 | Home > General & Technical (L663) > JD Power 2020, 2021 & 2022 Studies |
 
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018   
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I think this recent TG review sums it up nicely : "Let’s be honest here, people buy large SUVs because there’s a sense of power and control with a big car. They also need something that can cope with their maximum capacity needs, even if the day-to-day requires something more modest. The strange thing here is that the Audi Q7 is a brilliant points-scorer of a car that somehow manages to feel quite bloodless. A full-size SUV for those that don’t really mind what car they have as long as it has all the usual Audi attributes. The Defender, on the other hand, is empirically less capable, and yet possessed of a self-assurance and character that makes it impossible to resist. The sense of purpose, ruggedness, general machismo and rounded capability – it’s all awfully obvious and yet genuinely attractive. There’s not a bad car here, but if you want a winner, the Land Rover Defender walks it." https://www.topgear.com/car-news/big-reads...4_16092021 |
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17th Sep 2021 7:07am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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Last year LR were in the same place, 4th from the bottom with a score of 800; so they have dropped 4 points on the scale.
"Overall sales satisfaction remains at 789 points (on a 1,000-point scale). Satisfaction among dealers where buyers purchased their vehicle increases 2 points to 841, while satisfaction with rejected dealers declines 6 points to 632."  Click image to enlarge "Now in its 36th year, the U.S. Sales Satisfaction Index (SSI) Study measures satisfaction with the sales experience among new-vehicle buyers and rejecters (those who shop a dealership and purchase elsewhere). Buyer satisfaction is based on six factors (in order of importance): delivery process (28%); dealer personnel (21%); working out the deal (19%); paperwork completion (19%); dealership facility (10%); and dealership website (4%). Rejecter satisfaction is based on five factors: salesperson (40%); price (23%); facility (15%); variety of inventory (12%); and negotiation (10%). The 2021 U.S. Sales Satisfaction Index (SSI) Study is based on responses from 35,387 buyers who purchased or leased their new vehicle from March through May 2021. The study is a comprehensive analysis of the new-vehicle purchase experience and measures customer satisfaction with the selling dealer (satisfaction among buyers). The study also measures satisfaction with brands and dealerships that were shopped but ultimately rejected in favor of the selling dealership (satisfaction among rejecters). The study was fielded from July through September 2021." https://www.jdpower.com/business/press-rel...-ssi-study |
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12th Nov 2021 8:15am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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Land Rover in same position as 2020 - last (220), 2021 - last (244) but this year with an increase in faults to 284.
Click image to enlarge Click image to enlarge Source: J.D. Power. *Brands are listed in order from fewest problems reported to most. The number after the brand name is how many problems per 100 vehicles were reported. https://www.jdpower.com/business/press-rel...lity-study "The J.D. Power U.S. Vehicle Dependability StudySM (VDS) focuses on problems experienced by original owners of 3-year-old vehicles. Study findings are used extensively by manufacturers worldwide to help them design and build better vehicles—which typically retain higher resale value—and by consumers to help them make more informed choices for both new and used vehicles. The study covers 184 specific problem areas across nine major vehicle categories: Exterior Driving Experience Features/Controls/Displays (FCD) Driving Assistance Infotainment Seats Climate Interior Powertrain The 2022 U.S. Vehicle Dependability Study is based on responses from 29,487 original owners of 2019 model-year vehicles after three years of ownership. The study was fielded from July 2021 through November 2021." https://www.jdpower.com/business/automotiv...lity-study |
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11th Feb 2022 6:27am |
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| Kiter25 Member Since: 19 Sep 2021 Location: Beauly Posts: 230 
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Yawn..........I really couldn't give a stuff, have enjoyed every single land rover I have ever owned, faults and all.
Last edited by Kiter25 on 11th Feb 2022 6:32pm. Edited 1 time in total |
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11th Feb 2022 8:08am |
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| J77 Member Since: 04 Nov 2019 Location: Fife Posts: 3245
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Where’s the UK figures?
As the above post, I don’t take much notice of it. This is my 11th LR, had a couple of issues but nothing that’s caused me to move brands. 24MY 90 D250 HSE, Tasman Blue |
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11th Feb 2022 10:59am |
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| cyberhusky Member Since: 09 Feb 2021 Location: Luxembourg Posts: 262 
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This is my third LR: no main problems, except for a faultive turbo on the Freelander 2.
After 4 months of Defdenr 110 ownership and >15000 km no issues at all.  22MY Defender 110 (actual) | 10MY Freelander 2 (history) | 15MY Discovery Sport HSE (history) |
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11th Feb 2022 11:31am |
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| lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2225
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We've had five Defenders, one from new.
Two breakdowns in around 200,000 miles of driving. One alternator failure on a fifteen year old 100,000 mile 90 and an ECU failure on a sixteen year old 136,000 mile 110. The one we had from new gave no trouble in 8 years/45,000 miles. My current 110 has broken down once (as above) in 80,000 miles. l've got a new Defender 90 Commercial on order....l'm confident that it will be okay. l don't want a generic SUV, l want something that l will love. After all, it's costing me £50,000 of my own money. |
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11th Feb 2022 11:08pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5024 
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These studies are pointless... I don't even see the point of them here
I've had every land rover except the velar All great I think on about 15-20 new and about 4 second hand I don't recognise the survey Mike |
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12th Feb 2022 1:31am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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The current management at JLR take a different view and are trying to turn things around. They have openly talked about the JD Power studies and have accepted it as a positive metric to measure their real world progress/results.
