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Chris_h



Member Since: 06 Dec 2020
Location: England
Posts: 18

Profiles Gone
Anyone else had the issue that their profiles have gone. We had two previously setup for me and my wife to change with each set of keys. Went to the car today and it now has no profiles.
Post #885093 12th Feb 2021 8:34pm
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Digger2000



Member Since: 19 Sep 2020
Location: Newcastle
Posts: 590

United Kingdom 2006 Defender 90 Other HT Tonga Green
Probably just an software update glitch. Leave it a few days see if they come back
Post #885095 12th Feb 2021 8:37pm
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Gareth



Member Since: 12 Dec 2011
Location: Bramhall
Posts: 1038

England 2003 Defender 90 Td5 CSW Oslo Blue
Yes I noticed that too, we had his n hers setup. 2021 Defender 110 X-Dynamic HSE D300 MHEV
1966 S2a 109 aka Betsy
1968 S2a 88 aka Bob
2014 Jaaaag F Type 3.0 Supercharged.
Post #885111 12th Feb 2021 9:06pm
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Chris_h



Member Since: 06 Dec 2020
Location: England
Posts: 18

Did they come back or did you have to type them all in and do settings again?
Post #885181 13th Feb 2021 8:52am
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DSL



Member Since: 20 Aug 2007
Location: Wandering the wasteland.
Posts: 837

United Kingdom 
Gareth wrote:
Yes I noticed that too, we had his n hers setup.


Shhhhhhh, don’t give MrsDSL ideas! Shocked Shocked
Post #885183 13th Feb 2021 8:58am
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Gareth



Member Since: 12 Dec 2011
Location: Bramhall
Posts: 1038

England 2003 Defender 90 Td5 CSW Oslo Blue
I haven’t bothered to put them back in. We have very similar tastes and settings so I will leave it as it is I think. 2021 Defender 110 X-Dynamic HSE D300 MHEV
1966 S2a 109 aka Betsy
1968 S2a 88 aka Bob
2014 Jaaaag F Type 3.0 Supercharged.
Post #885230 13th Feb 2021 11:56am
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rutiger



Member Since: 30 Dec 2020
Location: wa
Posts: 32

United States 
my software updated a week or so back and all my radio favs got deleted. my profile was ok though.
Post #885292 13th Feb 2021 3:38pm
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Provoc



Member Since: 01 Mar 2021
Location: Byron Bay
Posts: 2

Australia 
It’s happened to me 4 times in the last month. My guess is that it’s related to when I use the app on my phone but that’s just a guess. I’m getting rather annoyed by it though, especially loosing Spotify.
Post #890412 10th Mar 2021 11:07am
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Gareth



Member Since: 12 Dec 2011
Location: Bramhall
Posts: 1038

England 2003 Defender 90 Td5 CSW Oslo Blue
I did set mine up again and it’s been fine ever since. 2021 Defender 110 X-Dynamic HSE D300 MHEV
1966 S2a 109 aka Betsy
1968 S2a 88 aka Bob
2014 Jaaaag F Type 3.0 Supercharged.
Post #890421 10th Mar 2021 11:30am
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Tim in Scotland



Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3748

 
Check your software update number - 2.09 was released yesterday, that might have caused profile losses Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!
Post #890432 10th Mar 2021 11:54am
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Chris_h



Member Since: 06 Dec 2020
Location: England
Posts: 18

Yes so annoying, it’s lost the profiles again on monday when it did an update.

It wouldn’t be so bad if you could just sign into the incontrol account and it remembers it all, but no you have to type both the names in and both logins/passwords, associate keys and phones again etc.
Post #890435 10th Mar 2021 12:10pm
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Gareth



Member Since: 12 Dec 2011
Location: Bramhall
Posts: 1038

England 2003 Defender 90 Td5 CSW Oslo Blue
I’ve just been sat outside in the car trying to work out these profiles. Something doesn’t seem right.

From the on screen info as you setup profiles, it appears that you can setup the car to recognise who is using it, by the phone pairing.

However, it seems to only be able to recognise who has just got in the car by either the key they used to unlock it, or which icon they pressed on the pivi pro. The phone recognition seems to not work.

Anyone else tried this?

It’s now decided to update itself, so I’ll let you know if it forgets all the profiles again!! 😂 2021 Defender 110 X-Dynamic HSE D300 MHEV
1966 S2a 109 aka Betsy
1968 S2a 88 aka Bob
2014 Jaaaag F Type 3.0 Supercharged.
Post #890483 10th Mar 2021 3:39pm
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karthikashok



Member Since: 02 Oct 2021
Location: Singapore
Posts: 19

Singapore 
Release notes for profile gone issue
If you read the release notes it says that the profiles are disabled and the issue will be resolved witht he subsequent update which is due in a few weeks. I got the same issue, and I was unable to create a profile and my profiles were also deleted. This was with 2.1.0e. So just have to sit tight I guess.
Post #926078 17th Oct 2021 2:46pm
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karthikashok



Member Since: 02 Oct 2021
Location: Singapore
Posts: 19

Singapore 
Profiles not enabled after 2.1.0
I am still unable to create my profile after the software updates to 2.1.0. The release notes suggests we create our profiles but it doesn’t work. I tried a restart, turned on wi-fi the usual stuff. Let me see if it turns itself back on like so many things else have to wait for the next update.
Post #928431 4th Nov 2021 2:19am
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