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billy2shots



Member Since: 23 Oct 2024
Location: England
Posts: 44
United Kingdom 
Pivi Pro playing up, no sound.
Two times in the last 5 days I've had the following -

Unable to play any music
No connection to Alexa
Sat nav works but it's muted
Can start a phone call but auto uses my handset, no speaker or mic via car.

Volume button does nothing on screen or on wheel.

Can't reset screen as powered button does nothing. Turning car off for a few minutes sorted it last time.

Can't be the only one?

D350
Post #1063750 24th Mar 2025 3:18pm
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Down & Dirty



Member Since: 15 Sep 2023
Location: Somewhere outback
Posts: 93
 
Can you not reset privi by holding down Center of volume button for about 20 seconds 🤔 24MY HSE X-Dynamic 90 Carpathian Grey
Post #1063751 24th Mar 2025 3:34pm
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billy2shots



Member Since: 23 Oct 2024
Location: England
Posts: 44
United Kingdom 
Holding that down does nothing.
Post #1063780 24th Mar 2025 8:08pm
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Retroanaconda



Member Since: 04 Jan 2012
Location: Scotland
Posts: 2762
Scotland 
Are you doing it while stationary and in park, but with the engine running?
Post #1063783 24th Mar 2025 8:38pm
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Down & Dirty



Member Since: 15 Sep 2023
Location: Somewhere outback
Posts: 93
 
And also holding it down long enough? 24MY HSE X-Dynamic 90 Carpathian Grey
Post #1063784 24th Mar 2025 8:55pm
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Cheshire110



Member Since: 26 Jul 2013
Location: London
Posts: 2788
United Kingdom 
Happened to me a few times over the years... normally sorts itself out after the car goes to sleep (leave it locked for 30+mins I think)

but disconnecting the battery for a moment also does the trick
(tip: enable service mode on the remote app so they don't think it's been stolen) Cheers, David
Land Rovers of all shapes S3 onwards… Daily is a 110 V8.
Post #1063789 24th Mar 2025 9:34pm
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ruben



Member Since: 04 Feb 2021
Location: ASTURIAS
Posts: 362
Spain 
Before disconnecting the battery, with the subsequent danger to the car, I would remove and after place again the blue fuse 51 from the trunk fuse box....and if it doesn't work any other related one from the list that appears in the user manual!
good luck! Thumbs Up Thumbs Up Defender 110 SE I6 D250 23MY
ExDiscovery 3 TDV6 SE
Post #1063806 24th Mar 2025 11:10pm
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Colin68



Member Since: 18 Jul 2024
Location: Blackpool
Posts: 120
United Kingdom 
Cheshire110 wrote:
Happened to me a few times over the years... normally sorts itself out after the car goes to sleep (leave it locked for 30+mins I think)

but disconnecting the battery for a moment also does the trick
(tip: enable service mode on the remote app so they don't think it's been stolen)


Ha ha i know what you mean. I disconnected the battery to fit new steering wheel and within 30 seconds Land Rover were on the phone! at least it shows its working!
Post #1063812 25th Mar 2025 8:52am
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scottbraun5



Member Since: 08 Jul 2025
Location: Wisconsin
Posts: 2
United States 
I had a separate issue where I had to replace the amp for the fuse. Where do we find a fuse map for the other bigger fuses in the loadspace fusebox? FL13? I think it is covers the amp. When this fuse is removed, pivi produces no sound, no even from a blinker. The volume knob does not work. You may want to try resetting the amp by removing the fuse FL13-FL16, I don't recall the #, there is only one there. And use that remove/replace to reset it.
Post #1071180 10th Jul 2025 12:51pm
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fola



Member Since: 22 Jun 2025
Location: BB
Posts: 1
Germany 
Re: Pivi Pro playing up, no sound.
billy2shots wrote:
Two times in the last 5 days I've had the following -

Unable to play any music
No connection to Alexa
Sat nav works but it's muted
Can start a phone call but auto uses my handset, no speaker or mic via car.

Volume button does nothing on screen or on wheel.

Can't reset screen as powered button does nothing. Turning car off for a few minutes sorted it last time.

Can't be the only one?

D350


You are not alone.
wierdly, the phone connects but calls are muted, no radio....
Happened to me three times so far, the car is 3 weeks old. Only "time" fixes the issue. a real PITA.
Post #1072668 2nd Aug 2025 1:27am
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JDPRRUK



Member Since: 27 Nov 2024
Location: West Yorkshire
Posts: 3
United Kingdom 
To reset I think you need to hold down telephone button for 25 seconds (car must be in Park). Works on my MY24 RRS
Post #1072672 2nd Aug 2025 8:09am
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5112
United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Mines playing up and does it from time to time including the last few days

The pivi rest usually fixes it but doesnt

I never know whether its a sim/software car issue or a server issue JLR side. You can see if the cars got an active connection in the settings. Mike
Post #1072902 6th Aug 2025 4:13pm
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fcaselli



Member Since: 20 Jul 2025
Location: Lisbon
Posts: 1
Portugal 
I have the car for one month and it happened to me twice.
Holding down the volume button for 20secs sorted it. But it is very annoying.
Post #1073257 13th Aug 2025 8:53am
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