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Trendkill110



Member Since: 04 Sep 2021
Location: Yorkshire
Posts: 69

United Kingdom 2008 Defender 110 Puma 2.4 XS DCPU Barolo Black
Anyone dealt with the company DEFENDER UPGRADES ???
As per the subject - Good or Bad feedback / reviews?

Cheers 👍🏻
Post #920458 7th Sep 2021 8:32pm
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JOW240725



Member Since: 04 May 2015
Location: Suffolk
Posts: 7485

United Kingdom 2012 Defender 110 Puma 2.2 XS CSW Orkney Grey
I did in their early days and they were fantastic, got great service from Gareth.

I have since heard a couple tales of poor communication, but we have been through a pandemic so might be expected. James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html
MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641
MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557
Instagram @suffolk_rovers
Post #920462 7th Sep 2021 8:36pm
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Pacha



Member Since: 23 Feb 2020
Location: North Yorkshire
Posts: 725

United Kingdom 2008 Defender 90 Puma 2.4 HT Stornoway Grey
Not had any issues with the couple of purchases I have made. Rgds.

Chris
Post #920474 7th Sep 2021 9:03pm
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Sulisuli



Member Since: 30 Oct 2016
Location: South west
Posts: 4744

United Kingdom 2015 Defender 90 Puma 2.2 HT Corris Grey
Always had great service from Gareth Thumbs Up 2015 HT XS 90
2008 SVX 90
2000 XS TD5 90
Post #920487 7th Sep 2021 10:21pm
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HardCharger



Member Since: 03 Mar 2013
Location: Manila, SFO, Amsterdam
Posts: 582

2011 Defender 110 Puma 2.4 SW Stornoway Grey
Gareth is easy to communicate with and I've had no issues dealing with him. Even the people I've referred to him have had no issues Thumbs Up
Post #920495 8th Sep 2021 3:45am
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Tonser



Member Since: 08 May 2020
Location: Surrey
Posts: 61

United Kingdom 
Yep, always great service from Gareth Thumbs Up
Post #920501 8th Sep 2021 7:29am
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Trendkill110



Member Since: 04 Sep 2021
Location: Yorkshire
Posts: 69

United Kingdom 2008 Defender 110 Puma 2.4 XS DCPU Barolo Black
Cheers guys - I've ordered some bits 😁
Post #920610 8th Sep 2021 9:47pm
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ChrisWoods



Member Since: 29 Dec 2016
Location: Spreyton
Posts: 164

United Kingdom 2009 Defender 110 Puma 2.4 USW Aintree Green
I have made quite a considerable order with "Defender Upgrades"
When I tried to fit my spare wheel carrier there were some bolts missing. Upon contacting them to explain, I was told that the bolts were 100% in the box even though the sealed box was opened onto the dining table and there were no bolts.
Once I had been told numerous times that I had lost the bolts and that he was 100% right, he agreed to send the 4 bolts out.
When I experienced a problem with some treadplate, I have been strung along and ignored for months and once again told that I have fitted them incorrectly.
Seems like the chap is totally faultless even though the customer should always be right either way. 2009 2.4TDCi XS Utility Wagon.
Post #938116 17th Jan 2022 11:43pm
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PCM



Member Since: 25 Jan 2019
Location: North East
Posts: 761

United Kingdom 
No issues with Gareth. Seems genuine enough.
Everything bought from him turns up as promised and on time which is a rarity.
However never had any bits missing so can’t say much about aftersales. They are just a box shifter and doubt they make any bits themselves although could be wrong.
Post #938123 18th Jan 2022 1:09am
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Race.it



Member Since: 27 Aug 2019
Location: Algeciras
Posts: 634

Spain 2010 Defender 110 Puma 2.4 SW Alaska White
So I have tried in the past to order a few things, as I am not in the uk his website can not cope with that so I have to email him.

Sometimes I got an immediate reply other times was delayed (no issue there) but the first couple of times the order did not proceed.

Recently (last couple of weeks) I needed some at present out of stock parts from the dealer (switches) all the larger units could not get any, as LR had none. But Gareth assured me that he was getting some especially made for this issue, and yesterday I did receive my switches as he said.

Shipping wize was quicker than another parcel I have coming (by 3 days) but the customs charges were higher on this expedited parcel, that’s no fault of defender upgrades as I’ll never understand why one parcel has admin fee of 20 and another has admin fee of 50, but that I don’t think relevant.

Overall pleased, though due to covid there was another item I wanted to slot in on the same order but there was no stock, but that’s like lots of suppliers at present. Searching for my first Defender...and started just as Covid hit, so talk about timing.

5 months after starting the search I found it, and here is the details.
Post #938129 18th Jan 2022 8:03am
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Naks



Member Since: 27 Jan 2009
Location: Stellenbosch, ZA
Posts: 2435

South Africa 2010 Defender 90 Puma 2.4 SW Alpine White
Avoid!

https://www.defender2.net/forum/post925631.html#925631 --
2010 Defender Puma 90 + BAS remap + Alive IC + Slickshift + Ashcroft ATB rear
2015 Range Rover Sport V8 Supercharged



Defender Puma Workshop Manual: https://bit.ly/2zZ1en9
Discovery 4 Workshop Manual: https://bit.ly/2zXrtKO
Range Rover/Sport L320/L322/L494 Workshop Manual: https://bit.ly/2zc58JQ
Post #938130 18th Jan 2022 8:15am
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ChrisWoods



Member Since: 29 Dec 2016
Location: Spreyton
Posts: 164

United Kingdom 2009 Defender 110 Puma 2.4 USW Aintree Green
After months of waiting for a problem to be sorted and Defender Upgrades telling me that I'd fitted the part incorrectly, I contacted the manufacturer directly today. They actually apologised on Defender Upgrades behalf, one thing which Gareth never did.
They have resolved the issue in 4 hours.

Communication is poor and Gareth clearly thinks the sun shines out of his ass and is never wrong.
Being blatantly lied to doesn't sit well with me.

AVOID. 2009 2.4TDCi XS Utility Wagon.
Post #938370 19th Jan 2022 7:06pm
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Trendkill110



Member Since: 04 Sep 2021
Location: Yorkshire
Posts: 69

United Kingdom 2008 Defender 110 Puma 2.4 XS DCPU Barolo Black
I was sent the wrong fittings with a £150 odd double din kit.

THEY WERE THE ONLY FITTINGS SUPPLIED.

2mm too big..... Screwed them in after stripping the dash ready for the conversion. They popped through the front and looked a right s**t mess.

Fobbed off after trying to resolve and nothing ever came of it.

What a bloody waste of time and money!

If I get round to it I'll sand down, fill the holes and repaint.

Will never use them again, he seemed like a right 'ahem' plonka.
Post #938385 19th Jan 2022 8:39pm
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Magoyo



Member Since: 04 Feb 2022
Location: Buenos Aires
Posts: 34

Argentina 2009 Defender 110 Puma 2.4 HT Corris Grey
Luckily I read several of your comments before making a purchase with DEFENDER UPGRADES; I was scared by the number of bad experiences, and in my case, which is on the other side of the ocean, it would be much more risky.
Could someone recommend me where to buy the top and side vents, preferably aluminum.
They could be sent to London, which is where my daughter is. Thank you
Post #955653 15th Jun 2022 11:47pm
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