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keith

Member Since: 15 Aug 2012
Location: Edinburgh
Posts: 2163

Dinnu wrote:
keith wrote:
I was told to bring it in and a workshop diagnosis

That is very irresponsible of the dealer to say the least. I would ask them to either send a transporter to take your Defender to them, or a technician visit you where the Defender is located. No way I would be driving it in that condition.

keith wrote:
My question is… have there been any axles at all been replaced for the weld failure?

As far as I read, some owners that had weld failures but at the time were outside the recall range got a small discount on an axle case. Now yours having the recall might change the complete game.

Can I ask if it is the nearside weld that failed?

Yes it was NSF.

18th Nov 2023 8:14pm

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 16879

2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

spudfan wrote:
So where did it all go wrong? ...

18th Nov 2023 9:07pm

spudfan

Member Since: 10 Sep 2007
Location: Co Donegal
Posts: 4481

Probably spend my time at the hair saloon than using a spanner... 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali
2008 110 2.4 tdci csw-Zulu
2011 110 2.4 tdci csw-Masai

18th Nov 2023 10:51pm

ickle

Member Since: 22 Jul 2010
Location: South Vendee
Posts: 1728

2008 Defender 110 Puma 2.4 CSW Alpine White

Sarcasm aside, the thing I cannot understand is why when JLR's attitude to their customers and faults on their products is so woefully bad and so well known not just on this forum but also on other social and news platforms, why does anyone buy a product from them?

SWMBO had had Freelanders 1's & a 2 then swapped onto a Cooper sd and when we moved here wanted a Disco sport (or Freelander 3 as I call them) due to the dealers attitude on paid repairs to my 110 and all of the feedback I'd read on JLR very poor customer care we bought a Toyota.

It will be a shame when JLR ceases production, but that must now be a distinct possibility.

19th Nov 2023 11:11am

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 16879

It is an interesting point, if the customers didn't tolerate this attitude and went elsewhere, JLR would have to improve or would go out of business.

I can only assume that people buy the products before discovering the appalling service and attitude, then join the forums and take to social media.

I imagine that if you walk into a dealer and look like a prospective buyer you get treated very well, right up to the moment when you part with the cash.

19th Nov 2023 1:31pm

Very Rural

Member Since: 04 Jul 2023
Location: Shropshire
Posts: 56

2012 Defender 110 Puma 2.2 CSW Aintree Green

Exactly,
When I purchased a new Jimny a few years ago, the dealer went out of his way to be extremely helpful.
However, when I wanted to pay cash, rather than use one of their 'special offer' long-term payment deals, you could almost hear his brain calculating the loss he would incur, as he didn't get any handout from the financial service provider.
I'm sure it's not just JLR, but they do see to really show a lack of support for the customer once the deal is done.

20th Nov 2023 12:00pm

Very Rural

Member Since: 04 Jul 2023
Location: Shropshire
Posts: 56

Update as of today regarding my N706 recall.

After the disgraceful situation with my local main dealer, I have now booked in again with the original selling dealer, from whom I purchased the 110. They don't have the brackets in stock, but they hope to obtain them in time for my appointment.

They sound a little more interested in customer support, so I will give them a try. Unfortunately it's a long journey, so will take up another whole day.
It's 3 weeks from now, so a bit of a wait, - I will keep posting when I have any further updates.

20th Nov 2023 1:54pm

spudfan

Member Since: 10 Sep 2007
Location: Co Donegal
Posts: 4481

Very Rural wrote:
Exactly,
When I purchased a new Jimny a few years ago, the dealer went out of his way to be extremely helpful.
However, when I wanted to pay cash, rather than use one of their 'special offer' long-term payment deals, you could almost hear his brain calculating the loss he would incur, as he didn't get any handout from the financial service provider.
I'm sure it's not just JLR, but they do see to really show a lack of support for the customer once the deal is done.

