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| Bluest Member Since: 23 Apr 2016 Location: Lancashire Posts: 3995   
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I know a lot of Defenders, including mine, are insured with Markerstudy through the various brokers. I just wondered what others experience of claiming off them was like.
My Dad has his car pinched (not a Landy) and then it was found a few days later by the cops. It was burnt out, so very straightforward on the face of it. Full story here: https://www.defender2.net/forum/post927751.html#927751 The car was insured with Markerstudy via Halifax Bank insurance. It's over a month since the car was recovered and my Dad has yet to have even an offer let alone a payout. He has been in a constant cycle of ping pong between Markerstudy and their external loss adjuster. Both organisations have practically impenetrable phone lines and customer contact systems almost designed to prevent you speaking to anyone. He has today finally had a communication to say they are writing the car off, this was after he threatened to go to the ombudsman. Still no offer though. He has had to borrow money to buy a replacement vehicle in the meantime. Anyway, just a cautionary tale as so many Landys are insured with the same firm. 2007 110 TDCi Station Wagon XS |
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30th Nov 2021 8:29pm |
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| DAZ110 Member Since: 06 Dec 2007 Location: East Sussex Posts: 2003 
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Rejected them myself as insurers in the past because on what other persons had said about them when it came to a claim.
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30th Nov 2021 8:38pm |
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| Intercept Member Since: 27 Feb 2017 Location: Suffolk Posts: 587 
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Isn't Markerstudy one of the main insurers used by A-Plan for Defenders?
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1st Dec 2021 1:01pm |
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| Bluest Member Since: 23 Apr 2016 Location: Lancashire Posts: 3995
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I think so. 2007 110 TDCi Station Wagon XS
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1st Dec 2021 1:42pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11240 
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I insure through A Plan but specifically requested that Markerstudy not be used. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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1st Dec 2021 4:42pm |
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| Leamreject Member Since: 19 Dec 2020 Location: Middle Earth - Leamington Spa Posts: 954  
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I have had nothing but problems dealing with markerstudy on two recent occasions.
 Ride like you stole it!!
If I’m not on a bike it’s because only a 4x4 will do… 2011 2.4 Puma 90 HT |
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1st Dec 2021 4:43pm |
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| Enid_Puceflange Member Since: 25 Oct 2014 Location: edinburgh Posts: 1168  
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Oh effing tremendous
I’ve just taken a policy out with A Plan and it’s underwriter is Markerstudy 🤦♂️ My confidence has been writing cheques that my abilities can't cash for years. |
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11th Apr 2022 5:38pm |
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| Leamreject Member Since: 19 Dec 2020 Location: Middle Earth - Leamington Spa Posts: 954
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You have 14 days to cancel Ride like you stole it!!
If I’m not on a bike it’s because only a 4x4 will do… 2011 2.4 Puma 90 HT |
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11th Apr 2022 5:46pm |
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| Bluest Member Since: 23 Apr 2016 Location: Lancashire Posts: 3995
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I raised my concerns over Markerstudy with A Plan. They convinced me to stick with them as in the event of a claim A Plan would deal with them on my behalf which should result in better service than folk who have had to deal with Markerstudy direct. I don’t know if that would prove to be true, but the chap sounded convincing
 2007 110 TDCi Station Wagon XS |
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11th Apr 2022 6:39pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 16855 
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I can honestly say that I have never read anything even remotely good about Markerstudy.
It may of course be that the majority of their customers are totally happy and just don't write anything, and it is only the small minority of disgruntled customers who are very vocal, but I suspect this is not the case. It is, sadly, getting harder and harder to avoid them since they seem to be buying up the competition with great success, probably using the monies that they have avoided paying out in claims for the purpose. |
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11th Apr 2022 6:43pm |
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