DEFENDER2.NET - View topic - 25MY Defender Gearbox Engagement Delay

↓ Advertise on Defender2 ↓

Home · FAQ · New Posts · My Posts · PMs · Search · Members · Map · Calendar · Profile · Donate · Register · Log In

Home > Faults & Fixes (L663) > 25MY Defender Gearbox Engagement Delay

Page 12 of 13

3 ...

Print this entire topic ·

No1LandyLady

Member Since: 25 Jun 2025
Location: Lancashire
Posts: 3

I am also experiencing this issue with my 110 D250, MY25.5 plate got end of March. The dealer has now confirmed on paperwork from warranty invoice that this issue exists, I've started the rejection process (which I would rather not do, but I can't accept this issue).

Does anyone know of any update on a fix, and can anyone provide info on the rejection process?

I'd encourage everyone to contact the dealer, formally raise the issue and get an EPQ sent to Land Rover - if enough of these go through then Land Rover have to act.

25th Jun 2025 3:15pm

Flinders

Member Since: 17 Feb 2024
Location: West Yorkshire
Posts: 85

Sorry you are going through this as it was not a nice time. I rejected mine for the same reason and more. The finance company took this on for me as I was hiding to nothing with the supplying dealer and my local dealer.
My supplying dealer wanted nothing to do with helping and even made out it was me driving the car wrong! My local dealers took over and really tried to resolve and did confirm it had the fault rolling back and rough gear changes (faults as there was other things!) but every time it went in it came back with damage or other faults.
I did get some useful advice from defender Facebook group and it helped me with the rejection process. If the fault has been recorded within the first 30 days of ownership and you could evidence then no questions asked rejection for the fault after 1 repair attempt. I did email with the fault within first week of ownership. The dealer didn’t attempt to fix, didn’t want to know, so my local dealer agreed to take it. After 3 attempts and still no repair and a large amount of £’s offered by JLR as part of my formal complaint to keep the car and keep trying a fix but I decided a car that didn’t roll back (towing horse trailer so needed to be fit for purpose) was worth more to me than taking the money. Once I put the rejection in writing to the finance company they took over and resolution was quick and all paid back to me.

I did try with the supplying dealer for an assisted vehicle change (swap for one like) but they were being downright awkward and overcharging! I had enough and went for rejection through the finance company. I lost out for items fitted after, ie Dashcam had to be removed and genuine LR mudflaps lost the cost of those. Insurance admin fees for cancelling policy early etc but finance covered the Dashcam removal costs and the rest is with the motor ombudsman who has taken the case up on my behalf. I did get some compensation from finance company for the days I was without the vehicle as it was in dealers being repaired longer than I’d actually had it in my peiriod of ownership! Make sure you have a record of dates and also any correspondence try to keep it in writing for records. It’s amazing how much you forget for dates, times and who, what, where, and when in the millions of calls and emails!

I couldn’t get a price near to what I was paying locally for a replacement so I had to order over the phone and travel down to the midlands to collect for a price that was near the discount on the original and I also had to wait 3 1/2 months with my husband and I having to share the one car we were left with! It wasn’t easy trying to share a vehicle with sorting horses, sheep and both of us working full time!

Once the new car came and I drove it home and it was fault free it was totally worth the process of rejection! Now very happy with my Maximus!

If you want to DM me through here with any questions then please do so and I wish you all the best in resolving one way or another. MY25.5 Defender 90 D350 X Dynamic HSE - Maximus
MY25 Defender 90 D350 X Dynamic HSE - Boris - REJECTED

MY18 Discovery 5 3.0ltr TD6 HSE Lux - Derek

25th Jun 2025 4:33pm

Davedig

Member Since: 18 Feb 2024
Location: England
Posts: 36

It would appear my 25 D250 is doing this also, delay going into gear F/R and rolls forward and backwards accordingly!
Anyone had any luck with the dealer yet? I got mine end of March so out of the 30day instant rejection period..

28th Jun 2025 11:07am

coolfacehead

Member Since: 04 Jun 2025
Location: Perth
Posts: 1

Received my 110 D350 MY25.5 at the start of May and noticed the issue straight away and have been keeping an eye this thread.

Same issue as others but I'll just add that when the auto-stop has engaged (engine off) and I then take my foot off the brake to pull away the engine kicks in and pulls away very quickly. No issues there as far as I can tell.

