 | Home > General & Technical (L663) > Dealer wants £200 to inspect my car still under warranty |
 
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| lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 3092  
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l would have rejected the vehicle long ago, as it's clearly got a major issue which LR have been unable to rectify after multiple visits to the workshop.
lf the DPF is continuously regenerating it can't be good for the engine, DPF unit or anything else. |
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14th Apr 2025 10:37pm |
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| Crazymind Member Since: 11 Jun 2024 Location: Glasgow Posts: 249
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If you can afford it, get a lawyer and they’ll soften the response… my experience with JLR shows going through customer care is just them buying time… just a letter will help
To skip the queue. |
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14th Apr 2025 11:07pm |
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| Nuclear Nick Member Since: 21 Aug 2021 Location: Southwest Posts: 298
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Just for background information:
What responses have you had from the dealer about the issue so far? Has the dealer done anything to the car to try to address the issue? How do you use the car? ie what sort of journeys, what distance, how often? What fuel do you use, from where, and is it always the same? Not implying anything by these questions but some history might help with responses from anyone here who might have any similar experience. 23.5MY 90 V8 Carpathian grey |
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15th Apr 2025 6:08am |
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| Munchie Member Since: 31 Oct 2024 Location: Derbyshire Posts: 55
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Just recently my, now 6 week old car was in for Warranty work a few weeks back - windscreen wipers wouldn't clear on the upstroke which turned out to be faulty arms.
When i booked the car in for work i was told of a potential diagnostic charge Of £199 if it turned out not to be a warranty problem; which it was so i didnt have to pay. It's unfair and i'd challenge it, perhaps if you paid by credit card contact the issuer and complain too. |
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15th Apr 2025 9:40am |
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| J77 Member Since: 04 Nov 2019 Location: Fife Posts: 3461 
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Mines in for warranty work today, no charges.
It was in a few weeks back for an intermediate service and I asked if they’d stick it on the diagnostic machine as it throws up an airbag warning on the dash, again no charge for that only the oil/filter change. 24MY 90 D250 HSE, Tasman Blue |
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15th Apr 2025 10:33am |
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| Soup Dragon Member Since: 22 Sep 2023 Location: Cheshire Posts: 97 
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Thanks for all your replies.
Spoke to the JLR Client Relationship team today, very helpful. They also spoke to the dealer and I had a call back from them. - the £200 charge (equivalent to 1 hour of work) is only payable by the customer if the inspection finds that you have caused the damage yourself - even if they can’t diagnose a fault, the customer is not liable for any charge - the dealer should have been clearer about this charge when they booked me in, clearly a training issue. Interesting the detailed DPF fault code data is able to flag if regen has been caused due to driving style. The last lot of data that they looked at proved that this was not the case so the issue is technical in nature. There’s a strong likelihood that they will go ahead and replace the whole DPF unit tomorrow which is probably the best course of action. Hopefully what I’ve found out today is helpful to others on this forum. |
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15th Apr 2025 10:45am |
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| Mouta Member Since: 24 Mar 2025 Location: Muscat Posts: 31 
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Thanks for sharing the update!
This is exactly why I decided to join the forum. The collective knowledge and shared feedback here are incredibly insightful  |
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15th Apr 2025 11:33am |
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| peanutbob Member Since: 12 Feb 2009 Location: UK Posts: 324
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Last December I booked my 110 into the dealer as the front suspension was knocking. They wanted to charge £198 if their diagnostics didn’t concur. So , I called LR Assist out instead.
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15th Apr 2025 12:22pm |
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| lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 3092
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l hope your DPF issues are finally sorted. Please update when you've had the work done.
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15th Apr 2025 1:16pm |
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| Munchie Member Since: 31 Oct 2024 Location: Derbyshire Posts: 55
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love the out of the box thinking!  |
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15th Apr 2025 2:14pm |
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| Crazymind Member Since: 11 Jun 2024 Location: Glasgow Posts: 249
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Great idea. It will skip the queue of repairs as well. also if car is taken in through LR assist and you need a replacement car it will be a Land Rover replacement car. Otherwise if car replacement is needed you’ll just get an enterprise replacement car…and they have no equivalent replacement to Land Rover…
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15th Apr 2025 10:01pm |
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| Soup Dragon Member Since: 22 Sep 2023 Location: Cheshire Posts: 97
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Yes LR Assist is a good option for some fixes and they tend to be very helpful and fast responding. However they don’t have the diagnostic capability that’s available back at the dealer. In my case with the DPF issue, they couldn’t find a fault code generated so gave up quite quickly after that. Whereas the dealer - IF you can find a diligent technician - can download so much more information that can pinpoint the issue and run a wider set of tests (in my case smoke tests to check for air leaks etc).
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16th Apr 2025 7:49am |
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| essentian Member Since: 02 Apr 2025 Location: East Mids Posts: 29
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Glad I read this - drove mine in the rain for the first time yesterday (weather has been glorious since picking it up) & had the same issue, thought it was just one of those LR things... As for LR Assist - Dealer can't look at it for another 3 weeks, but suggested LR Assist. I was under the impression they were just rebranded AA support & therefore only had generic mechanic knowledge/capability, sounds like that might not be the case & would be worthwhile calling them? |
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16th Apr 2025 9:10am |
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| J77 Member Since: 04 Nov 2019 Location: Fife Posts: 3461
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They used to have the ones that turned up in the AA branded van and also they had ones in the silver “customer service” vans that were more clued up. In fact they used to come out in a silver D3/4. Not sure if it’s still a thing though. I believe you can specifically ask for a JLR Assist specialist but you’ll wait longer.
 Click image to enlarge 24MY 90 D250 HSE, Tasman Blue |
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16th Apr 2025 1:45pm |
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