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xxpxx

Member Since: 06 Mar 2025
Location: Zug
Posts: 2

What would you do?

I have a new RR FF. Took delivery 2 months ago.

During the first week the RR was dead in the driveway and indicated "Stop safely, loss of drive". Towed to the dealer. I was told they forgot to initiate some starting program. Not sure if that is the case or not but at least they indicated some initiation process in the service database.

All was fine for a few weeks but then the airbag light came on. Went back to the dealer. Told me there is a fault with the seat belt. Need to order 2 different parts.

The parts will not arrive until second or last week of October at the earliest. Possibly later due to the cyber attack and as such cannot confirm the date.

Dealer has offered that I return the car with some depreciation. I love the RR but at a loss what to do. Simply wait or should I initiate the buyback? Have a loaner while I am waiting.

What would you do?

28th Sep 2025 1:17pm

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 1313

In the UK most main dealers have a coffee seating area where you can wait whilst your vehicle is attended to.

Last time I was there I overheard a conversation between customer and dealer ......

"I bought this FFRR six months ago, and I have only been able to drive it for almost two months. The rest of the time it has been in your service bay !!!"
"Please arrange to take it back and supply a NEW vehicle"
Dealer, "sorry sir, we need to keep you vehicle a little longer"

28th Sep 2025 1:49pm

lightning

Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 3531

You could accept the repair if you're otherwise happy with the vehicle, but put it in writing to the dealer that if anything else goes wrong in the next few months you'll be looking to reject it.

My Defender broke down on Monday although it's nearly three years old. lt was recovered to the dealer but there's no delivery date for the part.

l was promised a courtesy vehicle but there weren't any available.

28th Sep 2025 3:13pm

RDR

Member Since: 27 Apr 2018
Location: Derbyshire
Posts: 597

I was in a similar situation took delivery of my long awaited L460 in 2023 had it for 5 months and 3 weeks of which it spent more time at the dealers with a list of problems. Last straw was a water leaking from the roof over a passenger. Made the call with a week to go on it being 6months old to hand it back. Dealer put me in a loaner and helped me find a defender of the spec I wanted from another dealer network. 110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV
D5 MY19 HSE - Now Sold
D4 MY16 HSE Luxury - Now Sold
D4 MY12 HSE - Gone
D3 MY06 S - Gone but not forgotten

29th Sep 2025 11:11am

Huwcil

Member Since: 08 Oct 2025
Location: Ceredigion, Wales
Posts: 32

I’ve always expected some teething problems with JLR vehicles and the only one of many not to have any was a 2004 L322, which was perfect for the three years I had it.
I’ve recently bought used LR vehicles which have probably had their issues with first owners and are now sorted, They usually settle down for a long life with far fewer issues after the first two years of production and indeed the first two years of use from new.
I certainly wouldn’t reject a vehicle for minor issues and delays caused by criminals that should be strung up. Patience is a virtue that makes for a happier life.
If the engine failed and the vehicle was off the road for months without a suitable courtesy vehicle, my patience would run out. A friend has had an issue with his driver’s seat, a month or so out of warranty on a BMW X7. It took some persuasion but BMW are covering the whole cost of a new seat and he has to pay for the few hours labour. The problem is that it has been sat at the dealer for four months waiting for a new seat to arrive, which may be compounded by his being a pre-facelift model. On the bright side he has been provided with a brand new X6 courtesy car which is fitted with the same 625hp V8 engine that is also fitted to the Defender OCTA, so he’s not too upset to be piling on the miles in the courtesy car rather than his own. I don’t believe, from experience, that LR customers would have the same satisfaction at the service provided, if any, in the same circumstances.

8th Oct 2025 11:21pm

XplusYplusZ

Member Since: 16 Aug 2021
Location: UK
Posts: 553

Legally, JLR must try to either repair the problem (one try to do this), or replace the vehicle.
If they can't do that, then you should get a depreciated refund...

So it sounds like they're kinda following the consumer rights act...

Which means you should be able to ask for a replacement, instead of a buyback. Do your homework first, look at their existing stock and find available units that closely match your spec. Point to the one you want and ask for it as a replacement.

I'm sure this isn't a popular option for the dealer, but I believe this is part of your rights if the vehicle is between 30days and 6 months.

The only thing I don't know is how long they're allowed to hold your car before they do the 'repair'. I think it's supposed to be a 'reasonable timeframe'. Again, you might do your homework and see if you can get the parts ordered privately, to understand if there really is a parts shortage or not..[/i]

9th Oct 2025 2:36pm

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