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mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5024

2016 Defender 110 Puma 2.2 XS CSW Scotia Grey

What’s an acceptable test drive

How many miles are acceptable when you take your car in as a test drive

I had a new remote module fitted recently and just uploading my photos I’ve noticed it’s did 30 miles, which seems excessive. I can’t see it doing anything more than a test drive to sit at least 1 location, but I’ve not watched the footage if I still have it, I’ll need to download the camera footage and watch, which seems a bit boring Mike

10th Jul 2021 10:44pm

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3750

Rather than watching the video you can see where it was taken on the app trip records or by logging into your incontrol account on line. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

11th Jul 2021 8:17am

Tom_T

Member Since: 08 Nov 2020
Location: Essex
Posts: 87

Another way of looking at it would be if they only did 3 miles on a test drive then would they have had the opportunity to ensure that everything was working correctly?

I understand where you are coming from but maybe they were just being thorough.

11th Jul 2021 9:33am

J77

Member Since: 04 Nov 2019
Location: Fife
Posts: 3245

My dealer takes it round the block and normally comes back with something like no fault found

24MY 90 D250 HSE, Tasman Blue

11th Jul 2021 10:07am

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

Re: What’s an acceptable test drive

mse wrote:
How many miles are acceptable when you take your car in as a test drive

I had a new remote module fitted recently and just uploading my photos I’ve noticed it’s did 30 miles, which seems excessive. I can’t see it doing anything more than a test drive to sit at least 1 location, but I’ve not watched the footage if I still have it, I’ll need to download the camera footage and watch, which seems a bit boring

I'm guessing you discounted having a word with yourself along the lines of this?

mse wrote:
I’m not sure I see what the problem is a part has failed or faulty, warranty will fix it. It’s a small part, what’s the big deal

https://www.defender2.net/forum/topic79345.html

11th Jul 2021 10:26am

Leamreject

Member Since: 19 Dec 2020
Location: Middle Earth - Leamington Spa
Posts: 954

They probably added it to their daily hire fleet for 24 hrs….

Ride like you stole it!!
If I’m not on a bike it’s because only a 4x4 will do…
2011 2.4 Puma 90 HT

11th Jul 2021 12:59pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5024

Re: What’s an acceptable test drive

Supacat wrote:
mse wrote:
How many miles are acceptable when you take your car in as a test drive

I had a new remote module fitted recently and just uploading my photos I’ve noticed it’s did 30 miles, which seems excessive. I can’t see it doing anything more than a test drive to sit at least 1 location, but I’ve not watched the footage if I still have it, I’ll need to download the camera footage and watch, which seems a bit boring

I'm guessing you discounted having a word with yourself along the lines of this?

mse wrote:
I’m not sure I see what the problem is a part has failed or faulty, warranty will fix it. It’s a small part, what’s the big deal

https://www.defender2.net/forum/topic79345.html

Sorry what’s the point your making here?

Although I did forget your a member of the JLR board so maybe there’s something else to protect on behalf of corporate

I have no problem with a faulty part, or warranty work, even leaving it with them and a test drive…they even had it for 2 days, I didn’t care…but 33 miles to test a connectivity module…is it reasonable, I think not, nothing to do with the mileage I’ve done on the car either although they did more miles in it on one day than I did in the last month

Before I complain it’s useful to see what’s seen as reasonable.

I’ve checked the apps route, ironically it tracking was not working due to the module. It’s one trip that’s bothering more than one. Mike

11th Jul 2021 7:37pm

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

So the story is JLR literally go the extra mile... and man complains.

As a goodwill gesture, at the next board meeting I'll have a word with Gerry and see if he'll sign one of his old cravats and post it off to you.

12th Jul 2021 7:47am

Sepp

Member Since: 05 Oct 2020
Location: Bavaria
Posts: 114

Re: What’s an acceptable test drive

[quote="mse"][quote="Supacat"]

mse wrote:
How many miles are acceptable when you take your car in as a test drive

Before I complain it’s useful to see what’s seen as reasonable.

As many miles as necessary to to validate whatever the test drive is done for.
So 1 mile is as right as 30 miles.

Why complaining?
What happened to good old chatting?

Nobody in the forum will be able to answer your question. So why not asking your dealer. (Asking not complaining.)
"Hey Jim, I've seen on remote app you have been doing half an hour test drive. Any trouble in fixing the problem?"
As easy as this.
By the reaction of 'Jim' you will have your answer, either in words or in his face.

No offense, just my opinion.

P.S. Gerry is not wearing cravats. But Nigel does. And he is in charge of Customer Satisfaction.

13th Jul 2021 3:08pm

boxoftricks

Member Since: 06 Feb 2019
Location: Home Counties
Posts: 745

2011 Defender 110 Puma 2.4 USW Zermatt Silver

Check the app, my guess is they used your vehicle to transport a driver for either a collection or returning another customer's vehicle. 15 miles there and 15 back. There is no need ever for a 30 mile test drive.

13th Jul 2021 8:11pm

markb110

Member Since: 22 May 2010
Location: Guildford
Posts: 2520

Any test drive where the car gets back in one piece is good for me........

13th Jul 2021 8:17pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5024

boxoftricks wrote:
Check the app, my guess is they used your vehicle to transport a driver for either a collection or returning another customer's vehicle. 15 miles there and 15 back. There is no need ever for a 30 mile test drive.

Thats what im starting to think - as it went to 2 different housing areas

Why does it matter...well i suppose it doesnt, except they have put more miles on it than i have (and its not done near 1000 yet). it had 0 stone chips when it went in and now has 3, used my fuel had people in it to contaminate etc. It only went in for a connectivity module, a 10 mile round trip, twice, would still be less but why test drive a system thats job is to give you spotify

I think ill go and download all the footage Mike

15th Jul 2021 8:03am

Ryderoo

Member Since: 28 Aug 2015
Location: South Bucks
Posts: 1655

2015 Defender 90 Puma 2.2 HT Santorini Black

On a separate note, did JLR manage to fix your fault? Cheers Simon

I can explain it to you, but I can't understand it for you

2015 Urban Truck 90 XS Santorini Black Hard Top - Reluctantly gone
2020 Discovery 5 Eiger Grey 3.0 SE
2021 Defender S D250 Santorini Black 110 Hard Top on the drive

15th Jul 2021 8:27am

miker

Member Since: 13 Sep 2015
Location: Surrey
Posts: 1758

boxoftricks wrote:
Check the app, my guess is they used your vehicle to transport a driver for either a collection or returning another customer's vehicle. 15 miles there and 15 back. There is no need ever for a 30 mile test drive.

Disagree wholeheartedly. (My dad has worked in the trade all his life for reference). These are all real examples:

Oil consumption problem reported - 100 mile test drive required as per manufacturer diagnosis
Intermittent noise that was reported as only ever occuring first thing in the morning - Car taken home for 3 nights until the noise reoccured
Limp mode happening under odd combination of driving scenarios - car test driven until the fault could be replicated.

To flip the scenario on it's head. Customers don't take it well if a car is handed back with "No Fault Found" only for it to re-occur a few days later, as the test drive was only round the block.

15th Jul 2021 9:38am

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

Re: What’s an acceptable test drive

mse wrote:
I’ve not watched the footage if I still have it, I’ll need to download the camera footage and watch, which seems a bit boring

Could be worth your while if this is anything to go by:

Dealer Whose Tech Took Corvette For 148-MPH Joyride Gives Owner New One

Click image to enlarge
https://www.motor1.com/news/527758/dealer-...h-joyride/

21st Aug 2021 12:49pm

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