The issue occurs after the engine has been idling while stopped for a short period. This happens if the engine doesn't shut off whatever reason or kicks back in by itself after a while (presumably to preserve battery if aircon is running) Also notice a gearbox delay when shifting from reverse to drive and vice versa.

I'm located in Perth Australia and contacted the dear after a few weeks. Took it in and test drive with the technician and was able to demonstrate the delay straight away just pulling out of the parking spot. Left it with them for a day and they tried updating the software because apparently mine was not updated and the throttle response was not adapting to suit my driving style like it should. They thought they had fixed the delay issue however when I picked it up I noticed it again immediately. They told me they would need to take the car for longer to liaise with Landrover techs in the UK.

That happened this week. I believe they first tried contacting the Sydney team but we're quickly diverted to the UK who then told them they are aware of the issue and are working on a fix. Couldn't tell me if it was software or mechanical related or long until it might be resolved l but I'm optimistic there will be some resolution 'soon'.

The issue has been formally logged for my vehicle. Might be worth doing the same if you haven't already

4th Jul 2025 2:21am

Davedig

Member Since: 18 Feb 2024
Location: England
Posts: 36

Mines booked in for an overnight stay at the dealers this week… either they have a fix or they are clueless and are just going to poke around with it to no resolve!

5th Jul 2025 8:40pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5108

2016 Defender 110 Puma 2.2 XS CSW Scotia Grey

ill be amazed if theres a fix Mike

7th Jul 2025 10:19am

LandyLover1107

Member Since: 23 Dec 2024
Location: NA
Posts: 13

Just an update everyone.

Currently, there is no fix. However, I have confirmation from multiple dealers and therefore I can say with 100% certainty that the UK Engineering team is working on resolving the issue. Nobody can say how long this will take, but this is very positive news.

Now we just need to sit tight and wait. Best case scenario the fix will be resolved in a future software update just like previous problems.

I encourage everybody with this issue to take their cars to their dealer and have them report it or load something called an EPQR. The more reports, the more pressure on UK to prioritise.

Will continue to update on here as things progress.

7th Jul 2025 4:33pm

200sxr

Member Since: 11 Jul 2025
Location: Sydney
Posts: 1

I can confirm I have the exact same issue with my Jan 25 built D350 in Australia. I have persisted and now have a booking with dealer to investigate. I have driven dozens of cars with this ZF 8 speed gear box and none did what these cars are doing.

11th Jul 2025 6:36am

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5108

The issue is the DSG torque converter and how it behaves. Mike

11th Jul 2025 4:41pm

ruben

Member Since: 04 Feb 2021
Location: ASTURIAS
Posts: 349

😵‍💫
mse, are you sure? Defender 110 SE I6 D250 23MY
ExDiscovery 3 TDV6 SE

11th Jul 2025 5:14pm

Crazymind

Member Since: 11 Jun 2024
Location: Glasgow
Posts: 288

Heat and alcohol don’t go well Together…

11th Jul 2025 5:39pm

LanddownunderRover

Member Since: 04 Jul 2025
Location: 2260
Posts: 1

discobean wrote:

I'd love to find everybody with the same issue so we can somehow raise a case with JLR and get this resolved. I loved my old Discovery 3, and after getting this I wish I never 'upgraded'

Hi Discobean, we're having an identical issue with our new D350 in Australia - rolling back just as you and others have described - and are at the stage of the dealer telling us it's normal and they won't do anything.

Did you get anywhere with Landrover ?
I'm the same as you and don't want the car back until they can do something to stop it

12th Jul 2025 8:17am

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5108

Escalate the complaint and issue…don’t let them fob you off, it’s not normal and is dangerous Mike

15th Jul 2025 12:03pm

No1LandyLady

Member Since: 25 Jun 2025
Location: Lancashire
Posts: 3

Anyone been offered a fix?

We started the rejection process over a month ago, still being told 'characteristic'. Defender been with dealer for nearly 3 weeks, it's just delays delays delays, no response no response.....

Has anyone actually been offered a fix? Now or one promised in future?

I'm a bit frustrated now, as well as very upset about the whole process. Not what I expected when finally treating ourselves to a brand new "dream" defender.

17th Jul 2025 4:28pm

Crazymind

Member Since: 11 Jun 2024
Location: Glasgow
Posts: 288

Take it to a specialist and get the box remapped.

17th Jul 2025 4:50pm

Page 12 of 13

3 ...

All times are GMT + 1 Hour

Jump to

< Previous Topic | Next Topic >

Posting Rules

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum