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us off.
| borderterrier Member Since: 09 Dec 2011 Location: Surrey Posts: 1677   
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still better than me! |
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16th Jul 2013 12:54pm |
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| bm52 Member Since: 04 Apr 2010 Location: Kent Posts: 2189 
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Had another call from BT customer service management today apologising for their inability to get their systems talking to each other. almost pleading with me.
having read all these comments BT does seem sensible....still 
I must say that in the last 7 yrs BT have been very very reliable with only the very odd outage due to storms or a flooded junction box, so not really their fault. I am extremely busy at work, he says typing with one hand while eating.., so I will give them until the end of the week. I was interested 'davew' comments on the router. My original BT Homehub-1 router went very slow, I changed that to a Netgear router about 3 years ago which has now died, recently acquire a BT Homehub-3 which is OK but I understand that I would get the latest BT Homehub-4 with Infinity. No idea whether it would be better or just a re-packaged old one! What should be a simple set up is becoming a right pain in the ar## KEEP CALM  BM52 |
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16th Jul 2013 1:06pm |
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| pjb Member Since: 08 Apr 2009 Location: Sunny Oxford Posts: 1244 |
That's IT for you  2020 P300 HSE |
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16th Jul 2013 1:43pm |
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| leeds Member Since: 28 Dec 2009 Location: West Yorkshire Posts: 8582
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With Primus business and get good service - the speed is rubbish but that is more to do with living miles away form the exchange, rumour has it that our exchange is getting upgraded to fibre in the autumn so we will see.
Meanwhile if I want to do anything at speed I just plug in the three mifi router and get at least 3 times the speed. Barbara |
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16th Jul 2013 4:00pm |
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| JJ Member Since: 18 May 2009 Location: Winchester Posts: 932 
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It does seem to depend on your local area. We work from home and have virgin for the house ( fast but unreliable ) and BT for the office ( slow and dependable ) . If one crashes it switches to the next available network. BT customer service is awful but their network seems more robust Virgin customer service is better but they sub contract the engineering side so it is very hit and miss. Last year our neighbour got all of our phone calls after an engineer had worked on the cabinet at the end of our road and I have lost count of the number of times we have been disconnected to plug in a new customer.
Also have a Three mifi as a back up on pay as you go. |
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16th Jul 2013 4:58pm |
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| iPints Member Since: 15 Jun 2012 Location: SC Posts: 294  
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BT Infinity here we come...... The fear of death is the most unjustified of all fears, for there's no risk of accident for someone who's dead.
Albert Einstein |
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17th Jul 2013 12:18am |
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