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MHE15



Member Since: 25 Mar 2022
Location: Midlands
Posts: 32

England 
The number you were given, 0800 521 786, is a private garage, Swanway Motor Group, who do publish that number as ‘Land Rover Assistance’. They look to be trying to catch Land Rover crash repairs work. The security upgrade bit must be a con!

The real Land Rover Assistance number is 0330 053 0401.

Michael
Post #1024167 10th Feb 2024 8:58am
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MHE15



Member Since: 25 Mar 2022
Location: Midlands
Posts: 32

England 
Also found the 0800 number as part of a Land Rover extended warranty product as the number you call for a breakdown. Again, not JLR, but third party. No idea if it is still current.
Post #1024168 10th Feb 2024 9:15am
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Mrspaceman



Member Since: 03 Dec 2023
Location: Glasgow
Posts: 10

United Kingdom 
When I called back to check I did use the Land Rover Assistance number 0330 053 040 as I noticed the number was different. And they said yes the call was legitimate.
Post #1024169 10th Feb 2024 9:26am
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MHE15



Member Since: 25 Mar 2022
Location: Midlands
Posts: 32

England 
Well, really confused now. Did anybody say what they actually proposed to do to upgrade the seurity? Was this to be done at no charge?
Post #1024170 10th Feb 2024 9:43am
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Mrspaceman



Member Since: 03 Dec 2023
Location: Glasgow
Posts: 10

United Kingdom 
I know was confused too!! Yes at no cost and just said it was a further security upgrade. As I say I'm satisfied its not a scam but confused as to the different info from JLR dealer and Assist.
Post #1024172 10th Feb 2024 9:53am
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Jamundo86



Member Since: 24 Oct 2023
Location: Northamptonshire
Posts: 18

United Kingdom 
JLR have been rolling out the updates in 'priority' order based on location/model etc. Can book it in with the dealer or LR Assist come to you, takes ~30mins

https://media.jaguarlandrover.com/news/202...uce-thefts
Post #1024198 10th Feb 2024 12:59pm
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Scrumps



Member Since: 24 Feb 2021
Location: Somerset
Posts: 108

United Kingdom 2005 Defender 90 Td5 CSW Cairns Blue
Hi,

Had LRA out to do N888 (security enhancement Phase 4) on my 24MY RRS this morning. 10 minute job, just needed a key to switch the ignition on and a good 3G/4G signal to download the update as it cannot be stored on their laptop.

While he was here he checked on updates for SWMBO’s 21MY D90 and found N874 (security enhancement phase 3 ) and N888 (security enhancement phase 4) were both outstanding.

The wonderful chap did both for her while he was here.

I check Topix fairly regularly for both our cars and this has only popped up in the last few days!

LRA guy said that JLR want them to do the updates if possible to reduce loading on dealers - may be worth a check and book in a visit!

Scrumps 90 D250 HSE Tasman Blue
24MY L461 RRS Verasine Blue
05 TD5 90 CSW Cairns Blue
1967 MGB BRG
1944 Willy’s MB OD green
1942 Willy’s MB OD green
Post #1028665 19th Mar 2024 5:26pm
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 3379

Scotland 
Received an email today asking me to book my 90 in for the security update, seeing as it’s going next week I’ll leave it to the dealer. 24MY 90 D250 HSE, Tasman Blue
23.5MY 90 D250 X-Dynamic SE, Pangea Green - Gone
22MY 110 D250 XS Edition, Hakuba Silver - Gone
21MY 90 D200 S, Tasman Blue - Gone
Post #1028803 20th Mar 2024 6:59pm
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Dicky1961



Member Since: 25 Mar 2022
Location: South Yorkshire
Posts: 142

England 
Received my email today also. Booked in for next week, then got recalled with the option of a mobile tech coming out and doing it on my drive. Saves me driving to Sheffield.Win win. Thumbs Up
Post #1028808 20th Mar 2024 7:19pm
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Tobers



Member Since: 01 Oct 2023
Location: Skye
Posts: 39

United Kingdom 
LR Assist just came out and did the N888 update for me.

Extremely efficient - I only booked it yesterday. The process required both keys, and took 10 minutes. It was a "patch file" downloaded from the chap's OBD-connected programming tool.

The chap had no idea what this particular patch does. My car is MY24 and only 3 months old so I was surprised it needed an update of any sort. He said it is the 4th generation of security patches but was not aware of what functionality changed.
Post #1028971 22nd Mar 2024 11:49am
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Soup Dragon



Member Since: 22 Sep 2023
Location: Cheshire
Posts: 83

 
LR Assist did my N888 upgrade today on back of reading this thread:

- called my dealer and they confirmed this was due on my car (MY2024 D250 HSE)
- LRA came out 2 hours later, sent me a text with van reg etc
- took 15 mins, the most time consuming part was getting a signal - had to use my wifi as weak / no mobile signal where I live
- was able to confirm that no other updates due except this one

Apparently this upgrade means that if you lose your keys, you would need to replace them AND the security module inside the car, whereas before the keys could be reprogrammed without doing this.
Post #1029235 25th Mar 2024 1:15pm
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Tobers



Member Since: 01 Oct 2023
Location: Skye
Posts: 39

United Kingdom 
That actually sounds like a very useful update. Although rather grim if you do genuinely lose your keys.

I have key insurance from the AA which I have used once and it paid for itself straight away, which was for a VW key on my T-Roc. It will be even more worthwhile with this update as I can’t imagine how much it will cost to replace the security module as well. And replacing the security module presumably means that any remaining key(s) you have also need reprogramming.
Post #1029282 25th Mar 2024 7:21pm
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2683

United Kingdom 
l've heard nothing about security upgrades on my 2022 Commercial but it doesn't have keyless entry and l think it's to do with that.

What l have had, is an invitation to renew my "secure tracker" at £250 for one year or £380 for two years.

l called my insurance company who said it wasn't a requirement on the policy and would make "no difference" to the premium.

l was surprised at this, the LR tracker is Thatcham Cat 6 which is pretty good.
Post #1029383 26th Mar 2024 5:29pm
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WizzardPrang



Member Since: 05 Nov 2020
Location: Hertfordshire
Posts: 152

England 
lightning wrote:

l called my insurance company who said it wasn't a requirement on the policy and would make "no difference" to the premium.

Same here!

I've just received an email about the N888 upgrade and I don't have keyless entry either. Soup Dragon mentioned pairing new keys so that would be relevant to us. Current vehicle: 2020 Defender 110S
Gone: Defender 90 HT 200Tdi, Discovery Sport, Freelander 2

Insta: wizzardprang
Post #1029554 27th Mar 2024 10:15pm
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Soup Dragon



Member Since: 22 Sep 2023
Location: Cheshire
Posts: 83

 
Yes, I believe N888 stops cloning of a new key from the OBD socket.
Post #1029556 27th Mar 2024 10:36pm
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