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James_100



Member Since: 15 Sep 2025
Location: England
Posts: 3
United Kingdom 
Refundable deposit
Hello! First defender purchased this weekend.

I went for a 90 hard top in Gondwana Stone.

I used Carwow's service to find a £1250 discount off my chosen spec. Signed on the dotted line and left a £1000 deposit. Upon arriving home I then received another quote on Carwow for £3000 discount.

My question is, do you think the £1k is refundable and I should change dealer or just take it on the chin and look forward to my new shiny truck arriving at Christmas?

Thanks all
James
Post #1075432 15th Sep 2025 12:03pm
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James_100



Member Since: 15 Sep 2025
Location: England
Posts: 3
United Kingdom 
Just to add, the dealer I placed the order with is Norwich Group 1.
Post #1075434 15th Sep 2025 12:04pm
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Munchie



Member Since: 31 Oct 2024
Location: Derbyshire
Posts: 73
United Kingdom 
This happened to me in October, within a day Nottingham had increased their offer well beyond my local dealer. I told my local dealer i had changed my mind about the order and they refunded my deposit, it took 5 days. I didnt tell them i had had a better offer.
Post #1075444 15th Sep 2025 2:25pm
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James_100



Member Since: 15 Sep 2025
Location: England
Posts: 3
United Kingdom 
I'm really tempted to do the same.
Post #1075450 15th Sep 2025 3:29pm
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Trevorb1



Member Since: 16 Apr 2023
Location: Warwickshire
Posts: 23
 
If it isn't built yet and factory order, you'll be lucky to see it this Christmas.😀
Post #1075455 15th Sep 2025 4:45pm
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Munchie



Member Since: 31 Oct 2024
Location: Derbyshire
Posts: 73
United Kingdom 
James_100 wrote:
I'm really tempted to do the same.


Money is money! Better off in your pocket.
Post #1075456 15th Sep 2025 4:50pm
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XplusYplusZ



Member Since: 16 Aug 2021
Location: UK
Posts: 552
I placed my deposit back in 2022.

JLR then dragged out the build for an entire YEAR, during which time, they changed model configurations, removed some important standard equipment AND BUMPED UP THE PRICE BY 13%!

When I complained, the message was basically "Take it or leave it".

So please don't kid yourself about loyalty. You're just a number to them.

Ask your current dealer if they can match the offer. If not, take your money back and save yourself some cash. They'd do it to you in a heartbeat.
Post #1075459 15th Sep 2025 5:09pm
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oop north



Member Since: 23 Mar 2016
Location: Preston-ish
Posts: 62
United Kingdom 
The distance selling regulations are in your favour. There should be a cooling off period specified in the agreement you signed but even without that the deposit should be refundable
Post #1075516 16th Sep 2025 2:05pm
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