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xxpxx

Member Since: 06 Mar 2025
Location: Zug
Posts: 2

What would you do?

I have a new RR FF. Took delivery 2 months ago.

During the first week the RR was dead in the driveway and indicated "Stop safely, loss of drive". Towed to the dealer. I was told they forgot to initiate some starting program. Not sure if that is the case or not but at least they indicated some initiation process in the service database.

All was fine for a few weeks but then the airbag light came on. Went back to the dealer. Told me there is a fault with the seat belt. Need to order 2 different parts.

The parts will not arrive until second or last week of October at the earliest. Possibly later due to the cyber attack and as such cannot confirm the date.

Dealer has offered that I return the car with some depreciation. I love the RR but at a loss what to do. Simply wait or should I initiate the buyback? Have a loaner while I am waiting.

What would you do?

28th Sep 2025 2:17pm

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 1306

In the UK most main dealers have a coffee seating area where you can wait whilst your vehicle is attended to.

Last time I was there I overheard a conversation between customer and dealer ......

"I bought this FFRR six months ago, and I have only been able to drive it for almost two months. The rest of the time it has been in your service bay !!!"
"Please arrange to take it back and supply a NEW vehicle"
Dealer, "sorry sir, we need to keep you vehicle a little longer"

28th Sep 2025 2:49pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 3436

You could accept the repair if you're otherwise happy with the vehicle, but put it in writing to the dealer that if anything else goes wrong in the next few months you'll be looking to reject it.

My Defender broke down on Monday although it's nearly three years old. lt was recovered to the dealer but there's no delivery date for the part.

l was promised a courtesy vehicle but there weren't any available.

28th Sep 2025 4:13pm

RDR

Member Since: 27 Apr 2018
Location: Derbyshire
Posts: 597

I was in a similar situation took delivery of my long awaited L460 in 2023 had it for 5 months and 3 weeks of which it spent more time at the dealers with a list of problems. Last straw was a water leaking from the roof over a passenger. Made the call with a week to go on it being 6months old to hand it back. Dealer put me in a loaner and helped me find a defender of the spec I wanted from another dealer network. 110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV
D5 MY19 HSE - Now Sold
D4 MY16 HSE Luxury - Now Sold
D4 MY12 HSE - Gone
D3 MY06 S - Gone but not forgotten

29th Sep 2025 12:11pm

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