That's why it's here, but good to know that the Forum still has it's own contingent from the Flat Earth Society. "Jaguar Land Rover loses more than 100,000 sales annually due to customer perception of quality issues with its models, CEO Thierry Bollore said" "The dissatisfaction of our customers was really detrimental to our natural volume. The missed opportunities today are massive. It's more than 100,000 healthy sales that we could perform," Bollore commented. Both Jaguar and Land Rover were in the five worst-performing brands in J.D. Power’s most recent quality survey in the United States. Bollore said he is focussing his efforts on improving the quality and the first signs look quite positive. The executive told investors on a call on Friday that customer dissatisfaction is at “record low” levels for 2021 models. "We are reducing the complexity of our vehicles massively. The result will be that fewer things going wrong because the process will not be as complex," Bollore commented. https://www.motor1.com/news/491922/jaguar-...ty-issues/ |
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12th Feb 2022 6:49am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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Is that in the same way you tried to put down/stifle any posts from people experienceing issues with SOTA and then went silent when the JLR documents were posted saying they had SOTA issues. It's come to something on a Forum for sharing information when you appear to put JLR's "reputation" above that of helping fellow owners. https://www.defender2.net/forum/topic81090...p;start=75 |
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12th Feb 2022 6:58am |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5024
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Well that’s rubbish
I’m not going to sign up to a narrow minded external guesstimating from an armchair observer on JLR, like you. I enjoy the products I have and recognise a British employer and the world situation. Ive been here longer than you, helping people, which incidentally your posts don’t, being more focused to bashing than supporting, I probably with better access to reality than you who just access topix which I also have
Regarding sota issues again your wrong. I was one of the first to get v3 but also moaned about not getting it for months on the defender and even it rolling back an update. I had a connectivity module issue ages ago which I referenced here. So another example of your factual errors I also don’t live on here, or scrutinise JLR as a hobby, like you, but In the post you refer I wasn’t commenting on sota delays just correcting your error on the roll out…which is different to the time it takes to get Keep deluding yourself on jd power if it keeps you happy, doesn’t bother be but there needs to be balance, especially when hate is spread… Do you even own a land rover newer than the 1950s design? Mike |
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12th Feb 2022 4:14pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5024
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And reference to my post on jd power, I have never considered a car based on that or the usually negative internet.
I don’t see the point, I can see how it’s fundamentally flawed with no bearing on anything Mike |
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12th Feb 2022 4:16pm |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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You need to tell your boss at the company and maybe he can have a word upwards and get it removed from the Annual Reports & other Corporate releases? From my point of view the fact that the new management have started talking publically about these reports again, after the dark years of Speth and Project Icarus, and focussing the business on moving the company up these charts is a HUGE positive for the company. You seem to be stuck in the Speth age, when all these issues were all brushed under the carpet. "JAGUAR IS NUMBER ONE IN JD POWER’S 2012 AND 2013 SATISFACTION SURVEYS Jaguar is the UK’s top automotive brand for the second consecutive year. Data for the 2013 Vehicle Ownership Satisfaction Survey (VOSS), which considers the opinions of over 16,000 UK car owners who rate 116 car models from 28 brands, was analysed by J.D. Power and Associates in partnership with buying guide What Car?, who together identified Jaguar as Best Brand in the UK for the second successive year." "1st Place was awarded to Jaguar for the second year running in the ‘Best Brand’ sector of the J.D. Power and Associates/What Car? 2013 UK owners survey." Click image to enlarge (JLR Annual Report 2012-13) "J.D. POWER SALES SATISFACTION INDEX STUDY Jaguar received the honour of the highest ranking nameplate among luxury brands according to the J.D. Power 2013 US Sales Satisfaction Index Study." RANGE ROVER J.D. POWER APEAL Range Rover achieved the Highest Automotive Performance, Execution and Layout (APEAL) score of any model in the J.D. Power 2013 APEAL survey – the first time a model outside the large premium car segment has ranked highest among all models in the industry." "in 2011 and 2012 respectively Land Rover and Jaguar were ranked the most improved brands. In the J.D. Power and Associates APEAL Study ranking of nameplates in the United States and the Range Rover scored the highest model score in the 2013 survey." (JLR Annual Report 2013-14) "In the US both Jaguar and Land Rover ranked in the top five of the J.D. Power Automotive Performance, Execution and Layout (APEAL) Study" "Jaguar was recognised as the highest achieving automotive luxury brand in the Customer Satisfaction Study and ranked second in the Initial Quality Study as well as being named as the number one automotive brand by What Car?/J.D. Power for the third consecutive year" "Jaguar was also named the number one automotive brand in the UK by the 2014 What Car? J.D. Power survey for the third successive year." "the 2015 J.D. Power CS I study recognised the Jaguar brand as the highest achieving automotive luxury brand in the United States for customer satisfaction with retailer service for vehicle maintenance and repair." (JLR Annual Report 2014-15) "The Company continues to improve quality, achieving 1st place in the J.D.Power US APEAL study and most improved in the most recent JD Power US Initial Quality Study, with the Jaguar brand achieving 5th place overall in the premium segment" (JLR Interim Report For the three and six-month period ended 30 September 2021) Click image to enlarge (JLR Results presentation for Q2 2022) "The quality pillar of the programme is seeing good progress, Jaguar Land Rover took 1st place in the J.D. Power US APEAL study and was most improved in the recent J.D. Power US Initial Quality Study." (JLR FY22 Press Release for Q2) |
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13th Feb 2022 11:20am |
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| Farmerben Member Since: 16 Jan 2017 Location: Herefordshire Posts: 604 
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From a user on another LR forum:
https://instagram.com/bentheoandrews |
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13th Feb 2022 11:56am |
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