Rick81 wrote:

The lady at reception told me that it was fine "they have a seal you know" and "I will chase it up next week" and yes they did still charge me full whack.

When I got home and saw how badly damaged the filter was I emailed a very detailed complaint and stated that I intended to call land rover assist stating that my filter was damaged and leaking and I felt the vehicle not drivable..... Service manager on the phone explaining/apologising,
had it collected this morning and a double cab demonstrator delivered for me to use (I was offered a range rover but said if I had wanted one then that is what I would have bought...).

Though after a complaint you got a car from them in the end, this still stinks from a dealer is well out of order how you and your car were treated. imagine going back for something under warranty for a repair to the engine to a different dealer to find they voild your wattanty as the filter is damaged!

I personally feel they do not have an excuce for this, If the filter was removed it simply should have not ever ever been put back on. and to then have the gawl to charge you full price for the curticy of doing so...

wow they are taking the .

The simple thing is,, if they found they didnt have a filter, the car is off the road and you get a car to borrow untill parts arrive for your car simples.

Pete

Rick81 wrote:

And an update - apparently the spin on oil filters are on all new 2.2's, however land rover do not have any stock and do not know when they will... My land rover is still at the dealers with no idea when an oil filter may be available - unbelievable!