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kendonagasaki



Member Since: 18 Jul 2020
Location: Scotland
Posts: 3

Flatdog rear Cargo Cage fitting instruction

Recently received a pair of Flatdog cargo cage sides to mount in the rear of my 110 Utility to provide storage above the rear arches. Arrived with all fittings except instructions. The guys at Flatdog are clearly mega busy and I can’t get through to them. Anyone on here fitted / have a copy of the instructions they could email me? Don’t want to start drilling before I’ve read them!! 😬👍🏻👍🏻

Post #844531 18th Jul 2020 1:12pm
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mattc



Member Since: 10 Apr 2019
Location: Cheshire
Posts: 48

United Kingdom 2005 Defender 90 2.5 TD HT Java Black

I received my set six weeks ago (and am still waiting for the shelf to arrive). The lady I spoke to at Flatdog was lovely, but they're absolutely rubbish at responding to customers. Even my email complaint went unacknowledged.

Regarding fitting them, I was similarly confused and had some missing screws. As I understand it, you attach the panels to the end nearest the bulkhead and fix the other ends to the section around the door. Mine are going to need some cutting, because my lock mechanism is in the way. The other bolts go through the base of the side panels and need to be bolted in place from under your tub.

Post #844561 18th Jul 2020 5:30pm
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kendonagasaki



Member Since: 18 Jul 2020
Location: Scotland
Posts: 3

Thanks for that, at least it’s not just me they were ignoring. I’ll count all the component parts out to make sure they seem to be there and just give it a bash!! 👍🏻👍🏻

Post #844562 18th Jul 2020 5:45pm
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bear100



Member Since: 22 Mar 2010
Location: South Wales
Posts: 1466

Wales 2010 Defender 110 Puma 2.4 USW Santorini Black

Ignoring me as well, ordered rear ladder and rear window guard 6 weeks ago, sent several emails and phoned many times, finally got through and was told the parts are being made it will be next week, next week here and still nothing!

With the sides I didn’t have instructions either, I had the shelves at the same time, so, put the shelves in place then centralised the cages to suit. 2016 Range Rover Autobiography 4.4 TDV8
2010 110 XS Utility 2.4TDCI
2010 Range Rover Sport TDV8 (gone)
2007 Discovery HSE TDV6 (gone)
1993 110 csw 200 tdi (gone)
1994 90 HT 300 tdi (gone)
1994 discovery 300tdi
90 hybrid 3.5 v8 (gone)
Range rover bobtail 3.5 v8 (gone)

Post #844623 18th Jul 2020 10:15pm
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Pacha



Member Since: 23 Feb 2020
Location: North Yorkshire
Posts: 189

United Kingdom 2008 Defender 90 Puma 2.4 HT Stornoway Grey

Same here - no response to e-mails, online contact form and phone not answered. I will spend my money elsewhere. Rgds.

Chris

Post #844626 18th Jul 2020 10:21pm
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kendonagasaki



Member Since: 18 Jul 2020
Location: Scotland
Posts: 3

Cheers for all that. Shame, as it appears their kit is good quality and I was looking to order again. 🙄

Post #844628 18th Jul 2020 10:32pm
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Pacha



Member Since: 23 Feb 2020
Location: North Yorkshire
Posts: 189

United Kingdom 2008 Defender 90 Puma 2.4 HT Stornoway Grey

Likewise, but there are many companies pretty much operating as normal during the current situation.

I am reasonably tolerant, but this is just poor service. Rgds.

Chris

Post #844629 18th Jul 2020 10:37pm
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SteveG



Member Since: 29 Nov 2011
Location: Cambridge
Posts: 438

2005 Defender 90 Td5 CSW Epsom Green

Not used them before, but I ordered some parts on Tuesday, no Comms since not even an order confirmation email, so I’ve only received the payment confirmation from PayPal so far. 🙄

I’m in no immediate rush, so happy not to bother them and give them time to fulfill order, but they are missing some basic e-commerce communications processes that would probably save them a lot of time answering the phone/email/messages and give them more time to do other things.

