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Home > Technical > Q421- Oil Pump Failure **JLR RECALL**
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 11240

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey
The 'LD' in this context, stands for Land Rover Defender and are not the specific VIN letters. They will either be 'C' or 'D', which are model years 2012 and 2013 followed 'A', indicating it was built at Solihull. On that basis, yes, yours needs the recall. Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia
Post #759939 21st Feb 2019 8:21am
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Freddiefruitcake



Member Since: 10 Jun 2019
Location: Norfolk
Posts: 3

United Kingdom 2013 Defender 110 Puma 2.2 SW Stornoway Grey
Oil Pump Failure
Hi,
So, about three weeks ago, my oil pressure light came on. 2013 LR Defender 110 Station Wagon bought from local dealership 2014. Stopped immediately, recovered to my local (non-dealership) garage. Oil pump has failed. Then I found this thread. My VIN is in the range. Had had no contact from Land Rover. Contacted LR customer services. Initially said no recall on my vehicle since I took ownership but have now said there was a ‘oil pump service action’ but it has now expired so nothing they can do. No active recalls on gov.uk when I have done a search on and I’m not sure where I stand now and what I can do?
Any advice?
FFC
Post #776931 10th Jun 2019 5:26pm
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Dobby



Member Since: 23 May 2012
Location: East Seaxe
Posts: 187

Sorry to hear the news. I’m afraid the only option for you is likely to stump up for the pump change, if the engine is ok.

I tried to get two dealerships to pre-emotively change mine, a year or so ago. Just after I bought it, and only weeks after the end of the recall period too. They said they ‘might’ be able to get Land Rover to contribute, but couldn’t promise.

JLR basically said a big fat no, until I argued at length with them, then they said no again. Until I threatened all sorts of action against them, and they said no for a third time. When I said I’d contact them global head of customer service and the CEO, they said “oh ok, that’s different, but still no”. I told them eff off in the end.

So in the end I stumped up the £795 to get it changed by the best dealer I could find. It’s a pump, some tubes, the sump pan oil and filter and a few bits. £795 for me was trade parts price and labour, so pretty much as cheap as I’d get it.

Another example of JLRs blisteringly impressive aftercare. Not!
Post #776938 10th Jun 2019 6:42pm
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ericvv



Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

Switzerland 2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
Shocking. If there is a recall of this kind, no justification to put a expiry date on it. Utterly ridiculous.
Would I ever buy another new JLR car knowing all these stories? Hell, no.
Eric You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o
https://youtu.be/vmPr3oTHndg
https://www.youtube.com/watch?v=_GtzTT9Pdl0
https://www.youtube.com/watch?v=ABqKPz28e6A
https://www.youtube.com/watch?v=rLZ49Jce_n0
https://www.youtube.com/watch?v=XvAsz_ilQYU
https://www.youtube.com/watch?v=K8tMHiX9lSw
https://m.youtube.com/watch?v=dxwjPuHIV7I
https://vimeo.com/201482507
https://www.youtube.com/watch?v=ZSixqL0iyHw
Post #776941 10th Jun 2019 6:56pm
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Freddiefruitcake



Member Since: 10 Jun 2019
Location: Norfolk
Posts: 3

United Kingdom 2013 Defender 110 Puma 2.2 SW Stornoway Grey
Thanks for advice.
Post #779035 26th Jun 2019 6:40am
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Freddiefruitcake



Member Since: 10 Jun 2019
Location: Norfolk
Posts: 3

United Kingdom 2013 Defender 110 Puma 2.2 SW Stornoway Grey
Waiting to hear back from Land Rover Customer Services now.
Post #779036 26th Jun 2019 6:40am
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Dobby



Member Since: 23 May 2012
Location: East Seaxe
Posts: 187

Freddiefruitcake wrote:
Waiting to hear back from Land Rover Customer Services now.


