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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 8636

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
Australian Consumer Law (ACL) bites again

Following on from the cases discussed in another thread, costs appear to have now been ordered and the full financial damage to JLR is now available:

https://www.defender2.net/forum/post860904...law#860904

This seems quite a kick in the pants for JLR down under:

Jaguar Land Rover Australia's $670,000 'Autobiography'

"I've been following this lengthy consumer tribunal battle for quite a while now and its recent conclusion should be a wake-up call for ALL car manufacturers and dealers on Australian consumer laws and how to treat their customers fairly.

To cut a long News Ltd story short, Geelong couple Sally and James Morphy bought a top-of-the-line Range Rover Autobiography for $280,000. However, it wasn't long before severe technical problems emerged which made the car undriveable, but as the couple could not get a satisfactory response from JLRA or the dealer it ended up in court.

The Victorian Civil and Administration Tribunal ruled in the couple's favour, finding that "repetitive and undiagnosed failures made the car unreliable...and the prospect of the defect leading to a sudden and catastrophic engine failure rendered the motor car unfit for its basic purpose" which was to tow a horse float.

So JLRA had to refund the Morphys $280,000 for the lemon Rangie, plus the couple's legal costs ($140,000), dealer's litigation costs ($150,000) and $100,000 for its failed defence. So, all up, $670,000 for giving this couple the runaround and damaging its corporate reputation in the process."



https://www.shannons.com.au/club/forum/gen...biography/


Last edited by Supacat on 29th Oct 2020 7:08am. Edited 1 time in total

Post #864142 29th Oct 2020 6:45am
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familymad



Member Since: 13 Dec 2011
Location: Bucks
Posts: 3062

2016 Defender 130 Puma 2.2 HCPU Santorini Black

Ouch. That could get costly if there are more. Will be all kinds of ambulance chasers cropping up to take JLR down. 1951 80" S1 2.0
1984 90 2.25
1994 110 300TDI

Post #864143 29th Oct 2020 6:54am
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 8636

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

It seems there's a regular use of this law in Australia with JLRA:

Out of warranty engine failure, JLRA declined any goodwill and quoted cost of replacing engine with new assembly approximately $37,500 inc GST.

Of note was the engine has missed a routine service.

Customer won new engine, hire car, and nearly $17k in costs.

http://www.austlii.edu.au/cgi-bin/viewdoc/...mask_path=

Post #864148 29th Oct 2020 7:17am
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markb110



Member Since: 22 May 2010
Location: Guildford
Posts: 1050

England 2002 Defender 90 Td5 HT Epsom Green

Embarrassing and in a way just plain nasty especially when you see pictures of new unsold vehicles sitting in fields and old airfields doing nothing and going no where.

Vehicle sales and the consumer should be treated in the same way as other retail products.

What happened to the old sales mantra of turning an enquiry into a customer and then turning the customer into an advocate.

It’s always cheaper to keep a customer than go looking for a new one......hardly rocket science.

But then what does JLR know about sales.....especially worrying now that the consumer isn’t just walking into dealerships saying ‘I want that size in this colour, where do I sign’.

Post #864164 29th Oct 2020 8:30am
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