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jim4244



Member Since: 13 Apr 2014
Location: Bedfordshire
Posts: 321
England 1997 Defender 90 300 Tdi HT Arles Blue
Second key fob for new Defender
Not sure if this is ever monitored by LR any more?

How long do your customers have to wait for their second key fob when picking up their new Defenders?

Jim
Post #959246 23rd Jul 2022 9:50am
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Tim in Scotland



Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3265
Better to contact them direct by PM or on one of their social media channels. Even just sending them a link to this thread by PM will get you a quicker response than just posting here. Epsom Green Tdi300 County - on 15/07 I handed on to a new keeper after 21 years in my care
2020 D240 1st Edition in Pangea Green with Acorn interior. Now with a host of accessories British Racing Green Mini E Level 3 with full dechrome. Ordered May 22 Pangea Green 90 D250 HSE with air suspension and off-road packs
Post #959281 23rd Jul 2022 3:07pm
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pjm-84



Member Since: 12 Apr 2021
Location: Hampshire
Posts: 410
United Kingdom 
Hot off the press

Quote:
We are delivering a lot of cars with only one key fob, otherwise we would be delivering half the cars we are. We can certainly give you a letter to confirm that we owe you a key, as to the time it will take, I can’t give you a forecasted date, we are in Land Rover’s hands. Our service keeps a weekly check on bulletins from Land Rover.
Post #959282 23rd Jul 2022 3:09pm
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jim4244



Member Since: 13 Apr 2014
Location: Bedfordshire
Posts: 321
England 1997 Defender 90 300 Tdi HT Arles Blue
Hmmmmmm… LRCEC don’t appear to be overly helpful in this matter

Jim
Post #960502 4th Aug 2022 11:50am
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 14614
United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
I can imagine little as frustrating as holding a "we owe you a key" letter when you've just lost your key or it has become unserviceable for some reason.

I appreciate that there are genuine supply problems but other manufacturers seem to manage without making themselves a laughing stock. What is going on at LR at the moment? Does no-one in a senior position have any clue at all?
Post #960540 4th Aug 2022 3:32pm
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jim4244



Member Since: 13 Apr 2014
Location: Bedfordshire
Posts: 321
England 1997 Defender 90 300 Tdi HT Arles Blue
I don’t think that they even bother to monitor these forums anymore Blackwolf?

A few years back they appeared to be very helpful in resolving forum members questions, concerns and problems. Now it appears that they either don’t bother looking at them or just can’t be bothered to help…

Jim
Post #960543 4th Aug 2022 3:48pm
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