Keep us posted.
Post #779099 26th Jun 2019 12:51pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 16808

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
Typical LR, the service action has expired so it is entirely your problem. Shocking.
Post #779129 26th Jun 2019 4:55pm
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psychosomatic



Member Since: 23 Sep 2019
Location: Anglesey
Posts: 1

United Kingdom 
Have a 2012 2.2 TDCI, bought from a "leading Land Rover specialist" (not a main dealer!) in January 2015

During a long journey last night, some loss of power, and then noticed the oil pressure light was on. Immediately coasted to a halt in neutral. Oil level OK. AA called, said 'start it up' and then 'turbo sounds a bit odd', 'I think there's a leaking hose but I can't find it'. Oil pressure light refused to go off; relayed home.

Now wondering what to do - main dealer or my usual LR specialist garage? I'm guessing we may have catastrophic oil pump / turbo / engine failure, according to this and similar threads elsewhere. Our VIN ends 418807 and appears to lie within the suspect range.

Rang main dealer who said 'I remember that oil pump issue, but the recall ended a couple of years ago'. We could see you at the end of next week ...

Rang my usual LR specialist local garage, who said 'I'll come and collect it tomorrow'.

Rang LR 'customer experience centre' who said (among other things) 'there's a lot of rubbish on internet forums'. They said that my vehicle was not subject to a 'recall', but couldn't give any clarity over the phone on whether my Defender was on the list of those with suspect oil pumps. I left a 15 minute conversation feeling none the wiser. They suggested that I emailed in my query for their technical team to look at.

Any thoughts on a) what might be wrong, and b) if it is indeed oil pump failure, what responsibility JLR might have for it? I'm assuming none, but I've never received any communication about the problem. Maybe this is because mine isn't 'suspect'; or maybe because the communication on this issue was suspect.

It's been a dogged year; we had to replace the EGR in April due to coolant loss.

Any comments / support appreciated ...
Post #794712 23rd Sep 2019 4:49pm
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Harry dog



Member Since: 27 Oct 2016
Location: Farnham Surrey
Posts: 38

England 2012 Defender 110 Puma 2.2 USW Orkney Grey
I feel your pain!! Happened to me 3 years ago whilst in France with 2012 110...….

After I had jumped through all the hoops with JLR customer services which included the vehicle going to a main dealer to confirm the diagnosis of the failed oil pump along with tests on the oil filter and oils used plus looking into the service history details. JLR initially offered me 30% of the total engine replacement as good will - the vehicle was just over 4 years old when the oil pump failed. Presented with an estimated cost of circa £10K for the replacement engine I would have still been around £7K out of pocket.

Next stage was a conversation with the legal protection company DAS Law who provided legal cover under my motor policy. The basis of their advice was to make a claim under the sale of goods act. This act basically states that within the first 6 years a product should be fit for purpose - with the original oil pump fitted these vehicles were not fit for purpose in the first place.....The legal costs are free under the policy as long as the lawyer thinks there is more than a 50% chance of winning.


DAS Law to start with went after the Land Rover dealer I had bought the vehicle from at six months old, but that was basically a dead end as that dealership was no longer a Land Rover dealer so strenuously washed there hands of the claim. So, next stop is to put the claim in front of JLR. After several emails from the lawyer JLR eventually upped their initial offer to 50%. On the lawyers advise I rejected this offer and continued with the claim. Finally after a few more months JLR agreed to pay the full cost rather than go to court. This wasn't quite the end because after agreeing to pay, they just couldn't manage to issue a cheque!! So, again on the lawyers advise we then had to get a court ruling for them to pay - as soon as this hit, the legal department of JLR rang me and settled the claim by return.


As your vehicle is more than 6 years old I'm not sure you can go down the route of sale of goods act, but even if it's slightly older its still got to be worth looking into. Don't be under any illusion though this is a painful and very stressful process that you aren't ever in much control of. I went ahead and got the new engine fitted by my trusted local 4x4 garage and reclaimed the cost back from JLR which they didn't like doing that way, they would have preferred the vehicle went back to them for the work to be done. I simply couldn't wait around for over a year to get it sorted.


Not wanting to depress you any further......Another thing that I've recently had first hand experience of was a front nearside Axle Casing weld split. I was fortunate that a noticed a small oil leak under the front nearside wheel, popped down to the 4x4 garage to be told that the weld has actually split and the next stage could have been a complete collapse!! Vehicle stayed with them and I went home in a loan car. Turns out there is a recall for this (still current I think) but my VIN number was outside the recall - yours might not be. There is quite a lot on Defender2 site about this fault so worth you checking it out. Mine had a second hand Discovery Axle Casing fitted cost me about £700 so not a disaster but could have been if it failed whilst driving!!


