 | Home > General & Technical (L663) > Nav subscription still valid in incontrol but expired in car |
 
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| markb110 Member Since: 22 May 2010 Location: Guildford Posts: 2704   
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Not had the error message in Wife’s DS but her Navigation Pro subscription was effected by the cyber attack and so JLR are just rolling over the subscription.
It’s now saying that it expires on the 4th November, but when you click on the link you just get the message to say that the site is under maintenance. Speaking to the LR Assist people in September the actual issue is that they cannot take payment and so are giving it for free until they can take payment. Assuming of cause this is what your issue is. Have you spoken to LR Assist? They tend to be more useful than the dealers on the IT side. Good luck |
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24th Oct 2025 10:49am |
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| mike2323 Member Since: 04 Jun 2024 Location: Zurich Posts: 2 
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Thank you, what is LR Assist? I fear we dont have something like this in Switzerland except the "Assistance" Number if your car breaks down to call.
Is there some directory to find a contact number to LR direct without going through the importer? Thanks |
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24th Oct 2025 11:16am |
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| markb110 Member Since: 22 May 2010 Location: Guildford Posts: 2704
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Hi
In the UK it’s the same as ‘Assistance’ under your account on the App. Or under Assistance click on Contact Us and call the number, in the UK this is 0370 500 500. Recently the Live Chat was not working, again because of the cyber attack. Just make sure that you have the VIN number, again in the App / Your Account / My Vehicles. Regards |
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24th Oct 2025 12:18pm |
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