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chek



Member Since: 17 Sep 2015
Location: ZH
Posts: 57

Switzerland 2016 Defender 90 Puma 2.2 SW Havana

Thanks Tony! Will try your strategy - if threats don't work and Ryan doesn't chime in...

Post #525485 20th Apr 2016 9:34am
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 374

United Kingdom 

Hi chek

Thank you for your post.

I note your query and can advise that EKA codes can be supplied upon request, however for reasons of vehicle security, this information must be supplied via your local retailer on receipt of proof of rightful ownership.

Should you wish for us to look into this and obtain the relevant information, I would need to request that you are contacted by the relevant Customer Relations Department for your vehicle market.

I would be happy to arrange this and would be grateful if you are able to provide the following information via PM;

Your full name
Telephone number
Email address
Vehicle registration
Full VIN/chassis number
Relevant Land Rover retailer

I look forward to hearing from you.

Regards

Ryan

Post #525510 20th Apr 2016 12:48pm
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Mark V



Member Since: 13 Apr 2016
Location: North Yorkshire
Posts: 4

United Kingdom 2016 Defender 90 Puma 2.2 XS CSW Santorini Black

Just wanted to thank Ryan publicly for sorting out my EKA code. I was told by two separate dealers and the Landrover customer services phone line that it didn't need one, but Ryan sorted it out in the end.

Thanks also to Tony for confirming (from his personal experience) that the new Alpine Bluetooth radios do not require a radio code.

Cheers

Mark

Post #527238 27th Apr 2016 7:40am
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chek



Member Since: 17 Sep 2015
Location: ZH
Posts: 57

Switzerland 2016 Defender 90 Puma 2.2 SW Havana

Ditto. Thanks Ryan. Not a security card but EKA code rcvd, much appreciated!
Regards, Chris

Post #527263 27th Apr 2016 8:46am
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pme



Member Since: 06 Jan 2016
Location: cambridge and ariege
Posts: 34

United Kingdom 2007 Defender 90 Puma 2.4 SW Tonga Green

Just a note of thanks to Ryan

Walid in france got back to me in a matter of hours, EKA number now.

regards

Chris

Post #542696 23rd Jun 2016 10:29am
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4wheeler



Member Since: 13 Apr 2010
Location: Melbourne
Posts: 87

Australia 2013 Defender 110 Puma 2.2 SW Chawton White

I would also like to thank Ryan for sorting out an issue I was having obtaining the EKA code. My local dealer was having difficulty obtaining the code as it was not coming up on their system. I messaged Ryan and within a working day JLR Australia contacted me with the code details.

Excellent customer service and super efficient.

Regards,

Adrian

Post #551252 26th Jul 2016 4:37am
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Phil VM2.5



Member Since: 28 Mar 2012
Location: Limelette
Posts: 151

Belgium 2012 Defender 110 Puma 2.2 SW Keswick Green
EKA code !

Hi Ryan,
I send you a PM, hope you can help me too !
Regard,
Phil current : defender 110 sw 2.2 puma 2012 and 160.000km today
before :
Range Rover VM2.5 engine from 1992 to 2012 nearly 500.000km
One ten 1988 to 1992
1987 BMW GS80
One Ten from 1984 to 1987
One Ten from 1983 to 1984
Serie 3 109 from 1980 to 1983
from 1974 Jeep CJ3B and CJ6

Post #552749 1st Aug 2016 3:51am
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Apisboy



Member Since: 11 Jun 2014
Location: Lincolnshire
Posts: 22

United Kingdom 2015 Defender 110 Puma 2.2 HCPU Aintree Green

Hi Ryan,
I started this thread in 2015 and received my EKA code with your help.
Have never been able to get it to work though. I have asked the dealer on two occasions to demonstrate it to me but they are always too busy and tell me it is the right code.
SUSPECT THEY MIGHT HAVE DONE A 'JOHNNY BALL'
I have the code they gave me on a business card from their Service Advisor. She had passed the code to a staff member over the phone while driving in to work, so have more reason to be suspicious.

When you reply, I'll pm the code and maybe you can confirm if true or fictitious.

Thanks in advance
Phil

Post #751483 15th Jan 2019 4:42pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 9185

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

I doubt that you'll get any reply from JLR now that Defender's are yesterday's news, I'm afraid.

Re. the EKA code, your best bet would be to find someone with a diagnostic tool (Nanocom etc) and simply read the code from the AS10.

Post #751508 15th Jan 2019 6:34pm
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 374

United Kingdom 

Apisboy wrote:
Hi Ryan,
I started this thread in 2015 and received my EKA code with your help.
Have never been able to get it to work though. I have asked the dealer on two occasions to demonstrate it to me but they are always too busy and tell me it is the right code.
SUSPECT THEY MIGHT HAVE DONE A 'JOHNNY BALL'
I have the code they gave me on a business card from their Service Advisor. She had passed the code to a staff member over the phone while driving in to work, so have more reason to be suspicious.

When you reply, I'll pm the code and maybe you can confirm if true or fictitious.

Thanks in advance
Phil


Good Morning Apisboy

Thank you for your post

Please can you PM your Vehicle Details, and the approved retailer involved.

I would like to take the opportunity to investigate this further.

Many Thanks

Dan - Land Rover UK

Post #751632 16th Jan 2019 9:25am
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 9185

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

Dan,

May I say how pleased I am that Landrover does still monitor this thread and that my earlier impression that you guys perhaps no longer did so was wrong. I am delighted to see your reply! Thumbs Up

Post #751633 16th Jan 2019 9:44am
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