AlliSport Andy wrote:

This post has been brought to my attention and I feel that I need to reply personally. I’d like to point out that for me to be writing on a forum means I feel very strongly about it!
AlliSport manufactures and sells over 2000 intercoolers per year (that’s just TD5 models) mostly to the trade and I am the first to admit we had a batch of between 20-30 around 4 years ago that suffered from splitting on a weld. (The failure was purely down to changing one of our processes and was quickly rectified)
Two points here – One is that ALL of these coolers with splits were REPLACED FREE OF CHARGE as and when the problem arose, without any questions about installation issues or super high boost being used. I believe the intercooler in question here was part of that batch looking at the photos. All our coolers are tested to 3 bar and we offer a 10 year repair/replace promise.
Second point is that we have never been contacted regarding this problem! Surely if you had paid £400+ for an a product and it had an issue, you would give the supplier a chance to deal with it?
After our “glitch” batch we have suffered possibly a 1% failure rate. All manufacturers suffer a degree of failure, just look at Land rover themselves!
You will notice that I repeatedly say manufactured, this is because we actually make everything we sell; it is designed, manufactured and tested from conception to realisation in-house. There are very few other companies who can honestly say this.
My main point regarding this is that in the 11 years we have been in business, we have repaired and replaced intercoolers, maps and exhausts fitted to cars from every other company/competitor of ours, and I mean EVERY one. We do not make a big fuss about it, we just concentrate on learning from ours and other peoples mistakes and design flaws, thus improving our own products to make them as good as possible and hopefully the best on the market. I can safely say that last year alone, we have repaired split intercoolers sold by every competitor but I am not one to be specific…….
Bear in mind the many well-known and respected companies that are happy to trust and to sell our products, many of whom sell non-branded AlliSport intercoolers and other products as their own and you never know. 60% of our market is export and trade.
I see James from 4x4 Adventures asked the question – what did Andrew say about this?
Well, I haven’t had the chance to say much about it directly to the customer as I have not been contacted, but given the opportunity, I would offer the same response as always – we will offer a free of charge collection, repair or replacement.

Happy to be your customer (your Puma intercooler bought from Pete Bell)....






....and it is not a big problem, it is not difficult to do the weld again, better if the intercooler part is warmed-up a little.....


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Zinke wrote:

Click image to enlarge

a friend of mine with TD5 had same problem with his Allisport intercooler.
It was replaced free of charge and free of shipping.

This is a PROFESSIONAL attitude  www.newfoundland.gr

BIGFOG wrote:

I'm a very happy Allisport customer too, great products and great service.

It may be viable to give bad press on this/our forum to a supplier who had failed to offer any customer support where his product had failed, but in this instance, there are enough of us who know and use Allisport's products, service and knowledge to our benefit, that this time Allisport can come out on top and hopefully benefit as a result of a hollow and unfounded attempt to slur their reputation! And so say I !!

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