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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 9810

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey
Blackcircles Customer Support

Hello folks,

Does anybody have a contact number for Blackcircles Customer Support, by any chance? Apparently, the number is on the confirmation email that you're supposed to receive when you place an order but it never arrived for one that I placed last week. When the tyres were delivered they were the wrong size and so I'm trying to get a refund! Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

Post #921582 15th Sep 2021 11:33am
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Ianh



Member Since: 17 Sep 2018
Location: Essex
Posts: 461

United Kingdom 

Is it not this one https://www.blackcircles.com/terms-use

Who We Are

We are Blackcircles.com Limited, a company incorporated under the Companies Acts with company number SC224310 ("BlackCircles.com").

Our registered office and principle place of business is at 1 Tanfield, Edinburgh, EH3 5DA. Our telephone number is +44 (0)1721 725 760 and our fax number is +44 (0) 1721 729 257.

Post #921587 15th Sep 2021 12:22pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 9810

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey

Thanks for that. I hadn't seen that page and thought you'd solved it for me. However, when I dial the number it's reported as invalid! Anybody would think they don't want to be contacted Rolling Eyes

If anybody has placed a recent order and has a confirmation email with a phone number on I'd be ever so grateful. Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

Post #921588 15th Sep 2021 1:15pm
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scotty38



Member Since: 21 May 2011
Location: Lincolnshire
Posts: 533

England 2011 Defender 110 Puma 2.4 XS CSW Orkney Grey

Did you check your spam folder just in case it's sat in there?

Post #921594 15th Sep 2021 1:49pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 9810

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey

Yeah, it isn't. Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

Post #921596 15th Sep 2021 1:52pm
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 2038

Scotland 

From their website

If you have a customer service issue please send an email to info@blackcircles.com

Also here if you have Twitter

https://twitter.com/Blackcircles_CS/status/1421141313018384386 21MY Defender 90 D200 S, Tasman Blue, Fuji White roof.

Post #921608 15th Sep 2021 3:27pm
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miker



Member Since: 13 Sep 2015
Location: Surrey
Posts: 1643

United Kingdom 1999 Defender 110 Td5 CSW Rioja Red

From 2015 so not exactly recent, but I have
01721 725 070 in an old confirmation

Post #921610 15th Sep 2021 3:38pm
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driver9



Member Since: 15 Oct 2012
Location: Suffolk
Posts: 102

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey

Phone number in an advert in the current issue of Boundless magazine is 01721 725050.

Post #921617 15th Sep 2021 5:28pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 9810

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey

J77 wrote:
From their website

If you have a customer service issue please send an email to info@blackcircles.com

Thanks but I've tried that with no response as yet, hence trying to track down a phone number. Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

Post #921661 15th Sep 2021 9:44pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 9810

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey

miker wrote:
From 2015 so not exactly recent, but I have
01721 725 070 in an old confirmation


driver9 wrote:
Phone number in an advert in the current issue of Boundless magazine is 01721 725050.

Many thanks, chaps. I'll give those numbers a try tomorrow. Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

Post #921662 15th Sep 2021 9:45pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 9810

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey

The saga continues. Both phone numbers return recorded messages. One is somebody's voicemail and the other saying 'this line has been discontinued'. I've now resorted to signing up for Twitter (argh!) to send them a message Evil or Very Mad Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

Post #921691 16th Sep 2021 11:09am
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driver9



Member Since: 15 Oct 2012
Location: Suffolk
Posts: 102

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey

Fingers crossed you get a response via Twitter.

Post #921704 16th Sep 2021 1:11pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 9810

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey

Well that worked! I've now had an email confirming that my refund has been processed and offered a £20 gift card for my inconvenience, which is nice. Their Twitter feed was filled with similar messages about not being able to contact them and if they've all been dealt with in the same way then it must be costing them a small fortune in gift cards. Money that they could have saved by answering their phone Rolling Eyes

Thanks for everybody's assistance, folks Thumbs Up Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

Post #921705 16th Sep 2021 1:14pm
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Bluest



Member Since: 23 Apr 2016
Location: Lancashire
Posts: 3252

United Kingdom 2007 Defender 110 Puma 2.4 XS CSW Java Black

I had an incorrect order delivered from the website My Tyres. 2 of the 4 tyres I ordered were the wrong size. Considering they are based in Germany they sorted it really quickly. I had the replacements within a couple of days and a courier took the wrong ones away. 2007 110 TDCi Station Wagon XS

Post #921716 16th Sep 2021 2:48pm
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 9810

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey

I ended up buying the tyres that I wanted directly from the Blackcircles fitting agent, for £20 less! Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

Post #921717 16th Sep 2021 2:54pm
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