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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
So JLR, at corporate level have 3 core pillars to it's business strategy, the first one is:

"Customer First our goal is to delight and exceed the expectations of our customers by delivering unrivalled experiences through engaging products and services."

"To ensure that our customers come first, the Company is culturally and organisationally orientated to embed customer-first values throughout everything it does."

Clearly, a disconnect somewhere...
Post #504519 14th Feb 2016 11:18am
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Vintagepaul



Member Since: 20 Jan 2015
Location: Rye, East Sussex
Posts: 481

2015 Defender 90 Puma 2.2 HT Santorini Black
Just about every large Company in every sector of business put's out these PC mission statements about how the customer, staff and the environment are their reasons for existing and their main concerns.

What they really mean is 'we want to extract as much revenue from you as possible and we don't really care how we do it', but if we put that on our website it may not look too good. Whistle 2015 Defender 90XS HT
Post #504554 14th Feb 2016 12:21pm
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

United Kingdom 
Hi all

Thank you for your posts.

I note the comments made regarding EKA codes and must advise that for reasons of security, we would be unable to provide the relevant codes directly to vehicle owners. Any codes provided would be provided via our approved retailers following receipt of proof of ownership provided by the rightful vehicle owner.

For customers located outside of the UK, should you require the EKA code for your vehicle, if you are able to send me a PM with your vehicle and contact details, I will be happy to forward your request to the relevant Customer Relations Department for your vehicle market who will be able to assist further.

Avion8, I am in receipt of your PM and will respond in due course.

Regards

Ryan
Post #504831 15th Feb 2016 10:37am
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281

Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
Thanks for this Ryan. My dealer is adamant that 2015 Defenders do not have EKA codes, so your assistance is much appreciated.
Post #504832 15th Feb 2016 10:40am
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17070

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
I imagine that even on the current models if you plug in a Nanocom or similar diagnostic tool you can read the stored EKA code, in exactly the same way as you can on earlier models.
Post #504837 15th Feb 2016 10:46am
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281

Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
Are Land Rover going to provide me with a Nanocom or any diagnostic tool?
Post #504845 15th Feb 2016 11:23am
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17070

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
Unlikely, but your dealer should be able to read the EKA code by plugging his tool into the vehicle.
Post #504854 15th Feb 2016 12:13pm
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281

Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
They keep telling me that the Defender does not have an EKA code.
Post #504860 15th Feb 2016 12:26pm
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R1200GS



Member Since: 12 Jul 2015
Location: Hampshire
Posts: 265

United Kingdom 2016 Defender 90 Puma 2.2 XS CSW Keswick Green
Thank You Ryan for sorting out the EKA code on my Jan 2016 90XS
Post #505185 16th Feb 2016 4:18pm
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281

Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
Thank you Ryan, I received my EKA code today from Jaguar Land Rover Australia this morning. Great service.

Regards
Nigel
Post #505370 17th Feb 2016 12:52am
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mickygee



Member Since: 22 Jun 2009
Location: sydney
Posts: 44

Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
same here. Thank you Ryan!!!
Post #505410 17th Feb 2016 9:50am
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Mark V



Member Since: 13 Apr 2016
Location: North Yorkshire
Posts: 4

United Kingdom 2016 Defender 90 Puma 2.2 XS CSW Santorini Black
Hi all. I am new to the forum and not allowed to send a private message to Ryan at Landrover yet, so I'm hoping he will pick up on this post.

I just took delivery of my Jan 2016 build Defender XS and there is no security card as referred to in the handbook. Both the supplying dealer and my local dealer are telling me it doesn't have an either a radio code or an EKA code, hence no need for a security card.

The consensus on this forum seems to be that there isn't a radio code anymore. I've looked in the battery compartment and nothing is there. So can we confirm that there is definitely no radio code required?

As for the EKA code, the forum seems convinced that there should still be one.

Ryan can you help on both points please?

Thanks
Post #523554 13th Apr 2016 8:22am
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

United Kingdom 
Hi Mark V

Thank you for your post.

I note your query and I would be happy to look into this for you to establish if the required information is available. Generally, the information you are referring to is recorded on the build sheet of the vehicle and in my experience can be sourced from within the business.

As I note that you are unable to send me a PM, may I suggest sending an email to the following address and I will be happy to look into this for you;

jlrcrcsm@jaguarlandrover.com

I would also be grateful if you are able to provide me with the following information;

Your full name
Telephone number
Email address
Vehicle registration
Full VIN/chassis number
Relevant Land Rover retailer

I look forward to hearing from you.

Regards

Ryan
Post #523856 14th Apr 2016 12:27pm
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chek



Member Since: 17 Sep 2015
Location: ZRH
Posts: 182

Switzerland 2016 Defender 90 Puma 2.2 SW Havana
Hello Ryan
Sorry but I still don't get it. I bought my Defender in March 2016, no EKA code was provided. Is there an EKA code for every Defender? Thanks, Christopher
Post #525450 20th Apr 2016 6:12am
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tonyhedge



Member Since: 07 Jul 2015
Location: Worcestershire
Posts: 101

2014 Defender 90 Puma 2.2 SW Montalcino Red
Hi Mark and Christopher

Yes, there is no radio code any more but there *is* an EKA code, but seemingly no mechanism for communicating it from LR to either dealer or customer!

Your dealer, though they may not know it, can obtain it from LR. You just have to persuade them they can!

Flattery may help if threats don't. Find a helpful lady in the service department. Explain that EKA codes belong to a security system so old that she wasn't born when they first came out, and which was obsolete before she left school, so it isn't surprising she hasn't heard of them! Worked for me! Whistle

Good luck! That's not a dent, it's a rivet. That's not a dent, it's a rivet. That's not ... oh! That is a dent!

2014 90 XS SW
1997 Discovery 300TdiS (retired to stud)
1966 Series IIA 88" (now my son's)
2001 Astra - I need something to go and buy the parts when the others are off the road!
Post #525460 20th Apr 2016 7:24am
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