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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 378

United Kingdom 

Hi Jukathy

Thank you for your post.

It has been identified that the pumps fitted on the vehicles in the specified VIN range may experience a concern which is the reason for the launch of the relevant Service Action.

Land Rover have no reason to believe that vehicles with a chassis number outside of the specified range are affected, therefore there is no requirement to change the pump on vehicles that fall outside of this VIN range.

However, should you have any concerns we would suggest visiting your local Land Rover retailer who will be able to inspect your vehicle and advise accordingly.

Regards

Ryan

Post #421740 7th May 2015 9:22am
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 7433

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

Jukathy wrote:
Ryan@LandRover wrote:
The VIN range is: LD405037 - LD443988

If you have not been contacted and your vehicles VIN falls between this range, please contact your local Land Rover approved retailer and provide them with your VIN for ... clarification as to whether your vehicle requires Q421.

Many thanks,
Pete


Hi Pete

Mine is not listed in Topix. Now I'm having concerns since it is mid 2012 (LD42....)

Do I read your statement correctly, if I'm saying that only special customers are going to receive the new oil pump?
And other costumers do not require Q421? And therefore have to rely on the dysfunctional pump?
And how could that be - if the oil pumps from MY 2012 are identical?

Otherwise, your statement would be more about the clarification if Q421 is still outstanding - or has successfully been completed before. Did you say it like this?

Thanks in advance for your clarification.

Julia


Julia, I understand your question - it looks like your VIN is well within the range that is subject to the service action.

I'd ignore whether or not you can find it on TOPIX and get it booked in for the new parts under this service action. They will take your VIN and check again online to see if it's subject to the recall. It's unlikely that's it's already been done as it is a "new" issue or rather a "new" fix.

If they reject it they will give you a reason, i.e., your VIN is outside the range and maybe you have mis-read it. As i see it that's the only clarification available. There are no special customers Laughing

Post #421764 7th May 2015 10:58am
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Jukathy



Member Since: 25 Jan 2015
Location: Berlin
Posts: 170

2012 Defender 110 Puma 2.2 SW Keswick Green

Okay, I'm going to get in touch with the local Land Rover retailer.

Thanks, Ryan & Supacat. Great. Thumbs Up

Post #421804 7th May 2015 2:21pm
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Bushpig



Member Since: 07 Nov 2013
Location: Risca, Wales
Posts: 235

Wales 2012 Defender 110 Puma 2.2 SW Alpine White

Appears that LR Southern Africa is keeping quiet about this.
Only after I mailed them a screen grab from Topix (big thanks to Bob), did they respond.
They used my engine number, rather than the VIN.

"Good day you need to supply me with the engine no on the front of the timing cover it is only vehicles with post130909202010 do not install an oil pump.
Pre130909202010 needs the oil pump replacement."

Post #422562 11th May 2015 9:06am
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 7433

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

Jukathy wrote:
Okay, I'm going to get in touch with the local Land Rover retailer.

Thanks, Ryan & Supacat. Great. Thumbs Up


Let us know how you get on.

Post #422570 11th May 2015 9:57am
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Jim_Bean



Member Since: 10 May 2011
Location: Staffordshire / Shropshire border
Posts: 549

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Santorini Black

Just had mine done. Took several hours. Hopefully no leaks will now appear.

All shiny now Very Happy



Click image to enlarge



Click image to enlarge
 Current - 110 XS SW

Gone.. Disco3 x 2, 2x 110s, 90 Td5 HT, 4x Series III/II

Post #422835 12th May 2015 11:25am
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tookaphotoof



Member Since: 18 Mar 2013
Location: dordrecht
Posts: 1246

Netherlands 2013 Defender 130 Puma 2.2 HCPU Santorini Black

Mine will be fixed next week. Thumbs Up

Post #422854 12th May 2015 12:28pm
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Kitoper



Member Since: 07 Dec 2012
Location: Geneva
Posts: 204

Switzerland 

Heads-up -
As of today, LR Switzerland has acknowledged and published on the Topix site the Outstanding campaigns for Defenders within the Vin Range for the Q421 Oilpump failure.

The picture below speaks for itself and I will be following up with the local dealer.

