 | Home > Puma (Tdci) > Clutch replacement, 55.000km, two years and no warranty? |
 
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| mick Member Since: 08 Feb 2010 Location: Yorkshire Posts: 2109   
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Clutches are under warranty up to 60,000 so I have been told, I will be finding out soon as well
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17th Nov 2012 6:58pm |
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| AlpenAndes Member Since: 20 May 2011 Location: Currently Chile Posts: 128  
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Hi Mick,
sounds almost to good to be true, would be nice to have that in balck and white. |
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17th Nov 2012 8:36pm |
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| sense of adventure Member Since: 11 Nov 2011 Location: warwickshire Posts: 147  
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A clutch as a warranty of upto 20000 miles with lr as it is a consumable item, I have argued for customers with my main dealer and got claims authorised upto 25000, but lr will not stand any claim passed that.
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17th Nov 2012 8:52pm |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816  
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In the Land Rover new vehicle 3 year manufacturer warranty there are no mileage limitations stated at all. At least here in Switzerland, but cannot imagine it being different anywhere else. So the clutch is part of that warranty without a problem. However, in the extended warranty period we can buy here in Switzerland for the 4th, 5th, and 6th year, the clutch is excluded de facto, irrespective of how low your mileage is. You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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17th Nov 2012 10:33pm |
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| mick Member Since: 08 Feb 2010 Location: Yorkshire Posts: 2109
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I am only going on what GS told me it remains to be seen if its the springs I might be ok or it could be a shaft in the transfer box either according to the tech guy
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17th Nov 2012 10:40pm |
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| sense of adventure Member Since: 11 Nov 2011 Location: warwickshire Posts: 147
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Those people who deal with lr a lot will know that what is/isn't stated in any of there documents isn't worth the paper it's wrote on, ask for the full warranty details from your dealer, I doubt you have them as you have to request, the ones I have here are 56 pages long, a customer of mine requested them. There are so many get out clauses relating to wearable items it's unbelievable, I only read about 30 lines before getting bored. Anyway before this turns into another I know more about land rover than you thread, i'll leave it there. Good luck alpenandes I hope your dealers over there have a more sensible, logical attitude than most in the uk and you can get it sorted under warranty, it should be in the real world but this is land rovers world we are in and it is, unfortunately often far from logical or sensible. |
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17th Nov 2012 10:57pm |
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| AlpenAndes Member Since: 20 May 2011 Location: Currently Chile Posts: 128
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Thanks sense of adventure. Will try my best.
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17th Nov 2012 11:58pm |
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| Regard Member Since: 08 Dec 2011 Location: RSA Posts: 251  
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This is load of bull sh&t!
Mine was replaced at 49 000km and covered 100% by waranty! Another forum member also replaced his at the same dealer at 50000 odd km. They then charged him for it but after a few months of fighting with JLR and taking the latest recall on the clutches to them they refunded him all his money. No but NO vehicles' clutch should fail in 55000km! They know it is a faulty design and that is why there has been 3 new cluthch designs since. Put all the pressure in the world on them. Print out the latest clutch callback even if it does not involve your VIN! Do your home work and take all evidence to them. Including posts on this forum in the "Clutch replaced" thread. And make sure they replace it with the newest clutch number 3. AND DO NOT PAY! PUT UP ONE HELL OF A FIGHT! |
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18th Nov 2012 4:25am |
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| AlpenAndes Member Since: 20 May 2011 Location: Currently Chile Posts: 128
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Hi Regard,
do you have more information about that clutch callback? Or does anybody here know something about that clutch callback? |
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18th Nov 2012 5:25am |
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| sense of adventure Member Since: 11 Nov 2011 Location: warwickshire Posts: 147
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Told you this would turn into a, I know more than you thread. If you pm me your email address alpenandes I'll send you all info and recalls regarding the puma clutch, including the real differences in clutch generations, not the standard, there are three types of puma clutch and the latest is the best, blah blah blah rubbish that only people who have read that on the Internet , not actually concluded from working on them. Regard is correct that no clutch should fail at that mileage, but read the rest of his post, it only stands to back up what I said in my previous post that, getting any sense of out lr could take months. Like I said yesterday, good luck, I hope you succeed. |
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18th Nov 2012 10:44am |
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| Regard Member Since: 08 Dec 2011 Location: RSA Posts: 251
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Hi AlpenAndes
It seems that we have an extremely knowledgable member in our midst....... 
