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| HardCharger Member Since: 03 Mar 2013 Location: Manila, SFO, Amsterdam Posts: 672  
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I recently bought a new rear left side door latch to replace the one that now does not work. I had to take the door card out and fiddle around to get the latch to open.
Upon installing the new part, I noticed that the arm that opens the latch does not fully release when using the outside door button no matter how I adjusted it. Works fine when using the inside door opener handle though. I reckon defective part. I contacted them and they were apparently coordinating with All-Makes, who made the part, to see what can be done. A week's worth of back and forth plus me sending videos to illustrate what's wrong. They claimed not to have audio at work to understand the videos so I wrote everything down in detail. Still no response from All-Makes, according the them. Then I get an email stating that since they are not hearing back from All-Makes, they will refund my money. I asked them to send a new part instead. Silence. I get an email yesterday saying they are refunding the money. While not a total loss for me, I really would've appreciated it if they sent a new part instead. I went with them because their prices were competitive. A few of my friends were saying they were difficult to coordinate with for some reason. Since I still need a new latch, will try LR Direct this time. Even if their prices are slightly higher than Paddocks, they haven't failed me... yet. 
Since All-Makes doesn't seem to be a responsive supplier, my only options now are Britpart  or original Land Rover which wants a few month's worth of pay for the latch even before shipping. Which one should I go for in this case?  |
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3rd Feb 2023 2:35am |
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| Retroanaconda Member Since: 04 Jan 2012 Location: Scotland Posts: 2542 
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Door latches are one of those parts where genuine LR is the only sensible option - the aftermarket ones are rubbish.
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3rd Feb 2023 8:59am |
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| HardCharger Member Since: 03 Mar 2013 Location: Manila, SFO, Amsterdam Posts: 672
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Thanks, Retroanaconda.
Genuine LR it is  |
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6th Feb 2023 4:33am |
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