Click image to enlarge

Post #422876 12th May 2015 1:26pm
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oburrill



Member Since: 09 Aug 2014
Location: North Yorkshire
Posts: 33

United Kingdom 2013 Defender 110 Puma 2.2 SW Corris Grey

Hi, I've just had mine in for the Q421 oil pump replacement. But I questioned them about the sump and other parts and they said it was just the oil pump, oil and filter.
I read on here that it was also the sump, pump pickup and outlet pipes etc.
What do think?
I've dropped a message to the dealers and will see what they say.
Just for peoples reference, I received a text message for me to contact the dealers, not a letter, and then they told me that I needed to bring it in for the oil pump.

Thanks.

Post #424275 17th May 2015 8:44pm
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GUM97



Member Since: 05 Feb 2012
Location: Cheshire
Posts: 3554

United Kingdom 1997 Defender 90 300 Tdi HT Stornoway Grey

They've lied to you. Here's a list of exactly what should be changed, and if they haven't changed ALL of these parts correctly, then you need to be having stern words with them!


Click image to enlarge


Pete An engine to TDi for!
"Land Rover- Proudly turning drivers into mechanics since 1948"

Post #424290 17th May 2015 9:19pm
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oburrill



Member Since: 09 Aug 2014
Location: North Yorkshire
Posts: 33

United Kingdom 2013 Defender 110 Puma 2.2 SW Corris Grey

Hello. Thanks for the quick reply.
I'll be giving them a ring tomorrow.
This is why I wanted them to put it on paper what has been changed.

Thanks again.

Post #424295 17th May 2015 9:27pm
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 378

United Kingdom 

Hi oburrill

Thank you for your post.

I note that you are due to speak to your retailer to confirm what was completed during the recent Service Action on your vehicle and trust that they will be able to clarify this.

However, should you require any additional assistance, please feel free to send me a PM and I will be happy to look into this for you.

Regards

Ryan

Post #424402 18th May 2015 11:55am
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lohr500



Member Since: 14 Sep 2014
Location: Skipton
Posts: 745

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Santorini Black

Hi oburrill

If you have the vehicle back with you take a quick look underneath. There should be a shiny new sump as shown in the photo in the earlier reply.

I picked mine up on Friday after the oil pump replacement work was completed (and some other work to try and stop the footwell leaks). There is certainly a new sump on my engine.

Post #424578 18th May 2015 8:59pm
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oburrill



Member Since: 09 Aug 2014
Location: North Yorkshire
Posts: 33

United Kingdom 2013 Defender 110 Puma 2.2 SW Corris Grey

Hello, thanks for the email Ryan, it's good to know that there is help there when needed.
I sent an email last night and rang the service supervisor, who I spoke to when I took it in the other day, and he said that he had it on his desk to double check and look through today and he'll let me know. On the day I asked him twice, about the sump and other parts, but said it wasn't needed.
I send him the list as mentioned here, and I questioned him about it and said that they would have fitted all the parts required as part of a kit supplied to do the work.
I've not had a reply from him today, and I phoned up just after 8.30am, but I can't check my emails at work, so have just checked now.

To me it doesn't look like they've changed the sump, as the old sump had waxoil splattered on it, and it still does. See the attached photo.
It is about 20 to 30 mins drive from the dealers, so its not dirty and it is definitely wax oil splatter that is on it. They may have changed the sump plug and put a pen mark on it.

Hang on a minute, I need to have a look how to upload a photo, as I mentioned, its not shiny and it still has waxoil on it!

[URL=]
Click image to enlarge
[/URL]

Thanks everyone.

Admin note: this post has had its images recovered from a money grabbing photo hosting site and reinstated Mr. Green

Post #424590 18th May 2015 9:11pm
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Jim_Bean



Member Since: 10 May 2011
Location: Staffordshire / Shropshire border
Posts: 549

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Santorini Black

That is definitely not a new sump. Mine was very obviously brand new and VERY shiny.

The dealer is definitely trying to cut corners. I would question if they replaced anything or just gave your engine sump a quick wipe with an oily cloth!

Should look like this :



Click image to enlarge
 Current - 110 XS SW

Gone.. Disco3 x 2, 2x 110s, 90 Td5 HT, 4x Series III/II

Post #424704 19th May 2015 9:24am
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