 | Home > Maintenance & Modifications > ORE Wheel Carrier Install |
 
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| Angus_Beef Member Since: 30 Apr 2015 Location: Oslo Posts: 434   
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Couple of observations, though it is a bit late now...
the ORE instructions are very good. They are online and password protected. The password comes via email after you place your order, subject: ORE INSTRUCTIONS FOR WHEEL CARRIER and you must *really* have to slam that door! Might be worth adjusting; mine clicks shut firmly with just two fingers... anyway, glad you have it sorted out now. Its a great wheel carrier in my opinion. Roaming around π³π΄π¨π |
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19th Aug 2021 8:08pm |
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| Broonster Member Since: 14 Dec 2019 Location: West Lothian Posts: 23  
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I didn't get an email with that I can see. I've just checked back and have two: one an order confirmation and a second indicating the order is complete.
I can only think the stopper was at a slight angle in the first place and I've been making it gradually worse. I definitely need to get the door adjusted now though! β08 Defender 90 Hardtop |
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19th Aug 2021 8:15pm |
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| chrismack85 Member Since: 25 Feb 2020 Location: Birmingham Posts: 60  
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Chris here from ORE - how on earth did you manage that! some serious force to do that also I can see its set wrong which will cause it to buckle without the bracket that's missing! are you the chap I called this week and sent one out FOC because you lost it!?
Firstly pls email me your mob no so I can help you fix this issue! happy to call you now - chris@ore4x4.co.uk The instructions are at last check are 13 pages long including trouble shooting section for adjustment so we email them to you You are correct there's is a stainless steel bracket missing which is clearly shown in photos on page 4 or 5 and the instructions say please make sure this is fitted! drop me your number so I can help you set this up correctly and sent the missing bracket Just for info of the audience looking at this post. there was originally a web in between those 2 brackets as part of the design. we found that the tight space on the underside was causing some issues for the coating to get in there so we remove the web in the design and supply a bolt in stainless section (prob stronger than it was) that bolt between those 2 points. this way we achieve proper coating all the way around the head. Last edited by chrismack85 on 19th Aug 2021 9:15pm. Edited 1 time in total |
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19th Aug 2021 8:25pm |
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| Sulisuli Member Since: 30 Oct 2016 Location: South west Posts: 4789 
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 Thatβs what you call first class customer service.
I have one of these wheel carriers and itβs excellent. Very well made and made in the UK too. Iβm sure Chris will sort you out, look forward to seeing a few pictures when you have got it sorted. 2015 HT XS 90 2008 SVX 90 2000 XS TD5 90 |
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19th Aug 2021 8:31pm |
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| Broonster Member Since: 14 Dec 2019 Location: West Lothian Posts: 23
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Thanks Chris, I'll drop you an email now.
Like I said, that's not a dig - it's my fault and I'm annoyed at myself for not contacting you guys and asking what the 'spare' bracket was for. It wasn't me you spoke to previously, no. But hopefully chat tomorrow! Thanks again. β08 Defender 90 Hardtop |
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19th Aug 2021 8:35pm |
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| chrismack85 Member Since: 25 Feb 2020 Location: Birmingham Posts: 60
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please email or DM me your full name and contact no - ill give you a call now |
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19th Aug 2021 8:36pm |
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| Broonster Member Since: 14 Dec 2019 Location: West Lothian Posts: 23
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Have sent you an email, Chris
β08 Defender 90 Hardtop |
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19th Aug 2021 8:44pm |
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| mr0nslaught Member Since: 19 Aug 2021 Location: Merseyside Posts: 1
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I've got a ORE spare wheel carrier on my 90, and its truly one of the well designed products on the market. The coating is holding up much better than any other powder coated accessories I have (none of which are from ORE) and the instructions we're clear as day and sent immediately after purchase via email with a link and password to download them from the website, which is also fantastic.
Kudos to Chris and the ORE team for being so pro-active in finding this thread and responding to it personally to get the issue resolved. I look forward to treating my defender to more ORE products in the future. |
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19th Aug 2021 8:45pm |
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| chrismack85 Member Since: 25 Feb 2020 Location: Birmingham Posts: 60
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Just for clarity - we changed the design to allow better / even coating in the underside of that bracket its not an upgrade of any kind... We test our products to destruction. There's a video on our social media lifting the back of a 110 up but the carrier with a forklift! the earlier versions had a tight space and we noticed the coating wasn't going on evenly in that space. We've actually come up with a newer bracket design since this... We don't mention the small tweaks we make its just part of our continuous improvement.
Ive just personally spoken to Niel on the phone and will be calling him tomorrow to resolve over a longer chat during normal hours rather than late evening (these things worry me hence calling him at 8.50pm) in summary for the benefit of the audience:- -Our server emailed instructions as soon as payment confirmed (Luke my web developer just confirmed this) - The carrier was installed without all the correct components hence bending the bracket -Niel agrees it was a mistake -We will bend over backwards to help out - its what we do Thanks for all the positive comments and support guys and the few that alerted me to this post Chris  |
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19th Aug 2021 8:46pm |
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| chrismack85 Member Since: 25 Feb 2020 Location: Birmingham Posts: 60
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we've got about 10x new products launching at the LRO show - me and the guys havent had much sleep over the last few months  |
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19th Aug 2021 9:33pm |
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| Puddings 3112 Member Since: 05 Dec 2020 Location: Down South Posts: 44 |
Another vote for the incredible service from Chris and the team at ORE - I managed to lose the rubber bung door stop and he sorted it out for me - so much easier than dealing with several other companies I have had to have support from.
My mechanic says that the wheel carrier and steering guard are the best he has seen in all the years he has been working on Landrovers and is using my truck to show his other customers how good the stuff is. Fingers crossed that the winch bumper is one of the 10+ new products Chris! |
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19th Aug 2021 10:05pm |
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| chrismack85 Member Since: 25 Feb 2020 Location: Birmingham Posts: 60
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 Which version will you want though? πππ
Thanks for the support |
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19th Aug 2021 10:30pm |
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