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TheWarden



Member Since: 25 Feb 2013
Location: Southampton
Posts: 178

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
Unimpressed with A-Plan Thatcham...

I guess this is what comes from dealing with a broker rather than direct with an Insurance company....

Accident on Monday - reported immediately and put through the Insurance Company. Defender picked up and taken to Recovery company secure compound. Insurance company asks me to call on Tuesday morning to complete claim details
Tuesday - call the insurance company at 9am - they say they have all the info. Insurance Company calls me in the afternoon as they still need more details before they can contact a garage
Wednesday - Garage calls me to arrange collection of the Defender - why? I don't have it - they should have been told this by the Insurance company but weren't...
Friday - the garage has only just got my Defender and won't know if I'll get a courtesy car until they can look at mine on Tuesday next week

So 4 days on and I still have no idea when I might be getting the Defender back - it will be 8 days before anyone has a clue

Next time I think I'll change to a company that I can ring up once and they deal with everything from start to finish.... 2013 Aintree Green 110 Station Wagon SX

Post #725212 24th Aug 2018 1:51pm
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discomog



Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 1530

United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Santorini Black

Next time I think I'll change to a company that I can ring up once and they deal with everything from start to finish....


When you find that company please let all of us know.


Good luck and hope the claim works out OK. Santorini 90XS SW
Discovery Sport
Morgan Plus 8

Post #725238 24th Aug 2018 3:50pm
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jrule



Member Since: 10 Aug 2015
Location: Hertfordshire
Posts: 279

United Kingdom 2000 Defender 90 Td5 CSW Oslo Blue

Why don’t you phone a plan and ask them to chase up and sort. I have found them to be helpful in the past, it might be that the insurer is slowing the process

Post #725239 24th Aug 2018 3:53pm
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Caterham



Member Since: 06 Nov 2008
Location: Birmingham
Posts: 5569

England 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey

good luck with the claim.

if you're thinking of moving to the NFU my experience says DON'T. Never imagined someone in this day and age and with all the pointers I gave them could be so inept.

Post #725244 24th Aug 2018 4:08pm
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rallysteve



Member Since: 10 Feb 2014
Location: Rotherham
Posts: 1203

United Kingdom 1984 Defender 90 V8 Petrol PU Caledonian Blue

I will also vouch for the NFU feedback. Absolutely incompetent.

I don't have great experience with A-Plan but I have yet to find a more suitable insurer for Defenders

Steve 02' 110 TD5 Double Cab
84' 90 3.9 V8 Caged Pickup Build Thread

Post #725249 24th Aug 2018 4:25pm
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gilarion



Member Since: 05 Dec 2013
Location: Wales and Manchester
Posts: 4616

Wales 2007 Defender 90 Other CSW Willow Green

NFU absolutely hopeless. they used to be very good but over the last few years not so much so.

Saying that measured against others just as bad as the rest.

I have my vehicles insured by Liverpool Victoria and up to now not had any bad experiences. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at..

http://www.youtube.com/user/conwy1

Post #725271 24th Aug 2018 5:54pm
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Swine&Small



Member Since: 20 Mar 2017
Location: Norfolk
Posts: 1018

United Kingdom 2015 Defender 90 Puma 2.2 Landmark LE Montalcino Red

[quote="discomog"]Next time I think I'll change to a company that I can ring up once and they deal with everything from start to finish....


When you find that company please let all of us know.


When mine was hit by another driver, I phoned Classic Line, my insurers, who had the car collected from me the next day, delivered to the body shop, repaired speedily and delivered back to me . 10 out of 10 from us Thumbs Up Thumbs Up 2015 Defender 90" Landmark Montalcino
1950 Series one 80"
1967 Morris Traveller
2012 VW T5 Camper
Quod Abundat Non Obstat.

Post #725277 24th Aug 2018 6:35pm
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Avelingporter



Member Since: 25 Jan 2016
Location: Southampton
Posts: 233

United Kingdom 2016 Defender 90 Puma 2.2 HT Corris Grey

I had a small bump in a car park in June. Both cars drivable. But rang thatcham whilst there and they asked what they wanted to know. They then transferred me to the insurance directly and they asked all if their questions. All sorted and actually very easy to deal with. Just my findings.