Post #847407 1st Aug 2020 8:08am
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bear100



Member Since: 22 Mar 2010
Location: South Wales
Posts: 1466

Wales 2010 Defender 110 Puma 2.4 USW Santorini Black

I ordered a rear ladder and rear window guard at the beginning of June, phoned and emailed not less than 20 times, had a reply saying next week at the end of June. The ladder has turned up yesterday but no sign of the guard still.

I know they are busy with less staff but basic communication is all that’s needed. 2016 Range Rover Autobiography 4.4 TDV8
2010 110 XS Utility 2.4TDCI
2010 Range Rover Sport TDV8 (gone)
2007 Discovery HSE TDV6 (gone)
1993 110 csw 200 tdi (gone)
1994 90 HT 300 tdi (gone)
1994 discovery 300tdi
90 hybrid 3.5 v8 (gone)
Range rover bobtail 3.5 v8 (gone)

Post #847410 1st Aug 2020 8:26am
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Co1



Member Since: 19 Aug 2018
Location: North Yorkshire
Posts: 1312

United Kingdom 2013 Defender 90 Puma 2.2 HT Loire Blue

I really don’t get it. How much business must be going begging because of poor customer service? I can only think they are that busy with traditional channels that they don’t need the e-commerce, but what an opportunity they are missing. I’ve dealt with several landy companies recently and just getting a reply was tough from most.

Credit where it’s due though, Masai have been great, Trek Overland are really quick to communicate as well, and Luke from LOF is spot on. Instagram @richmond_custom

Post #847412 1st Aug 2020 8:27am
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mattc



Member Since: 10 Apr 2019
Location: Cheshire
Posts: 48

United Kingdom 2005 Defender 90 2.5 TD HT Java Black

I spent just under £600. It took me numerous calls and emails, most of which were ignored, before getting a response. Then, when the items were due for delivery they didn't arrive because the warehouse forgot to despatch them, so I had to call back again. Everything arrived just under two months after it was ordered.

Post #847417 1st Aug 2020 11:10am
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Pacha



Member Since: 23 Feb 2020
Location: North Yorkshire
Posts: 189

United Kingdom 2008 Defender 90 Puma 2.4 HT Stornoway Grey

Co1 wrote:
I really don’t get it. How much business must be going begging because of poor customer service? I can only think they are that busy with traditional channels that they don’t need the e-commerce, but what an opportunity they are missing. I’ve dealt with several landy companies recently and just getting a reply was tough from most.

Credit where it’s due though, Masai have been great, Trek Overland are really quick to communicate as well, and Luke from LOF is spot on.


I agree - I simply do not understand why (potential) customers are not afforded some respect and courtesy?. Rgds.

Chris

Post #847418 1st Aug 2020 11:14am
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Bluest



Member Since: 23 Apr 2016
Location: Lancashire
Posts: 2465

United Kingdom 2007 Defender 110 Puma 2.4 XS CSW Java Black

Flatdog have been like this for years. They are nice folks, good prices with some good products but don’t expect any form of communication. At least they have changed their website to show prices including VAT, that is a real pet hate of mine. 2007 110 TDCi Station Wagon XS

Post #847424 1st Aug 2020 11:44am
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northernerindevon



Member Since: 28 Feb 2018
Location: Bristol
Posts: 22

United Kingdom 1986 Defender 90 300 Tdi HT Nato Green

Another case of terrible communication here;

simple enquiry about the Red Bison Heated Windscreen wiring kit with the genuine type switch that I had already bought (case of "we've got your money, easy to ignore you"??)

Lots of email enquiries submitted; finally got a reply but still suspect I was being fobbed off...

(Just out of interest; I was enquiring as to whether the switch should 'latch' positively as mine doesn't - its not fitted yet - and whether the underside was damaged. Was told that Red Bison modify them to allow variable length on times. True? or fobbed off?)

Post #847528 2nd Aug 2020 1:34am
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