Hope all that helps.

Harry
Post #794721 23rd Sep 2019 6:01pm
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Fmbruce



Member Since: 16 Jun 2020
Location: Sussex
Posts: 4

United Kingdom 2012 Defender 130 Puma 2.2 HCPU Zambezi Silver
Re: Q421- Oil Pump Failure **JLR RECALL**
Do you know if the letter below was ever sent out? JLR are denying that a recall was ever sent, just a service notification to LR retailers. Like a few others, the first I knew of it was when my engine recently failed after 61000 miles.

GUM97 wrote:
After some weeks of speculation, the recall for Defender 2.2 Oil Pumps is now here. (This has only happened within the last 3 hours I might add!!)

Vin Range: LD405037 - LD443988
As follows:
Quote:
A concern has been identified on a number of 2012 - 2013 model year Defender vehicles where the low oil pressure warning indicator will remain illuminated after initial ignition on indicator check, flash on and off, or illuminate while driving. This warning indicates a potential failure in the lubrication system.

Engine damage will occur if this warning is ignored.


Quote:
IMPORTANT INFORMATION

Dear

Jaguar Land Rover Limited is providing a no-charge Customer Satisfaction Programme to owners of 2012 and 2013 model year Defender vehicles.

Reason for this programme

Jaguar Land Rover Limited has contacted us to make us aware of a potential quality concern with your vehicle. It is possible that the low oil pressure warning indicator will remain illuminated after initial ignition on indicator check, flash on and off, or illuminate while driving. This warning indicates a potential failure in the lubrication system. If you experience this warning, stop as soon as safety permits and switch off the engine. Seek qualified assistance before turning on the engine. Engine damage will occur if this warning is ignored.

What your Land Rover authorised repairer will do

Your vehicle will require the replacement of the oil pump, oil sump, oil pickup pipe, oil pump outlet pipe and oil filter . The rework action will be undertaken on your vehicle at no charge to you, under the terms of this programme.

How long will it take?

The time to repair your vehicle is approximately one and a half hours. However, due to service scheduling requirements, your vehicle may be required for a longer period of time.

What we are asking you to do

Call us or your preferred Land Rover authorised repairer without delay, quoting your Vehicle Identification Number (located at the beginning of this letter) and vehicle registration number. Ask for a service date and whether parts are in stock for Customer Satisfaction Programme. If you do not have an authorised repairer, please access www.landrover.co.uk or www.landrover.com for authorised repairer addresses, directions and contact details.

If your Land Rover authorised repairer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week after ordering.

When you bring your vehicle in to the Land Rover authorised repairer, please show this letter to the authorised repairer. If you misplace this letter, your authorised repairer will still do the work, free of charge.

If you have concerns...

If you have trouble getting your vehicle repaired promptly and without charge, please contact your authorised repairer's Service Manager for assistance.

If you still have concerns, please contact the Jaguar Land Rover Limited Customer Relationship Centre and one of our representatives will be happy to assist you.

Call: 0370 850 8447 or (enter telephone number) or (enter telephone number), Office hours: Monday-Friday: 8:30AM - 5:30PM or (enter working days and times).

Thank you for your attention to this important matter.


This recall consists of: Replace the oil pump, oil sump, oil pickup pipe, oil pump outlet pipe, oil filter & refill with engine oil.

Regards

Pete
Post #842393 7th Jul 2020 6:33pm
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Harry dog



Member Since: 27 Oct 2016
Location: Farnham Surrey
Posts: 38

England 2012 Defender 110 Puma 2.2 USW Orkney Grey
All the investigation I did a few years ago into the oil pump recall concluded that it was a service action recall ie if you presented your vehicle for service at a LR dealer they would carry out the work FOC as part of the service. It was never a full recall where they write to all registered owners.
Post #842480 8th Jul 2020 6:48am
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 16808

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
^^ That is how Landrover usually handles these issues, ask and ye shall get. Don't ask (because you are unaware of the issue) and ye shall get ... shafted! Shocked
Post #842484 8th Jul 2020 7:21am
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