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Tommybahama32



Member Since: 11 Sep 2017
Location: cheshire
Posts: 31

United Kingdom 1996 Defender 90 300 Tdi HT Bronze Green
A Plan insurance
A Plan insurance.

Just renewed for another year, thanks to Holly at Thatcham branch, slight increase from last year but still very competitive. Thumbs Up
Post #986634 24th Mar 2023 10:00am
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Dave T



Member Since: 07 Jun 2013
Location: Glasgow
Posts: 487

United Kingdom 1994 Defender 90 300 Tdi SW Cairns Blue
They were good for me as well. 2015 RRS Autobiography SDV6
1994 Def 90 300tdi
Post #986699 24th Mar 2023 7:35pm
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A-Plan Insurance
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 344

United Kingdom 
Thank you both Smile Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation
Post #986979 27th Mar 2023 7:44am
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pjm-84



Member Since: 12 Apr 2021
Location: Hampshire
Posts: 630

United Kingdom 
Seems that you have just inherited my Club Care Insurance for my Campervan Thumbs Up
Post #987431 31st Mar 2023 9:27am
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CallumB



Member Since: 22 Sep 2018
Location: Norfolk
Posts: 77

United Kingdom 2013 Defender 110 Puma 2.2 USW Corris Grey
Are A-Plan answering the phone?
Tried to get through for a new quote on my new 110 with no answer. Phoned 3 times now (Friday and twice today). On hold for a while and then seem to get connected but just ring tone for ages and no answer.

@A-Plan Insurance, can someone call me back please? My existing KGM policy # is P41812319. Thanks.
Post #992831 16th May 2023 10:54am
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A-Plan Insurance
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 344

United Kingdom 
Phone issues
Hi

We've been posting on our socials that we've been having some phone issues this week and a couple of days last week too - sorry for the inconvenience, I can assure you it's just as frustrating for us as it is for you, it's been a nightmare.

Can you confirm what team you need so I can arrange a call? (Renewals, New Quote, Customer Service)

Carlie Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation
Post #992833 16th May 2023 10:58am
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CallumB



Member Since: 22 Sep 2018
Location: Norfolk
Posts: 77

United Kingdom 2013 Defender 110 Puma 2.2 USW Corris Grey
Thanks Carlie. Not much of a social media type so missed the updates! I need the Thatcham specialist vehicles team for a quote on a slightly modified 110 XS Utility. PM me if you need phone number.
Post #992834 16th May 2023 11:06am
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Mr Fox



Member Since: 10 Sep 2011
Location: green & pleasant land
Posts: 1014

United Kingdom 2015 Defender 90 Puma 2.2 HT Keswick Green
Called Thatcham today - phone went to an automated system that told me a qualified consultant would answer my call. After looping three/four times, it went to just a ringing tone that no one answered after letting it ring for two minutes. Hung up after what was probably five minutes in total. So it would seem their ‘phones issues’ still aren’t resolved…
Post #996828 19th Jun 2023 10:03am
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A-Plan Insurance
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 344

United Kingdom 
I think the lines are busy as no phone issues reported, and 5 minutes is an average wait time at this time of year (show season). Please send me your contact number and we'll call you if that suits Smile Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation
Post #996836 19th Jun 2023 10:51am
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Mr Fox



Member Since: 10 Sep 2011
Location: green & pleasant land
Posts: 1014

United Kingdom 2015 Defender 90 Puma 2.2 HT Keswick Green
A-Plan Insurance wrote:
I think the lines are busy as no phone issues reported, and 5 minutes is an average wait time at this time of year (show season). Please send me your contact number and we'll call you if that suits Smile



If it is the average waiting time, perhaps you should change the automated system to loop the calls for longer, rather than putting them through to the main number, allowing it to ring for 2+ minutes and no one being able (or willing) to pick up the phone, or it going through to an answering machine.

Pre pandemic, I don’t remember having to chase companies to give them business but post pandemic, it seems all too common. Including A-Plan, who I used for previous Defenders. Not sure if this is a result of ‘working from home’ or ‘staff shortages’ but it seems the new normal.

On a positive note, NFU’s local branch picked up the phone and I spoke with a person who was happy to provide a quote.
Post #996845 19th Jun 2023 12:39pm
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A-Plan Insurance
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 344

United Kingdom 
I will let management know as it shouldn't be a loop once you select which team you're after (new quote, renewal, claim etc) and when it hits a set time we have an overflow branch on standby so you aren't kept waiting.
Previous phone issues were connectivity/network in general so those have been resolved a while ago.

Please note that although our average hold time has increased slightly, it is still a lot faster than many of our competitors who are sitting well into double digits. Appreciate that NFU have answered quicker for you on this occasion though.

As above, happy to arrange to call you instead so you don't have to use our hold system at all Smile

Carlie Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation
Post #996852 19th Jun 2023 1:29pm
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