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KGH



Member Since: 01 Feb 2015
Location: Florida Keys
Posts: 61

United States 2013 Defender 110 Puma 2.2 HT Keswick Green
I also have Warranty Woes

Hello all. I am an American working in Germany. Saw this as a chance to get a nice Defender. We bought a Land Rover Certified Defender 110 SW, 2013 Model accoriding to TOPIX. It had 37,000 kilometers when we bought in earlier this year.

As a Certified car, the selling dealer provided us with paperwork from "Real Garant", a division of Zurich insurance.

CAVEAT EMPTOR: JLR Warranties in Germany on Certified Pre-Owned vehicles are not JLR!

We had some issues recently, some of you may recognize:
Loud and jarring clunk from gearbox when changing gears. (Likely Intermediate Shaft spline failure)
Gearbox chatter at idle (Clutch Springs are likely broken)
Leak from motor coolant overflow reservoir (Either tank seam or cap is defective)
The J-clips holding doen the back floor have broken, allowing screws for the floor to become loose (C'mon! Just replace the chaep clips!!)
The door glass bangs loudly when driver's door (LHD) is closed. (An adjustment is needed)
Paint flaking off the lower grille vents (it is an aircon grill)
Headlamp retainers rusty and flaking
Inside rear view mirror will not hold position.
And a few other things.

Again, this is a "Jaguar Land Rover Approved" car, 136 point preinspection, etc etc.

I took the car to the local dealer, as the selling dealer in 200 kilometers away. The local dealer's service advisor said I would need permission from the selling dealer, which I obtained via email, with all parties on the email.

What we did not know is that here in Germany, it appears that the selling dealer is responsible for the warranty, and other dealers cannot work on the car under warranty. This is, to use a phrase, foreign to me. In the US, LRNA covers you at any LR dealer. Buy it in Oregon and get it fixed in Kansas. Or Alaska. Or Hawaii.

The local dealer service rep called me this week to tell me nothing was covered under warranty, that the clutch was probably bad, and it would be 1,600 Euro to fix. Any discussion of possiblly faulty clutch springs I brought up was met with "the clutch is worn out, not covered". And that none of my concerns were covered under warranty or by JLR.

I called the warranty company, they looked up my warranty number, and stated work must be done at selling dealer. Even though the warranty paperwork states that the selling dealer can allow other dealers to do work under the warranty (that is using a translation app, the Warranty is in German.

I have read the forums. I have seen that the fastensers on the driveshaft flange out of the gearbox look shiny and newer than the rest of the undercarriage (it has been opened up before, obviously).

I am very frustrated. We are in the process of kitting the vehicle with roof rack and tent, Hesch or similar cabinetry, and all other manner of gear for extended travel. The reason I bought this specific Defender was that it was a low mile car, local to the selling dealer, and HAD A WARRANTY. Now I find out that the Warranty is basically worthless for wishing to use the Defender as anything other than daily transportation.

Hopefully I can locate a JLR Customer Care rep for Germany who speaks English and can advocate for me, not deliver platitudes and evasions. SSM71952 and other SSMs/Tech Bulletins were not difficult for me to locate, how hard can it be for an authorized JLR dealer??? 2013 110 - Keswick Green
1995 ExRAF 110 Utility
1986 127 HCPU
1985 110 PU
2012 Disco4

Post #539132 10th Jun 2016 3:05pm
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KGH



Member Since: 01 Feb 2015
Location: Florida Keys
Posts: 61

United States 2013 Defender 110 Puma 2.2 HT Keswick Green

Nothing? 2013 110 - Keswick Green
1995 ExRAF 110 Utility
1986 127 HCPU
1985 110 PU
2012 Disco4

Post #539869 13th Jun 2016 4:45pm
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Wild Card 90



Member Since: 03 Dec 2014
Location: Gerlingen
Posts: 936

England 2012 Defender 90 Puma 2.2 SW Indus Silver

Just spotted this. Sorry to hear of your problems, and lack of a helpful dealer. What month was it first registered in 2013? Is it still within the JLR three year warranty period? 1998 Tdi 90 SW,
2008 Td4 90 SW,
2012 2.2 90 SW,
2" raised Trailmaster/Terrafirma
Heavy Track Raids, 255 MTīs,
Recaro CSīs, anorak, wellingtons

Post #539876 13th Jun 2016 4:55pm
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KGH



Member Since: 01 Feb 2015
Location: Florida Keys
Posts: 61

United States 2013 Defender 110 Puma 2.2 HT Keswick Green

Bought "certified", originally sold in late 2012. So no luck there. Surprised the certified warranty is worthles... 2013 110 - Keswick Green
1995 ExRAF 110 Utility
1986 127 HCPU
1985 110 PU
2012 Disco4

Post #539940 13th Jun 2016 9:33pm
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KGH



Member Since: 01 Feb 2015
Location: Florida Keys
Posts: 61

United States 2013 Defender 110 Puma 2.2 HT Keswick Green

Glad to see the UK CR lads are enjoying well deserved time off.

Sarcasm.

Can you people at least point me towards the German contact? 2013 110 - Keswick Green
1995 ExRAF 110 Utility
1986 127 HCPU
1985 110 PU
2012 Disco4

Post #541363 18th Jun 2016 10:13pm
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Jukathy



Member Since: 25 Jan 2015
Location: Berlin
Posts: 170

2012 Defender 110 Puma 2.2 SW Keswick Green

No positive answers here. Well, seems to be not only Germany where service is that bad. Is it the whole EU? Confused

Unfortunately, original JLR warranty covers almost any issue whereas those (3rd party) warranty insurances are a pain in the a...

Too many exclusions e.g. wear. Warranty insurances are not worth your while. In Germany at least.

I'd have ckecked the cooler and a few other pts with JLR as the original rust warranty ends 6 or 7 years after the first registration. Good luck...

Post #542556 22nd Jun 2016 9:19pm
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mick



Member Since: 08 Feb 2010
Location: Yorkshire
Posts: 2033

England 2010 Defender 130 Puma 2.4 HCPU Rimini Red

Is it a Land Rover extended warranty if so there pretty good things like the clutch but paint work and door problems forget it

Post #542576 22nd Jun 2016 10:04pm
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KGH



Member Since: 01 Feb 2015
Location: Florida Keys
Posts: 61

United States 2013 Defender 110 Puma 2.2 HT Keswick Green

Mick,

JLR extended warranties offered in Germany are NOT backed by JLR in Germany. I really wish I had known this detail before purchase, would have influenced my Defender selection.

Local dealer, Avalon JLR in Stuttgart, looked over car: yes your concerns are all valid. No, warranty will not cover. Billed me 400Euro for looking. With the printed list I had given them!!!

And left expansion tank cap loose. Sloppy.

So what I did:
Tightened door check strap - no more clunking
Replaced expansion tank and cap
Replaced broken floor J-clips

To do:
Will pull driver's door card, adjust window guide.
Source and fit headlamp retainers.
Paint lower AC grill vents with rattle can.

For drivetrain, since JLR CR has not responded, I have ordered the Ashcroft MT-82 kit, an AP clutch and related bits, and will have an indy do the work.

Wife is back in States for a visit, and driving the Disco4. She says she forgot how nice it is, lol. 2013 110 - Keswick Green
1995 ExRAF 110 Utility
1986 127 HCPU
1985 110 PU
2012 Disco4

Post #542894 24th Jun 2016 6:42am
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