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Huttopia



Member Since: 23 Feb 2016
Location: West Midlands
Posts: 1964

United Kingdom 
Happy
I had a minor bump when on my travels over the summer. Initially I tried to deal with Markerstudy, which was an exercise in futility. I gave A Plan a fairly hard poke and fair play they stepped in and dealt with the claim very well. The repair was done in Redditch by Kombined, and the guy who did it (Perry) is a Defender man. He took real pride in it and did a great job, I’m delighted.

Thanks to A Plan for stepping in and helping get the right result Thumbs Up
Post #790796 5th Sep 2019 8:49pm
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Sulisuli



Member Since: 30 Oct 2016
Location: South west
Posts: 4788

United Kingdom 2015 Defender 90 Puma 2.2 HT Corris Grey
Good to know they are there when you need them, I’m new to A plan but I was very impressed dealing with them Thumbs Up 2015 HT XS 90
2008 SVX 90
2000 XS TD5 90
Post #790797 5th Sep 2019 8:51pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 11240

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey
That is good to know. Markerstudy have an awful reputation. Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia
Post #790798 5th Sep 2019 8:55pm
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Huttopia



Member Since: 23 Feb 2016
Location: West Midlands
Posts: 1964

United Kingdom 
Indeed. Some of my questioning of A Plan was around why they place business with Markerstudy- it doesn’t reflect well. I’m happy with the outcome as A Plan offered to step in very quickly- which I think is recognition that Markerstudy aren’t at the races. I’ve also got 4 policies with A Plan, so that may have helped, don’t know.
Post #790799 5th Sep 2019 9:01pm
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Sulisuli



Member Since: 30 Oct 2016
Location: South west
Posts: 4788

United Kingdom 2015 Defender 90 Puma 2.2 HT Corris Grey
Perhaps because so many on here are A plan customers they like to ensure great customer service? 2015 HT XS 90
2008 SVX 90
2000 XS TD5 90
Post #790800 5th Sep 2019 9:04pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 16809

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
It is disturbing how much of the UK insurance market is now provided by Markerstudy or its subsidiaries, it is hard to avoid the company now.
Post #790805 5th Sep 2019 9:28pm
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A-Plan Insurance
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 344

United Kingdom 
Not sure how I've only just seen this thread Embarassed but...

Glad you were happy with our service Very Happy in regards to using Markerstudy, they are one of 40+ insurers on our panel and we carefully select those insurers based on their level of cover and service - there are quite a few we don't use for various reasons.
The majority of the 'bad press' they receive online unfortunately isn't due to their own service. They use brokers for their policies like ourselves and many of these brokers don't have our highly acclaimed reputation (search us on trustpilot) and therefore draw in bad reviews etc. We have a specific team within Markerstudy that we have a relationship with who understand the cars we insure in the specialist branch in Thatcham and as you are A-Plan clients we do urge you to contact us first for a claim (regardless of insurer) so we can handle the claim and step in where needed. Tthat's all part of why you pay brokerage fees and essentially it's what we are here for Smile to make sure the claims process for you is as smooth as possible.

Bow down We value our clients so much and want to make sure you get the A-Plan service throughout your policy, not just at new business and renewal stage Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation
Post #801433 8th Nov 2019 11:22pm
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A-Plan Insurance
Site Sponsor


Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 344

United Kingdom 
Not sure how I've only just seen this thread Embarassed but...

Glad you were happy with our service Very Happy in regards to using Markerstudy, they are one of 40+ insurers on our panel and we carefully select those insurers based on their level of cover and service - there are quite a few we don't use for various reasons.
The majority of the 'bad press' they receive online unfortunately isn't due to their own service. They use brokers for their policies like ourselves and many of these brokers don't have our highly acclaimed reputation (search us on trustpilot) and therefore draw in bad reviews etc. We have a specific team within Markerstudy that we have a relationship with who understand the cars we insure in the specialist branch in Thatcham and as you are A-Plan clients we do urge you to contact us first for a claim (regardless of insurer) so we can handle the claim and step in where needed. Tthat's all part of why you pay brokerage fees and essentially it's what we are here for Smile to make sure the claims process for you is as smooth as possible.

Bow down We value our clients so much and want to make sure you get the A-Plan service throughout your policy, not just at new business and renewal stage Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation
Post #801434 8th Nov 2019 11:22pm
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JOW240725



Member Since: 04 May 2015
Location: Suffolk
Posts: 7866

United Kingdom 2012 Defender 110 Puma 2.2 XS CSW Orkney Grey
Good to hear. I hope I never have to do so! James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html
MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641
MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557
Instagram @suffolk_rovers
Post #801440 9th Nov 2019 7:08am
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A-Plan Insurance
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 344

United Kingdom 
So do we Laughing we are there if you need us but hope you won't need us lol Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation
Post #801476 9th Nov 2019 11:38am
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