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Rashers

Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3651

2014 Defender 110 Puma 2.2 USW Corris Grey

I don’t think you will like the answer but if your car breaks down and the dealer cannot get the parts, your car will be parked in their yard going nowhere.

This happened when the Defenders were new and spare parts were difficult to source. There was a guy on here who reversed his into a post and it was off the road for months.

I don’t think any other manufacturer would do anything different in these circumstances.

I’m sure if it is a warranty claim they would honour that.

6th Sep 2025 6:22pm

H1Tad

Member Since: 20 Jul 2024
Location: Maine
Posts: 170

Quote:
Who covers that?

The Lawyers.

2022 Defender 110 SE P400 Tasman Blue Expedition and Cold weather package
2003 Hummer H1 P400 Firehouse Red
2008 Toyota FJ Cruiser

6th Sep 2025 7:12pm

Rashers

Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3651

Good luck with that

I’m sure someone will have tried taking a vehicle manufacturer to court before in these kind of circumstances but I doubt you would get very far.

But if you think you can, fill your boots

6th Sep 2025 7:43pm

Co1

Member Since: 19 Aug 2018
Location: North Yorkshire
Posts: 3777

Spoke to my dealer yesterday. They have a backup system they are using at the moment to register cars etc, and expect to be back up and running fully next week.

7th Sep 2025 8:10am

Landy240

Member Since: 22 Jul 2024
Location: Merseyside
Posts: 35

Regarding OTA updates bricking everyone's car - surely we have to approve any update before they are installed, so unless you install updates immediately after being prompted there should be ample time for any problems to be recognised and warnings to be sent out.

That's what I hope anyway!

7th Sep 2025 12:44pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 3413

lt was only a hypothetical question, although suppose it might be possible.

7th Sep 2025 5:13pm

4B4B

Member Since: 30 Apr 2021
Location: Midlands
Posts: 108

Looks like this may go on for a while. Some are suggesting October at the earliest.

Senior insiders have conceded the outage will take “a matter of weeks rather than days” to resolve, with a “long tail of work” needed even once systems are restored.

https://bmmagazine.co.uk/in-business/jagua...ks-to-fix/

These little scroats that damage a business affecting the livelihoods of both the immediate workers and then all those of the suppliers, really are something. Disco 4 Owner - 110 on order

7th Sep 2025 5:22pm

Muddybigdog

Member Since: 11 Apr 2014
Location: Suffolk
Posts: 1052

2007 Defender 90 Puma 2.4 XS CSW Zambezi Silver

If any JLR software engineers start pulling stuff down from places like GitHub or getting Grok or Claude to write code, or another Vibe Coding monstrosity, watch out, they have more security back doors than a Jeffrey Epstein party. Jumped ship to reliability - Mitsubishi L200
Puma 90 XS - Sold
D3 - 2.7 S x2 (both Sold)
Freelander 2 HSE - Sold
Freelander 1 - Sold
Disco 2 - Sold

7th Sep 2025 5:43pm

4B4B

Member Since: 30 Apr 2021
Location: Midlands
Posts: 108

Seems like production and other services are going to be out for the rest of September, with expectations that it’s going to need some kind of state support to keep the supply chain going.

There are many that will view this incident as being entitled people not being able to pick up their new gas guzzlers, and not consider the real story of the thousands of livelihoods on the line. It’s not a good situation.

A non-pay-walled version of the fuller Times article can be found here.

https://www.thesun.co.uk/motors/36607503/j...er-attack/ Disco 4 Owner - 110 on order

7th Sep 2025 10:47pm

4B4B

Member Since: 30 Apr 2021
Location: Midlands
Posts: 108

The production shutdown goes into next week now.

https://news.sky.com/story/jaguar-land-rov...s-13428135

Concerns about identity theft too.

https://www.itv.com/news/2025-09-10/jlr-co...ber-attack Disco 4 Owner - 110 on order

10th Sep 2025 12:58pm

Rashers

Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3651

All big businesses start with damage limitation ‘we are not aware of any customer data breaches’ and more or less every one of these cyber attacks usually ends up with personal data being taken.

As I said previously, big businesses don’t like spending money on IT. This might go on for weeks. One of the previous posters mentioned their dealer saying they were using a back up system and thought it would be over next week. I expect they are as much in the dark as what the customers are and know no more.

10th Sep 2025 2:58pm

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 1301

So the hackers know how disappointed I am with Main Dealers.

Freedom of information application required.

10th Sep 2025 3:36pm

DropBearDefender

Member Since: 24 Aug 2025
Location: Drop Bear HQ NSW
Posts: 7

2016 Defender 110 Other Adventure Auto Yulong White

I hope for JLR's sake they can get things up and running sooner than later.
It is no secret that they have been teetering on the edge of bankruptcy for quite some time and they were just about to turn the corner on that front, no small thanks to the mighty Defender.

However, if they were to bleed money from this (in the millions per day!), something has to give and that can come in the form of quality cuts, feature cuts, increase in service cost, etc.
Needless to say it can sink a brand and we will lose the Defender, not something anyone wants.

10th Sep 2025 10:09pm

o4dn

Member Since: 08 Jan 2010
Location: South West
Posts: 593

2009 Defender 90 Puma 2.4 SW Alaska White

For those interested, an interesting article from The Register about the incident and the measures taken by JLR:

https://www.theregister.com/2025/09/10/jag.../?td=rt-3a

Quote:
What makes JLR's case noteworthy is its speed of response. The company quickly shut down IT across its distributed operations, presumably to prevent attackers from moving laterally through their system and causing wider damage. It was disruptive, no doubt, but in the face of a live attack, it was a bold and necessary call.

[…]

Quote:
JLR's quick decision to isolate its systems hopefully saved it from deeper harm. That decisiveness should serve as a model for other organizations. But containment alone is not enough.

“A Land Rover immobilized is a moral defeat for the driver and bad publicity for the vehicle, […] it's up to you to do justice to your Land Rover!” - Land Rover Driving Technique.
--
2009 2.4 Puma Defender 90 SW
1979 Land Rover Series 3 88"

11th Sep 2025 8:31am

4B4B

Member Since: 30 Apr 2021
Location: Midlands
Posts: 108

Thanks, for the link to the interesting article on the nature of these hacks. It's a wake up call for more and more business models.

DropBearDefender wrote:
I hope for JLR's sake they can get things up and running sooner than later.
It is no secret that they have been teetering on the edge of bankruptcy for quite some time and they were just about to turn the corner on that front, no small thanks to the mighty Defender.

However, if they were to bleed money from this (in the millions per day!), something has to give and that can come in the form of quality cuts, feature cuts, increase in service cost, etc.
Needless to say it can sink a brand and we will lose the Defender, not something anyone wants.

And yes, I think this sentiment underlines the seriousness of what has happened to an already financially struggling motor manufacturer. And while people p*** and moan about not getting enough discount etc., I think the bigger picture is that we hope they get things back on track track as quickly as possible so livelihoods aren't affected, (and I'll be the first to say that I don't really care for the main dealers and the times they have ripped me off one way or another with servicing etc.). But to those in manufacturing, the wider supply chain, and those businesses that support these. Disco 4 Owner - 110 on order

11th Sep 2025 10:15am

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