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Timbo66



Member Since: 14 Oct 2018
Location: Leicester
Posts: 32

United Kingdom 2008 Defender 90 Puma 2.4 CSW Java Black
Customer Service from A-Plan

I have just taken out a policy with A-Plan and what great service I received from Chris. Someone who actually sounded pleased that I wanted a quote rather than other well known insurers who just didn't seem bothered.
Very efficient, a good price and as long it stays that way I'll be a customer for life.

Thanks Chris.

Tim.

Post #769220 19th Apr 2019 4:33pm
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nitram17



Member Since: 09 Jun 2014
Location: newcastle
Posts: 1474

Double post Embarassed Embarassed Embarassed Embarassed

Last edited by nitram17 on 19th Apr 2019 8:22pm. Edited 1 time in total

Post #769257 19th Apr 2019 8:21pm
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nitram17



Member Since: 09 Jun 2014
Location: newcastle
Posts: 1474

Nice you got good service ........I hope you never need them but i judge the quality of an insurace company when they have pay you money!

Post #769258 19th Apr 2019 8:21pm
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Timbo66



Member Since: 14 Oct 2018
Location: Leicester
Posts: 32

United Kingdom 2008 Defender 90 Puma 2.4 CSW Java Black

On the basis that they are ultimately only a broker I only ever worry about who the insurer is. They are the people who pay you out.

Post #769309 20th Apr 2019 7:36am
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nitram17



Member Since: 09 Jun 2014
Location: newcastle
Posts: 1474

You hit the nail on the head fella!They are a middle man ...are they choosing the insurer on price (the money they make )or quality of service ........ as i said i personally i put more credence in reports of goood service at the claim end thats all ...such as my wife reversed my truck into a smurf ...the smurf was fine and A plan sorted out the problems i had with the insurers in a jiffy!

Post #769318 20th Apr 2019 9:04am
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