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a13x



Member Since: 25 Sep 2011
Location: Burton on Trent
Posts: 555

United Kingdom 
In March when I was looking for a service the price match promise was on all the LR dealers webpage with a quote similar to this
Quote:
We will price match a written quotation using genuine parts within 50 miles. Simply bring a written quotation from anywhere within 50 miles of Stafford Land Rover and we’ll match the like for like price.


The above is from LR Stafford site under servicing and is still a current price match which can be used against an independent providing the above terms are met.

Clearly, it now seems this is a promise that a number of dealers do not wish to continue to be apart of.
Post #341236 27th Jun 2014 6:22pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
Thumbs Up
Post #341247 27th Jun 2014 7:13pm
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diesel_jim



Member Since: 13 Oct 2008
Location: hiding
Posts: 6199

United Kingdom 2006 Defender 110 Td5 SW Epsom Green
I'm pretty loyal to TH Whites, as I live just down the road and have had several vehicles off of them over the years, and a ton of parts. first name terms with most of the staff there.

However, I've noticed a blue van in their carpark sometimes dropping off badly fitting parts, so be careful! insist on gen-you-whine parts.
Post #341261 27th Jun 2014 8:42pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
I live just down the road too! Surely a main dealer would only fit OEM parts? The warranty is void otherwise.
Post #341263 27th Jun 2014 8:45pm
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diesel_jim



Member Since: 13 Oct 2008
Location: hiding
Posts: 6199

United Kingdom 2006 Defender 110 Td5 SW Epsom Green
I don't know when they fit the parts... servicing or selling spares? I've seen the Bearmach van there too.

You're miles away! Laughing
Post #341266 27th Jun 2014 8:52pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
20 mins
Post #341268 27th Jun 2014 8:54pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
I would be most miffed if they fitted anything other than original LR parts. LR customer services would be getting a call if they did!
Post #341270 27th Jun 2014 8:59pm
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rossy



Member Since: 29 Nov 2010
Location: Co. Roscommon
Posts: 1296

Ireland 2011 Defender 110 Puma 2.4 CSW Stornoway Grey
Ouch to those prices. Just to give you an idea of how much is going to be labour I'm giving mine its annual 'the works' soon. Thats engine oil + filter, fuel filter, air filter, diff oils, transfer box and gearbox oils. With a genuine part service kit from Paddocks and correct spec branded oils from a local motor factor the total parts cost is £ 142 and thats retail to Joe public prices. LR would be paying a hell of a lot less. Plus the satisfaction that its being done properly and carefully not by someone who has 5 more services to do before lunch.
Post #341351 28th Jun 2014 7:11am
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
I am with you mate on doing my own servicing. Once the warranty expires I will do it myself less software updates.
Post #341354 28th Jun 2014 7:21am
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AWOL



Member Since: 31 Oct 2013
Location: UK
Posts: 222

a13x wrote:
In March when I was looking for a service the price match promise was on all the LR dealers webpage with a quote similar to this
Quote:
We will price match a written quotation using genuine parts within 50 miles. Simply bring a written quotation from anywhere within 50 miles of Stafford Land Rover and we’ll match the like for like price.


The above is from LR Stafford site under servicing and is still a current price match which can be used against an independent providing the above terms are met.

Clearly, it now seems this is a promise that a number of dealers do not wish to continue to be apart of.


Even if other dealers did want to be part of it, don't you think it's a bit of a Censored thing to do to an independent? Wasting their time by ask for a written quote with the sole intention of using that to place your business elsewhere.

When I think of price matching I think more along the lines of trying to persuade John Lewis to price match Currys by showing them the price online, not wasting the time of a (probably small) business with no intention of using them.
Post #341440 28th Jun 2014 6:01pm
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borderterrier



Member Since: 09 Dec 2011
Location: Surrey
Posts: 1677

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Aintree Green
Independant in Chippenham wouldnt service mine or I would have given him the business. He didn't have the equipment needed to conduct any software updates.
Post #341441 28th Jun 2014 6:08pm
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