DONT all sound like that !!!! Twisted Evil Twisted Evil

Any advice or knowledge would be fantastic as i can see a huge argument brewing with the dealers ....
Oh and its not the old Piston Cooling Jet rattle either ..... Got told that by a schoolboy in a shirt too ....

Big Cry Big Cry Big Cry Big Cry Grrrrrrr spent 20 years fixing them ... the dealers just wont listen !!!!
Post #83869 11th Aug 2011 11:03am
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Lorryman100



Member Since: 01 Oct 2010
Location: Here
Posts: 2686
Get them to redo the Injector Grades using the 16 digit Hex codes printed on each injector fitted to your defender and not from build records as they may have been changed and the injector grade write wasn't carried out properly, and also to redo Pilot correction learn properly. This should cure the Clattery bag of spanners, if not then you can move on to the fuel pump regulator, fuel pressure rail sensor etc. etc. Thumbs Up
Post #83872 11th Aug 2011 11:16am
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ibexman



Member Since: 13 Dec 2008
Location: Essex
Posts: 2963
United Kingdom 
Call land rover customer services Thumbs Up Thumbs Up
Post #83873 11th Aug 2011 11:19am
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shrekman



Member Since: 11 Aug 2011
Location: worcestershire
Posts: 20
England 2009 Defender 110 Puma 2.4 XS CSW Stornoway Grey
Thanks ... would you believe .. customer services told me to deal with the dealer !!!! so that was a waste of a call ....

on one visit, it had a new download done and an injector pilot learn and was told it was cured ... have since had no replies to emails or calls .. and upon entering the dealer was told the service mamager wasnt available ... so i waited .... to no avail ..

i honestly believe its an injector fault .. but will they listen .. NO !!! Rolling Eyes spent 20 years fixing them ... the dealers just wont listen !!!!
Post #83881 11th Aug 2011 12:16pm
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ibexman



Member Since: 13 Dec 2008
Location: Essex
Posts: 2963
United Kingdom 
call them again and let them know youre not happy
Post #83883 11th Aug 2011 12:20pm
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shrekman



Member Since: 11 Aug 2011
Location: worcestershire
Posts: 20
England 2009 Defender 110 Puma 2.4 XS CSW Stornoway Grey
ibexman wrote:
call them again and let them know youre not happy


i have done .... i was told to contact the dealer direct and sort it with them .... i also mentioned that the " tech " they sent out to see me had only worked there 3 weeks and was their Defender specialist !!

Rolling Eyes Rolling Eyes spent 20 years fixing them ... the dealers just wont listen !!!!
Post #83885 11th Aug 2011 12:30pm
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110SEB



Member Since: 29 Jan 2009
Location: Essex, England
Posts: 1444
United Kingdom 2007 Defender 110 Puma 2.4 XS CSW Java Black
I assume that's Detroitwich LR. Have you tried Hereford?
Post #83893 11th Aug 2011 1:49pm
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shrekman



Member Since: 11 Aug 2011
Location: worcestershire
Posts: 20
England 2009 Defender 110 Puma 2.4 XS CSW Stornoway Grey
110SEB wrote:
I assume that's Detroitwich LR. Have you tried Hereford?


the grief was with colliers in erdington in brum ... droitwich have just done my gearbox ... alas it needs another ... waiting for a reply as i type .....

it just seems their ' specialised technicians ' have just left school and wont look past the textbook ....

and no ... havent tried hereford .. as yet .. Smile spent 20 years fixing them ... the dealers just wont listen !!!!
Post #83895 11th Aug 2011 1:56pm
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Martin
Site Admin


Member Since: 02 Apr 2007
Location: Hook Norton
Posts: 6681
United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Montalcino Red
Changing dealers should always be a consideration, some just can't/won't bother to sort problems out.  1988 90 Td5 NAS soft top
2015 D90 XS SW
Post #83902 11th Aug 2011 3:15pm
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shrekman



Member Since: 11 Aug 2011
Location: worcestershire
Posts: 20
England 2009 Defender 110 Puma 2.4 XS CSW Stornoway Grey
Martin wrote:
Changing dealers should always be a consideration, some just can't/won't bother to sort problems out.


I'm currently on my 3rd !!! Thumbs Up spent 20 years fixing them ... the dealers just wont listen !!!!
Post #83905 11th Aug 2011 3:37pm
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pom



Member Since: 01 Jun 2010
Location: Worcester
Posts: 1343
have to day I find Droitwich not too bad. Not great but not bad either. Certainly better than shatstones or salmons.

Pom
Post #83924 11th Aug 2011 6:01pm
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shrekman



Member Since: 11 Aug 2011
Location: worcestershire
Posts: 20
England 2009 Defender 110 Puma 2.4 XS CSW Stornoway Grey
pom wrote:
have to day I find Droitwich not too bad. Not great but not bad either. Certainly better than shatstones or salmons.

Pom


Stratstone are shocking .. Guy salmon are double shocking ... - i'm still waiting for the bits they didnt bother to refit after a clutch change ...... Twisted Evil spent 20 years fixing them ... the dealers just wont listen !!!!
Post #83934 11th Aug 2011 7:15pm
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wslr



Member Since: 18 Jul 2010
Location: Wellington, Somerset
Posts: 581
United Kingdom 
Find a good independent who you can trust and work with them to get things sorted out. Problem with the dealerships is that you can only shout at the person on the service desk as that's as far as you can normally get.

Shrekman - The techs were probably trying to get their efficiency bonus that day and left out anything deemed unimportant, like a bellhousing bolt or two... Rolling Eyes
Post #86333 27th Aug 2011 7:10pm
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TC



Member Since: 21 Nov 2010
Location: Gloucestershire
Posts: 715
United Kingdom 
Exactly for these reasons I refuse to buy a new one, until LR UK do something about their approach to franchising the brand I will always go independent.

There are good indy's out there that capitalise on the shocking reputation of the franchises (accept there are exceptions to the rule) find one and you won't go back.

Imagine having anything from the LR range and not living in fear of the next failure....it is going to fail, it's just about the fight / cost to get it fixed Whistle
Post #86341 27th Aug 2011 8:04pm
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ickle



Member Since: 22 Jul 2010
Location: South Vendee
Posts: 1856
France 2008 Defender 110 Puma 2.4 CSW Alpine White
I suppose you've checked turbo heatsheilds / sheilds underneath aren't rattling? If its had its gearbox out, something may be loose. Rolling Eyes

Keith
Post #86345 27th Aug 2011 8:33pm
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