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Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 4289

2007 Defender 110 Puma 2.4 XS CSW Java Black

Calling Apple iOS Wizards!

Having a major headache with a new iPad Mini 4. Can anyone help.

As is usual with a new product, it needs updating to the latest software 11.2.2. but the update fails every time with the message “Unable to verify update. You are no longer connected to the internet”. The device is connected to the net and I can browse the web fine.

It is displaying few other weird traits too. I can’t download any apps, it just repeatedly asks for the App Store password. I tried to do a factory reset, but the device freezes if I try to access the reset menu.

Things I have tried with no success:
Most of the things that Google suggests
Deleting and re-downloading the software update.
Hard reset.
Quitting all the running apps.
Re entering WiFi settings

Any suggestions? 2007 110 TDCi Station Wagon XS

Last edited by Bluest on 10th Feb 2018 12:41pm. Edited 1 time in total

10th Feb 2018 11:42am

discomog

Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2539

2015 Defender 90 Puma 2.2 XS CSW Santorini Black

If you go into SETTINGS/GENERAL/SOFTWARE UPDATE . it will immediately check the status and then give you a current status of your software version you are using (eg your software is up to date or some other message which may indicate why it is failing to update to 11.2.5) Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

10th Feb 2018 11:53am

discomog

Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2539

Have you switched on the toggle switch entitled iTunes & AppStore? See SETTINGS/GENERAL/TOUCH ID & PASSCODE. You will then have to enter your 4 or 6 digit passcode and then check that the toggle is switched on. Also check that you have turned on the passcode. Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

10th Feb 2018 11:58am

Balvaig

Member Since: 19 Feb 2016
Location: Fife
Posts: 736

2016 Defender 90 Puma 2.2 Landmark LE Corris Grey

Is this the only Apple device you have. If you have a MacBook or iMac, then the download is best done through iTunes . Plug the Mini in using the supplied connector using USB. The Mini should appear as a device in iTunes.
If this is your only Apple then I think you need to set up anApple ID and use that to access the app store. Downloads, even free ones cannot be accessed without an account or Apple ID.
You also should have free telephone support from Apple for the first 90 days.
Hope this is of some help.
Stephen

10th Feb 2018 11:59am

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 4289

discomog wrote:
If you go into SETTINGS/GENERAL/SOFTWARE UPDATE . it will immediately check the status and then give you a current status of your software version you are using (eg your software is up to date or some other message which may indicate why it is failing to update to 11.2.5)

It just says that an update is available (11.2.2) and do I want to download and install. If you choose to go ahead, the problem described above occurs. 2007 110 TDCi Station Wagon XS

Last edited by Bluest on 10th Feb 2018 12:41pm. Edited 1 time in total

10th Feb 2018 12:26pm

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 4289

discomog wrote:
Have you switched on the toggle switch entitled iTunes & AppStore? See SETTINGS/GENERAL/TOUCH ID & PASSCODE. You will then have to enter your 4 or 6 digit passcode and then check that the toggle is switched on. Also check that you have turned on the passcode.

Interesting, just tried this, the iPad freezes when I enter the passcode. I then have to double click the home button and quit settings to get out of it. Can't get far enough the see what the settings are. 2007 110 TDCi Station Wagon XS

10th Feb 2018 12:28pm

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 4289

Balvaig wrote:
Is this the only Apple device you have. If you have a MacBook or iMac, then the download is best done through iTunes . Plug the Mini in using the supplied connector using USB. The Mini should appear as a device in iTunes.
If this is your only Apple then I think you need to set up anApple ID and use that to access the app store. Downloads, even free ones cannot be accessed without an account or Apple ID.
You also should have free telephone support from Apple for the first 90 days.
Hope this is of some help.
Stephen

I've got an Mac Mini. Will try this now. 2007 110 TDCi Station Wagon XS

10th Feb 2018 12:28pm

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 4289

Not good news. Tried the update through iTunes connected to my Mac. Got two thirds of the way through. iTunes then flagged error with the iPad and said the update couldn't complete.

iPad is now stuck like this...

