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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 9737

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
National Winners JLR 2020 Retailer Awards

Where does your local dealer figure?


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Daksh Gupta (@MarshallMotorGp) Tweeted:
Incredibly #proud of our @MarshallGroup @MMGLandRover @MarshallJaguar teams. We are the number 1 Group for @JaguarUK and 3 for @LandRover_UK congrats also to our teams at Cambridge for being the most improved in the UK and our Oxford and Ipswich for best in region. https://t.co/SISm71reQ7 https://twitter.com/MarshallMotorGp/status...53345?s=20

Post #884456 10th Feb 2021 4:37pm
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markb110



Member Since: 22 May 2010
Location: Guildford
Posts: 1302

England 2002 Defender 90 Td5 HT Epsom Green

Uuuuummmmm, not on that list.. Rolling Eyes

Do you have a list of the bottom ten.. Whistle

Post #884458 10th Feb 2021 4:45pm
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discomog



Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2209

United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Santorini Black

It would be nice to know on what criteria they use in making their decision. When I read "Retailer of the Year" I think about their sales performance against target. Question Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

Post #884467 10th Feb 2021 5:05pm
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 9737

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

LOL ~I thought having a "Most Improved" award was bad enough.

Post #884468 10th Feb 2021 5:06pm
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jim4244



Member Since: 13 Apr 2014
Location: Bedfordshire
Posts: 127

England 

Guy Salmon not to be seen.....?

Jim

Post #884522 10th Feb 2021 7:07pm
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SN



Member Since: 30 Jun 2007
Location: SK6
Posts: 572

Sytner is Guy Salmon Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)

Post #884540 10th Feb 2021 7:42pm
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Sulisuli



Member Since: 30 Oct 2016
Location: South west
Posts: 4597

United Kingdom 2015 Defender 90 Puma 2.2 HT Corris Grey

My local dealer is Roger Youngs Thumbs Up Thumbs Up Thumbs Up
Their service is amazing, can’t speak highly enough of them. They deserve the recognition and awards. Being a sewage diver at least I know how deep the 💩 will be at work today.
2015 HT XS 90
2008 SVX 90
2000 XS TD5 90

Post #884553 10th Feb 2021 8:18pm
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swt



Member Since: 24 Aug 2018
Location: Cumbria
Posts: 35

United Kingdom 2008 Defender 110 Puma 2.4 XS CSW Stornoway Grey

Not surprised to see Lakeland in top spot for customer service. Well deserved. I've had some pretty desperate experiences with dealerships all over the place, and with different makes, and this is one of the few I would go back to voluntarily.

Post #884589 10th Feb 2021 10:48pm
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90 Dreamer



Member Since: 13 Jul 2019
Location: Oop North
Posts: 1440

United Kingdom 2016 Defender 90 Puma 2.2 HT Corris Grey

is there a link to the actual dealer listings to see how they all fared or just this "stars" one??

Post #884770 11th Feb 2021 6:04pm
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 9737

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

discomog wrote:
It would be nice to know on what criteria they use in making their decision. When I read "Retailer of the Year" I think about their sales performance against target. Question

"The dealerships are rated based on a balance scorecard of customer satisfaction and sales performance."

https://cardealermagazine.co.uk/publish/pu...ear/216705

Post #884773 11th Feb 2021 6:17pm
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