I would recomend you follow his advice and let him send all the info to your email. Then use that info to give them hell! For latest recall see: https://www.defender2.net/gallery/albums/u...0Noise.pdf And then another "update" on that recall 14 days later: https://www.defender2.net/gallery/albums/u...0Noise.pdf Also see this thread for more ammo: http://www.defender2.net/forum/post166443.html#166443 Also see this thread on our SA forum: http://4x4community.co.za/forum/showthread...ost1279543 After reading all this info you will notice that there are two issues with the clutch: the first is the springs that collapse/brake/fall out and the second is that washer problem. Mine was the springs and they replaced it no charge and Bvandyk's was the washer and they eventualy replaced for no charge. Yes, it took some fghting by some but they DID GET THEIR MONEY BACK!!!!! Others like me was lucky and they just replaced it for free.........now (and maybe we should ask this to our informed fellow member.......) how do they replace one cluthc for free and the other not if both vehicles have simmilar miles and age on it??????? And why (if they have such set rules in their policy) did they suddenly change their tune when some members put up a fight and then reimbursed them???????? My point stands.......do not take no for an answer!!! Would you rather just loose that €200 or what ever they want to rip you off with? |
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18th Nov 2012 5:43pm |
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| sense of adventure Member Since: 11 Nov 2011 Location: warwickshire Posts: 147
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I love the old keyboard warriors friend , the little whistle emoticon, not one thing you have wrote regard have I disagreed with. I am confused as to why you seem to have taken a sarcastic tone with regards to my posts. I am just sharing my own and my customers experiences. One thing to consider is that you are in south Africa regard, attitudes unfortunately differ from country to country even with the same companies, I think this is the case because different nations as a whole are more likely to fight there corner and get the service they rightly deserve, SA being one of these( half my family are south African). Brits on the other hand are noted for not complaining, of coarse this doesn't apply to all Brits but a large percentage anyway. This I think, is in part one of the reasons why we over here get poor service compared to a lot of other places, also the lr following in Britain is all most taken as a given, and coupled with the fact the defender as we know it is coming to an end in Europe lr are more focused on the side of there business here that makes profit ie freelander, D4, evoque etc and doesn't hemorrhage money in warranty work. Another reason I could speculate why you and your friends seem to have had little trouble in gaining authorisation for your warranty work in SA is that because the following over in your lovely part of the world for vehicles such as the Toyota landcruiser is very large, lr are less likely to want to loose anymore of the market share to them. Anyway alpenandes I have received your pm and will reply when I get to my main computer, that as the info on it, I will also attach a photo to the email that may explain what is wrong with your heater, it seems to be a problem quite common to vehicles fitted with the foam type seals on the blower pipes rather than the almost neoprene ones. |
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18th Nov 2012 6:24pm |
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| Regard Member Since: 08 Dec 2011 Location: RSA Posts: 251
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Agree with you completely! But do not believe we have good service here........ We have a situation where two dealers, 3 miles appart, would have completely oppisite views on, lets say, clutch replacements. The one dealer just bluntly refuse to touch it where he other replace for free under waranty. Sorry if my post seemed a bit sarcastic......but my point being.... Do not just give up and say "what the hell...." ....TRY and TRY some more! You have nothing to loose only to gain. We are the customers and we have rights and no matter what story they want to spin you, no clutch under any circumstanceses should fail in 50000km. |
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18th Nov 2012 7:21pm |
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| Marius Member Since: 21 Dec 2010 Location: South Africa Posts: 231 
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FIGHT FIGHT FIGHT!!!!!!!! I got my'n done under warranty after giving them the service bulletin.........I also had to be rude rude and start threatening them. I dont like doing that......but they leave me with no choice
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20th Nov 2012 6:53am |
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