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Needledown

Member Since: 12 Oct 2020
Location: New York
Posts: 22

Windshield crack

Something hit my windshield and as a result a very big crack
Safe light arrived at my house with a brand new windshield with
Heat eliminate
Took about 2 hours to install he had to take off A pillars in each side and disconnect
Cameras.

After new windshield was installed all my noises are gone
No more crazy noise from 48mph and up
No rattle at high speeds.

One problem is auto headlights are clueless
They lost any AI of when to turn on or off.
Going to safe light today they said they have to calibrate
Let’s see what happens
I called Land Rover they said they calibrate on there own
So who knows I’ll keep you updated.

28th Aug 2021 1:16pm

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3750

You were lucky to get one so quickly as some American owners have been waiting weeks and weeks for one. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

28th Aug 2021 7:36pm

Needledown

Member Since: 12 Oct 2020
Location: New York
Posts: 22

Ok safe lite had the car for 3 hours
Hooked it up to a computer started calibration process and it failed
So now my emergency braking and steering don’t work.
Ticket still open I’ll get some kind of update Monday.

28th Aug 2021 10:14pm

RDR

Member Since: 27 Apr 2018
Location: Derbyshire
Posts: 567

Different car but Mrs RDR cracked the windscreen on her new VW ID3. auto windscreens swapped the screen but couldn’t calibrate the cameras as their system didn’t yet have a profile for the car. Received a disclaimer letter from them advising safety features may not work as intended. Had to book it into the dealers to calibrate and charge back to insurance was a bit of a fiasco but got sorted in the end. 110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV
D5 MY19 HSE - Now Sold
D4 MY16 HSE Luxury - Now Sold
D4 MY12 HSE - Gone
D3 MY06 S - Gone but not forgotten

29th Aug 2021 9:29am

Needledown

Member Since: 12 Oct 2020
Location: New York
Posts: 22

So the warning light on the dash says
Emergency braking and Emergency steering unavailable.
The dealership hasn’t seen this problem yet
So they have not fixed yet.
Safelite the windshield repair guys tried to do some camera calibration but said it failed
To go see the dealer.
And now the dealer is trying to figure it out.

A simple windshield crack turned into a mess

1st Sep 2021 8:54pm

Needledown

Member Since: 12 Oct 2020
Location: New York
Posts: 22

I am in my 3rd day in the shop
They had to reach out to Land Rover engineering
To find a solution

3rd Sep 2021 3:35pm

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

That just sounds like poor training/knowledge retention at the dealership.

3rd Sep 2021 5:09pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5024

2016 Defender 110 Puma 2.2 XS CSW Scotia Grey

It’s a reasonably simple process to calibrate, on the other landrovers enter the right mode, drive until it says calibrated, had to be a main road our minor roads didn’t work Mike

4th Sep 2021 11:08pm

Needledown

Member Since: 12 Oct 2020
Location: New York
Posts: 22

So the 3rd day Land Rover engineering came back with 5 module updates
And we are back up and running.
They claim safelite auto glass either took the camera out with power on
Or put the camera back with power on

Any disconnect needs to have zero power

Who knows but again the windshield fixed
And not sure why but all wind noises gone
They did take off pillars and put them back
Again mystery.

4th Sep 2021 11:28pm

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

Needledown wrote:
And not sure why but all wind noises gone

Copious amounts of sealer used by the installer?

I imagine the tech might be incentivised to achieve a fix first time on the installation (excluding the calibration if he doesn't have the tools/training) and so might be liberal with the sealer on the A pillar covers, especially if a few clips were damaged on removal.

5th Sep 2021 6:56am

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