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Mouta

Member Since: 24 Mar 2025
Location: Abu Dhabi
Posts: 33

Satellite navigation maps randomly disappearing

Hi Everyone,

I recently dropped off my Defender 130 YM2024 at the dealer after a year of ownership to address a few issues. One particularly frustrating problem is that my satellite navigation maps randomly disappear while I'm driving until they're completely gone with only the base -gray- layer remaining. I'm currently on 4.2.1 Pivi Pro update, and a system reset didn’t resolve it.

Click image to enlarge

A rather strange behavior occurs when I try to eject the SIM card from the vehicle: the maps briefly reappear, only to disappear again. Furthermore, I’m no longer receiving traffic updates on the satellite maps, even though my SIM card data is still functioning.

The dealer mentioned that satellite navigation maps are linked to the InControl system, which my vehicle lacks due to regional restrictions. However, I’ve had fully functioning maps for well over a year, so that explanation doesn’t quite make sense to me.

Has anyone experienced a similar issue? Any thoughts on what might have caused this problem?

24th Mar 2025 7:45am

CincyRovers1

Member Since: 30 Nov 2023
Location: Cincinnati, Ohio
Posts: 138

I responded on the other site, but I'll tell you the same thing again on here: This is a problem with the cellular connection. That happens to me sometimes when I'm in an area with poor reception. You're most likely having cellular interference or in a spot with bad cell service. 𝟐𝟎𝟐𝟏 𝐃𝐞𝐟𝐞𝐧𝐝𝐞𝐫 𝟏𝟏𝟎 𝐒 𝐏𝟑𝟎𝟎 (Pangea Green over Acorn/Lunar)
𝟐𝟎𝟐𝟑 𝐏𝐨𝐫𝐬𝐜𝐡𝐞 𝐌𝐚𝐜𝐚𝐧 𝐒 (Dolomite Silver over Black/Bordeaux Red)
𝟐𝟎𝟏𝟕 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐲 𝐇𝐒𝐄 𝐋𝐮𝐱𝐮𝐫𝐲 𝐒𝐢𝟔 (Aintree Green over Vintage Tan/Ebony) - Gone
𝟐𝟎𝟏𝟏 𝐋𝐑𝟒 𝐇𝐒𝐄 𝟓.𝟎 (Ipanema Sand over Almond/Arabica) - Gone

24th Mar 2025 6:11pm

Mouta

Member Since: 24 Mar 2025
Location: Abu Dhabi
Posts: 33

Thank you for your response. It appears the issue persists even in areas with excellent mobile coverage.

25th Mar 2025 5:05am

mbso

Member Since: 01 Sep 2021
Location: Genoa
Posts: 107

Me too ...

For me It happens after a recent software update, sometimes I'm in a place with a good coverage... I don t know... DISCOVERY 4 2013
VOLVO XC90 2017
MY23.5 110 D250 SE in Santorini Black

28th Mar 2025 12:09pm

Mouta

Member Since: 24 Mar 2025
Location: Abu Dhabi
Posts: 33

Update:
My dealer found no faults with the GPS antenna system. However, they stated that the satellite navigation system requires an active InControl Pro Services subscription, which I don’t have, since it’s not supported in my country.

For context:
* My vehicle doesn't have the InControl module installed.
* The InControl app isn’t available in my App Store region.
* I’ve had the vehicle for over a year with no issues.
* Satellite navigation is working just fine for now. Yeah, strange, especially considering what they told me!

Here’s the confusing part:
Pivi shows my mobile operator details, but I can’t seem to get any 4G data. I’m unsure whether the dealer disabled something or if it’s a system-side issue. I checked the CCF using my GAP IID Tool and it shows the SIM settings are correctly identified.

So my question is: Is there really any direct link between Pivi Pro satellite navigation and InControl Pro Services? Or is the dealer just giving a generic response? Is there a way to check if SIM data services are active using the GAP IID Tool?

Would appreciate any insights!

13th Apr 2025 6:43am

Retroanaconda

Member Since: 04 Jan 2012
Location: Scotland
Posts: 2785

I did not renew the data subscription and the satellite maps also no longer work on mine.

Use google maps via CarPlay perhaps?

13th Apr 2025 7:40am

Mouta

Member Since: 24 Mar 2025
Location: Abu Dhabi
Posts: 33

Looks like your feedback supports what the dealer mentioned. My satellite navigation still works fine, so does that mean they’ve quietly renewed the subscription for another year?

Google Maps on the Pivi screen are great, but unless they show up on the instrument panel, they’re still second-best. I’m used to driving with the sat nav displayed right on the IP, and anything less feels like a step down.

13th Apr 2025 10:27am

Retroanaconda

Member Since: 04 Jan 2012
Location: Scotland
Posts: 2785

The GPS navigation will always work, regardless of cellular connection. You only need the cellular to display a satellite photography image on the map, the normal Pivi navigation map is stored on the car.

13th Apr 2025 4:49pm

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