Click image to enlarge 2007 110 TDCi Station Wagon XS

10th Feb 2018 12:54pm

custom90

Member Since: 21 Jan 2010
Location: South West, England.
Posts: 20910

The iPad 4 Retina has updates discontinued.
Are sure this is not the case? _\Hennessey|Venom| F5/___
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____\We|Will|Win/___
____/🇬🇧🇺🇸\____
_//*⛽️🛢️⚙️🧰*\\_

10th Feb 2018 1:34pm

discomog

Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2539

I think, as Stephen suggested, as the iPad Mini is brand new, I would now ring Apple Support or if you are near an Apple store take it in to them. I've only had to use Apple telephone support twice and they were excellent both times. Good luck. Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

10th Feb 2018 1:49pm

Balvaig

Member Since: 19 Feb 2016
Location: Fife
Posts: 736

Unplug and try a hard reset.

To perform a hard reset:

Hold down the home and on/off buttons at the same time
Continue holding the buttons even after the slider appears on the screen. The screen will eventually go black
When the Apple logo appears, let go of the buttons and let the iPad start up like normal.

If this works then try again through iTunes.

Apple's helpline is really good if you are still stuck.

Stephen

10th Feb 2018 1:56pm

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 4289

discomog wrote:
I think, as Stephen suggested, as the iPad Mini is brand new, I would now ring Apple Support or if you are near an Apple store take it in to them. I've only had to use Apple telephone support twice and they were excellent both times. Good luck.

Unfortunately, it’s provided by work, so I can’t just take it somewhere to be fixed. I’ll have give it back to the IT dude, which means I probably won’t see it for 6 months. 2007 110 TDCi Station Wagon XS

10th Feb 2018 6:17pm

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 4289

Balvaig wrote:
Unplug and try a hard reset.

To perform a hard reset:

Hold down the home and on/off buttons at the same time
Continue holding the buttons even after the slider appears on the screen. The screen will eventually go black
When the Apple logo appears, let go of the buttons and let the iPad start up like normal.

If this works then try again through iTunes.

Apple's helpline is really good if you are still stuck.

Stephen

Can’t do the hard reset as it’s stuck mid update. 2007 110 TDCi Station Wagon XS

10th Feb 2018 6:19pm

mk1collector

Member Since: 17 Sep 2009
Location: West Yorkshire
Posts: 6772

If it's stuck mid update I'd definately do the hard reset. But then again I know nothing about computer stuff. Ray
My build thread
http://www.defender2.net/forum/topic17615.html

10th Feb 2018 6:34pm

VeeTee

Member Since: 06 Mar 2011
Location: Somewhere
Posts: 1512

Bluest wrote:
discomog wrote:
I think, as Stephen suggested, as the iPad Mini is brand new, I would now ring Apple Support or if you are near an Apple store take it in to them. I've only had to use Apple telephone support twice and they were excellent both times. Good luck.

Unfortunately, it’s provided by work, so I can’t just take it somewhere to be fixed. I’ll have give it back to the IT dude, which means I probably won’t see it for 6 months.

You do not need any paperwork or invoices to go to an Apple Store, they know from the serial number if the device is entitled for support. You can even look that up online.
Apple’s support in the Apple Store / Genius Bar is very good! Cheers, Vincent
1959 Polynorm 1/4 Ton Trailer, Olive Drab Green (sold)
1970 M416 Military Trailer (Camping Trailer Conversion), Epsom Green (sold)
1975 Series III 88 V6, Light Green (sadly sold)
1996 Defender 110 CSW 300 Tdi, Epsom Green (sold)
2000 Freelander 1 TD4 3-drs, Silver (sold)
2006 Freelander 1 TD4 5-drs Facelift Automatic, Tonga Green (sold)

MySite

10th Feb 2018 6:44pm

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