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Blaserman



Member Since: 23 Sep 2008
Location: Herefordshire
Posts: 46

England 2011 Defender 110 Puma 2.4 XS DCPU Stornoway Grey
Poor service! RANT ALERT
I finally collected my car last Friday, having had a new hand brake drum and a new rear diff. It now sounds like a milk float with a whine that is driving me insane! It has also developed yet another knock on take up of drive. Just to top it all the original noise it went in for is still there. So Monday morning I was back at the dealers not a happy bunny. A mechanic (apparently) came for a road test where I kindly demonstrated the noises to him, the reply "ah well its a defender they make that kind of noise" reffering to the whine. When I questioned him over this and the new knocking sound it has developed since he has had his mitts on it he advised me to go and drive it for 2k and then bring it back!!!! Evil or Very Mad
What a bunch of Censored !!!!!!!
Phoned another dealer they adjusted the hand brake again guess what the noise is still there! despite this they showed little interest in sorting out the problem.
Its now going back to the ONLY dealer I have dealt with who give you the time of day and don't fob you off with lame excuses. Once again Cambrian who I have spoken to and agree that a 8 week old car should not be whinning and banging have come good.
Unfortunatly Land Rover customer relations phoned me about twenty mins after I left the first dealer on Monday so you can guess what sort of answer they had when they asked "how was my experience" had been with the dealer! So NO "outstanding service" from me Hereford or Shukers!
Post #67024 12th Apr 2011 6:10pm
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johnszs



Member Since: 16 Aug 2010
Location: Hereford
Posts: 459

United Kingdom 2004 Defender 90 Td5 XS CSW Alveston Red
Re: Poor service! RANT ALERT
Blaserman wrote:
I finally collected my car last Friday, having had a new hand brake drum and a new rear diff. It now sounds like a milk float with a whine that is driving me insane! It has also developed yet another knock on take up of drive. Just to top it all the original noise it went in for is still there. So Monday morning I was back at the dealers not a happy bunny. A mechanic (apparently) came for a road test where I kindly demonstrated the noises to him, the reply "ah well its a defender they make that kind of noise" reffering to the whine. When I questioned him over this and the new knocking sound it has developed since he has had his mitts on it he advised me to go and drive it for 2k and then bring it back!!!! Evil or Very Mad
What a bunch of Censored !!!!!!!
Phoned another dealer they adjusted the hand brake again guess what the noise is still there! despite this they showed little interest in sorting out the problem.
Its now going back to the ONLY dealer I have dealt with who give you the time of day and don't fob you off with lame excuses. Once again Cambrian who I have spoken to and agree that a 8 week old car should not be whinning and banging have come good.
Unfortunatly Land Rover customer relations phoned me about twenty mins after I left the first dealer on Monday so you can guess what sort of answer they had when they asked "how was my experience" had been with the dealer! So NO "outstanding service" from me Hereford or Shukers!


did you speak to ross at hereford landrover?? i usuallly just ask to speak to him, as hes the aftersales boss. Although i dont use main dealers anymore as they just take the Censored and always find something not to do correctly. 3rd time lucky for my cltuch master cylinder Rolling Eyes 2004 TD5 Defender 90 xs station wagon
Post #68670 26th Apr 2011 3:07pm
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