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130dreamer



Member Since: 29 Feb 2008
Location: Romford
Posts: 65

All going wrong at Duckworths?

Having spent many, many hundreds of pounds with Dan at Duckworths I was hoping they would be able to maintain their high standards once he had left.

Sadly it appears not. Having ordered another few hundred pounds worth of parts a fortnight ago nothing has arrived.
I managed to speak to the parts manager who told me the parts were 'on hold' but would be with me by Tuesday and if not he would call to let me know.

As you have probably already guessed, no parts and no phone call. Having called Duckworths several times, each time the parts manager is not available and has still not phoned me back.

Sadly this will be the last time I use Duckworths. It is amazing how one person can make an organisation and how quickly they are missed.

Is anybody else experiencing the same?

Post #807035 20th Dec 2019 5:20pm
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G4UJS



Member Since: 20 Jan 2019
Location: Shropshire
Posts: 195

United Kingdom 2008 Defender 110 Puma 2.4 CSW Zermatt Silver

Hi Dreamer

Did you notice this post?

https://www.defender2.net/forum/topic70420.html

Regards

Rob

Post #807036 20th Dec 2019 6:14pm
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Pacha



Member Since: 23 Feb 2020
Location: North Yorkshire
Posts: 47

United Kingdom 

Bought something a couple of weeks ago - great comms and prompt delivery. Rgds.

Chris

Post #829273 4th May 2020 8:14pm
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Martin
Site Admin


Member Since: 02 Apr 2007
Location: Hook Norton
Posts: 5483

United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Montalcino Red

Robin has been very helpful for me too

https://www.defender2.net/forum/post825776.html#825776  1988 90 Td5 NAS soft top Cool
2015 D90 XS SW Mr. Green
2006 D110 CSW (Dad's)

Nanocom, IID, Forscan and Webasto diagnostics available in North Oxfordshire

Post #829293 4th May 2020 9:23pm
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UtilityTruck



Member Since: 09 Jan 2014
Location: Oxford
Posts: 414

United Kingdom 

Agreed, cheers Rob for your help getting parts to me during the lockdown Thumbs Up 2014 Keswick Utility 2.2

Post #829302 4th May 2020 9:52pm
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ARC99



Member Since: 19 Feb 2013
Location: North Yorkshire
Posts: 1698

United Kingdom 2008 Defender 110 Puma 2.4 USW Cairns Blue

Two weeks agoI needed some touch up spray, contacted Rob by email , It was delivered it in a couple of days. The paint was not in stock and needed to be ordered in then sent out to me. Rob is working from home. Don't make old people mad.
We don't like being old in the first place,
so it doesn't take much to Censored us off.

Richard


Last edited by ARC99 on 5th May 2020 10:42am. Edited 1 time in total

Post #829346 5th May 2020 10:19am
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Rashers



Member Since: 21 Jun 2015
Location: Norwich
Posts: 2275

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey

Give Duckworths their due, they are still trying to operate which is more than what Inchcape did by shutting down their entire operation. Sales, Parts and Service.

Post #829350 5th May 2020 10:36am
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msb



Member Since: 28 Feb 2013
Location: Leeds
Posts: 52

United Kingdom 2004 Defender 90 Td5 PU Coniston Green

Got to disagree with the OP here, and praise Duckworths.

I've had a couple of orders from Rob over the last month or so. One came practically instantly, the other has been a nightmare for Robin to source all the parts (Land Rover showing stock, and then not) but he has found everything and delivered it promptly.

Particularly at the moment I find email the best way to communicate with many people, and Robin Hall Robin Hall Robin.Hall@duckworth.co.uk responds very quickly and often out of what we used to consider office hours.

Drop Robin an email and I'm sure he will be able to help.

Post #829359 5th May 2020 11:31am
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Likeomg



Member Since: 29 Jun 2012
Location: Lake District / Newcastle
Posts: 2216

2010 Defender 90 Puma 2.4 HT Stornoway Grey

Also had good service from them, didnt manage to order in the end but got great service...

Post #829417 5th May 2020 8:08pm
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Rashers



Member Since: 21 Jun 2015
Location: Norwich
Posts: 2275

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey

When Dan left, he provided Sophie Altoft’s name and email address which I did try, and got no response from. I reluctantly went to my local dealer for the parts and a week latter, Robin turned up on the forum.

Is this the person you tried to contact 130dreamer?

Post #829441 5th May 2020 10:31pm
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