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o4dn



Member Since: 08 Jan 2010
Location: South West
Posts: 591

France 2009 Defender 90 Puma 2.4 SW Alaska White
TBH, I feel for the sysadmins and all the people in IT operations at JLR these days, I wouldn't like to be in their shoes! “A Land Rover immobilized is a moral defeat for the driver and bad publicity for the vehicle, […] it's up to you to do justice to your Land Rover!” - Land Rover Driving Technique.
--
2009 2.4 Puma Defender 90 SW
1979 Land Rover Series 3 88"
Post #1075235 11th Sep 2025 10:22am
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A1C6



Member Since: 15 Oct 2024
Location: Australia
Posts: 98

Australia 
It’s really worrying about the timing of this incident. It’s been going on for over a week now in a key time period for LR (76 plate cars in the UK and the new Defender). I hope they can get something fixed soon - and I hope customer data is safe, as well as those who work at LR. Current (LR):
2023 Defender 110 X D300

Former
2022 Defender 110 V8 P525
2021 Defender 90 XS Edition P400
Post #1075239 11th Sep 2025 11:59am
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Shorty53



Member Since: 17 May 2013
Location: Lancashire
Posts: 136

United Kingdom 2012 Defender 90 Puma 2.2 XS CSW Santorini Black
My Defender went in for a new key fob programming on 29 August. Should have been a one hour wait. After four hours they told me they have lost connection to JLR for software update (the hack was not known at the time) and gave me a Evoke courtesy car. I finally collected my car and returned the Evoke yesterday.
Post #1075295 12th Sep 2025 9:49pm
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Rashers



Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3648

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey
https://www.bbc.co.uk/news/articles/czdjn0lv64ro

Suppliers laying workers off and costing JLR between £5M - £10M per day.

It’s all very depressing.
Post #1075300 13th Sep 2025 7:50am
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LR Nuts



Member Since: 10 Aug 2022
Location: UK
Posts: 1294

 
After reading the above BBC article, I feel very guilty for buying a LR product.
Not enough of the profit made from my purchase was invested in stopping this crisis. Or in GOOD customer service.
Post #1075303 13th Sep 2025 8:57am
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Nuclear Nick



Member Since: 21 Aug 2021
Location: Southwest
Posts: 315

United Kingdom 
Yes, top level management have a lot to answer for in allowing this to happen. Another sad story in the catalogue of disastrous decisions at JLR over the past few years and more. How often have we seen great concepts, designs and engineering in this country let down by p*ss poor leadership? 23.5MY 90 V8 Carpathian grey
Post #1075363 14th Sep 2025 7:28am
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Co1



Member Since: 19 Aug 2018
Location: North Yorkshire
Posts: 3771

United Kingdom 2013 Defender 90 Puma 2.2 HT Loire Blue
The article says they made 2.5bio profit last year, it’s highest in a decade. That’s hardly as a result of poor decisions and p*ss poor leadership. Quite the contrary.
Post #1075394 14th Sep 2025 6:19pm
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peanutbob



Member Since: 12 Feb 2009
Location: UK
Posts: 342

United Kingdom 
Acc to today’s Times, suppliers are being told that production may not restart until November….though JLR are denying that they have said this.
Post #1075502 16th Sep 2025 8:43am
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A1C6



Member Since: 15 Oct 2024
Location: Australia
Posts: 98

Australia 
If this lasts into November LR's part supplies will likely be crippled for years.
Also, as stupid as this question sounds, will this shortage of cars make the value of the ones we own go up at all? Current (LR):
2023 Defender 110 X D300

Former
2022 Defender 110 V8 P525
2021 Defender 90 XS Edition P400
Post #1075570 17th Sep 2025 12:19am
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Muddybigdog



Member Since: 11 Apr 2014
Location: Suffolk
Posts: 1051

United Kingdom 2007 Defender 90 Puma 2.4 XS CSW Zambezi Silver
Depends if you are buying or selling.

If you’re buying the dealer will tell you that there is a shortage of vehicles and whack up the price.

If you are selling the dealer will tell you that nobody wants to buy them because they can’t get parts, then whack you on the trade in price. Jumped ship to reliability - Mitsubishi L200
Puma 90 XS - Sold
D3 - 2.7 S x2 (both Sold)
Freelander 2 HSE - Sold
Freelander 1 - Sold
Disco 2 - Sold
Post #1075578 17th Sep 2025 7:46am
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