Post #725402 26th Aug 2018 8:13am
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edo



Member Since: 20 Aug 2018
Location: Surrey
Posts: 315

United Kingdom 

OP is it a fault claim or a third party fault?

If someone hit you get an accident management co. involved, or at the very least tell the third party you plan to...

Post #725444 26th Aug 2018 1:47pm
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A-Plan Insurance
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 233

United Kingdom 
A-Plan

Hi TheWarden

Sorry to hear you've been having some issues with your insurers, could you pm me your details (name and post code) so we can chase the claim?

Also, have you spoken to us here in A-Plan or did you go straight to the insurer?

Thanks

Carlie A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here

Post #725770 28th Aug 2018 9:52am
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ARC99



Member Since: 19 Feb 2013
Location: North Yorkshire
Posts: 1539

United Kingdom 2008 Defender 110 Puma 2.4 USW Cairns Blue

I always had good service with the NFU when you could just contact the local office to sort out accident, theft or damage but now you have to go through a call centre which is not NFU but a contractor. The last accident I had to chase them after the initial call, they lost the record of where they vehicle had been moved to after they collected it from a Land Rover specialist .I found it on a road outside a non descript Auto body shop who's owner had no Idea that he was getting the vehicle or about land rovers. Don't make old people mad.
We don't like being old in the first place,
so it doesn't take much to Censored us off.

Richard

Post #725783 28th Aug 2018 10:59am
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Pjembe



Member Since: 21 Jul 2015
Location: Newbiggin by the Sea
Posts: 126

United Kingdom 2015 Defender 110 Puma 2.2 USW Santorini Black

I don’t think I’ll be renewing with A Plan again. Attempted theft of my vehicle yesterday. Door lock smashed and door damaged. Reported the incident to the claims line and they arranged recovery of the vehicle. Tried to contact the insurance company yesterday to find out where the vehicle was being taken to for repair and to sort out a courtesy car. On hold for over an hour yesterday and this morning just the normal “All our call handlers are busy, thank you for holding” still not been able to speak to anyone.

I was previously with Land Rover insurance who were really quick to sort out an issue when I had a minor accident previously.

I think I will be going back to them even if it iis a bit more expensive. At least you are able to speak with someone to get things sorted.

Post #764269 19th Mar 2019 11:10am
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A-Plan Insurance
Site Sponsor


Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 233

United Kingdom 

Quote:
I don’t think I’ll be renewing with A Plan again. Attempted theft of my vehicle yesterday. Door lock smashed and door damaged. Reported the incident to the claims line and they arranged recovery of the vehicle. Tried to contact the insurance company yesterday to find out where the vehicle was being taken to for repair and to sort out a courtesy car. On hold for over an hour yesterday and this morning just the normal “All our call handlers are busy, thank you for holding” still not been able to speak to anyone.

I was previously with Land Rover insurance who were really quick to sort out an issue when I had a minor accident previously.

I think I will be going back to them even if it iis a bit more expensive. At least you are able to speak with someone to get things sorted.


Pjembe it's sounds like you were trying to get through to the insurer to find this out as we don't have a call waiting message like this, I've just asked our claims handler to call your insurer on your behalf as that's one of the benefits of being with a broker - Aimee our claims manager will call you as soon as she's got off the phone with them for you. In future if you call 01635 261361 that will come through to our claims team (not the insurer) who will do the chasing/sitting on hold for you here in Thatcham.

Aimee will call you shortly

Thanks
Carlie A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here

Post #764272 19th Mar 2019 11:54am
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corgi1



Member Since: 26 Feb 2017
Location: bucks
Posts: 292

England 2009 Defender 90 Puma 2.4 XS CSW Stornoway Grey

tried A plan last year to get quote etc, hopeless, NFU excellent

Post #764273 19th Mar 2019 12:11pm
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A-Plan Insurance
Site Sponsor


Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 233

United Kingdom 

If you could PM me your name and postcode corgi so I can look at why you weren't happy I'd really appreciate it - as we help a lot of members with quotations on this forum in Thatcham Branch but often find people contact their local branch which won't have the same facilities we do here Sad Hopeless is a strong word to use so I would really like to look into why...

Thanks

Carlie A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here

Post #764275 19th Mar 2019 12:25pm
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