Had a dealer turn down the sale of a Defender 110 (old type) because I was paying cash! 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali
2008 110 2.4 tdci csw-Zulu
2011 110 2.4 tdci csw-Masai

20th Nov 2023 3:57pm

Caterham

Member Since: 06 Nov 2008
Location: Birmingham
Posts: 6264

2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey

Ianh wrote:
Have you read this topic , especially ALL posts by Payney1000 , he has been pursuing the Legal route https://www.defender2.net/forum/topic55655...p;start=60

If you read from page 5 on you will see the significant progress he has made.

It may be worth reaching out to him via a PM. Noting in one post I think he mentioned two suspected deaths due to this in the EU.

Also If you look at page one of the same topic you will see that member noworries4x4 had the axle case split at the weld, inc pics.

I read a post earlier today where someone commented on not being able to get insured - insurance they wont insure defenders......I wonder if this might be why?

24th Nov 2023 9:05pm

LR90XS2011

Member Since: 05 Apr 2011
Location: bickenhill
Posts: 3614

2011 Defender 90 Puma 2.4 XS CSW Galway Green

well mine due in on Monday cancelled due to lack of parts, they wont sign it off even though I already have the brackets fitted until they have fitted new ones!! DEFENDER 90 TDCI XS,

I hope everyone is well and your land rovers make you happy

24th Nov 2023 9:24pm

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 16879

Caterham wrote:
I read a post earlier today where someone commented on not being able to get insured - insurance they wont insure defenders......I wonder if this might be why?

No, I think that is because there is an epidemic of thefts of recent LR models and insurers are simply not interested in distinguishing one model from another.

24th Nov 2023 9:54pm

Very Rural

Member Since: 04 Jul 2023
Location: Shropshire
Posts: 56

I'm back again, still no joy with my recall. You may remember that I was due to try & get the work sorted by the original dealer that I purchased the 110 from. It was booked in for tomorrow...

I had a telephone call from them saying that they had only received one bracket, thus they could not do the job. I enquired as to when they were expecting the missing bracket ... surely it would be in by tomorrow?
They had already contacted JLR parts department, and were advised that there was no stock, & that they had no idea when the likely ETA was.
Why send out one bracket? Why doesn't the pair come as a kit, complete with two new nylock nuts?
So I am no further towards getting this important issue solved.

I've been looking at this thread, expecting Keith, who was due to take his Defender in for the infamous brackets, but whose front axle had already cracked. Is there any update on this?
Did he have to actually drive the vehicle in, complete with cracks & leaks??
I'd be interested to know the result.

Meanwhile I will have to wait yet again, for the second dealer to obtain the full complement of brackets. I suppose I could have gone back to Hatfield's, demanded the brackets that they didn't fit, (but said they had) & taken those to my second choice of main dealer, for them to fit! I don't this this would happen.
This is beginning to get like some awful Brian Rix Farce, -except that the dealers still have their trousers on!

5th Dec 2023 4:11pm

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 16879

Very Rurual wrote:
...Why doesn't the pair come as a kit, complete with two new nylock nuts? ...

A good question! The brackets are individual parts, there is no kit, and you don't get new nuts.

5th Dec 2023 5:44pm

NickMc

Member Since: 01 Oct 2014
Location: Norn Iron
Posts: 1570

spudfan wrote:
Very Rural wrote:
Exactly,
When I purchased a new Jimny a few years ago, the dealer went out of his way to be extremely helpful.
However, when I wanted to pay cash, rather than use one of their 'special offer' long-term payment deals, you could almost hear his brain calculating the loss he would incur, as he didn't get any handout from the financial service provider.
I'm sure it's not just JLR, but they do see to really show a lack of support for the customer once the deal is done.

Had a dealer turn down the sale of a Defender 110 (old type) because I was paying cash!

You’re only allowed to take £7000, its to do with money laundering rules.

6th Dec 2023 2:09am

Very Rural

Member Since: 04 Jul 2023
Location: Shropshire
Posts: 56

It wasn't cash-in-hand, it was a cheque. They would still have preferred PCP arrangement, as the dealer gets a hand-out from that, & the poor customer pays more if he wants to keep the vehicle after the contract ends...

Anyway back to the plot, I'm still, like many others waiting for a dealer to get their second bracket.

7th Dec 2023 3:26pm

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