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Mrspaceman

Member Since: 03 Dec 2023
Location: Glasgow
Posts: 10

Security Upgrade

Hi All, I have just received a telephone call from JLR to say my Defender is due a security upgrade and they have a mobile team in the area next week. My Defender 90 is MY24 and new in December. Has anyone else had a similar call ?

8th Feb 2024 7:28pm

Down & Dirty

Member Since: 15 Sep 2023
Location: Somewhere outback
Posts: 43

I have a 90 HSE MY24 collected in November just checked on topix and no outstanding recalls.

To be honest I’ve never heard of jlr doing house calls but I could be wrong

My 24 HSE X-Dynamic 90 Carpathian Grey

8th Feb 2024 7:45pm

Retroanaconda

Member Since: 04 Jan 2012
Location: Scotland
Posts: 2552

Sounds like a scam for stealing cars. They’ll take it for a test drive after ‘fixing’ it and then never bring it back.

8th Feb 2024 7:47pm

Mrspaceman

Member Since: 03 Dec 2023
Location: Glasgow
Posts: 10

I was concerned about a scam. But how would they have got my number and quoted address etc. I told the person I would call back at a convent time. Never he gave was 0800 521 786 wichi is a number for JLR assistance.

8th Feb 2024 7:54pm

Mrspaceman

Member Since: 03 Dec 2023
Location: Glasgow
Posts: 10

I also checked on topix and no outstanding recalls.

Last edited by Mrspaceman on 8th Feb 2024 9:03pm. Edited 1 time in total

8th Feb 2024 7:57pm

J77

Member Since: 04 Nov 2019
Location: Fife
Posts: 3247

24MY should have the latest security updates. I’ve no outstanding campaigns for security on my 23.5MY. 24MY 90 D250 HSE, Tasman Blue

8th Feb 2024 8:15pm

tonyp

Member Since: 03 Feb 2023
Location: Northern Ireland
Posts: 68

I have a 24MY and nothing outstanding

If I were you I would check your car via Topix - not sure I would be too keen on a mobile unit coming to the house and doing security work on my Defender. Tony

MY24 - 110 D300 HSE in Tasman Blue with White Contrast Roof. Air Suspension, Off-Road Pack, Towing Pack, Three-zone Climate Control, HUD, Cold Climate Pack, Classic Mud-Flaps, Fixed Side Steps, Wheel Arch Protection, Rear Recovery Eyes. Plus a few extras to keep the Cocker Spaniel safe & happy.

8th Feb 2024 8:47pm

Mrspaceman

Member Since: 03 Dec 2023
Location: Glasgow
Posts: 10

I have checked on topix and no outstanding recalls. [b]I called LR assist and the security campaign is legitimate And they are offering mobile appointments as to get it done at the dealer will be around 5 weeks. So it would be interesting to hear of anyone else gets a call.

8th Feb 2024 8:54pm

aajr

Member Since: 18 Dec 2022
Location: San Diego
Posts: 32

Mrspaceman wrote:
I was concerned about a scam. But how would they have got my number and quoted address etc. I told the person I would call back at a convent time. Never he gave was 0800 521 786 wichi is a number for JLR assistance.

I get a bit paranoid at times, but this would set my alarm bells off big time.

There's all kinds of ways people can get your number and address, it's really quite simple.

I'd stop by the dealer if they are at all convenient (even if not), and ask to talk to the service manager and find out what the real story is.

Hopefully you have the worlds most proactive Land Rover dealer and it's all a nothing.

9th Feb 2024 3:45am

Co1

Member Since: 19 Aug 2018
Location: North Yorkshire
Posts: 3616

My had a security upgrade not long ago, so it may be legit but I would 100% be going to a dealer just to be on the safe side.

9th Feb 2024 7:13am

TexasRover

Member Since: 24 Nov 2022
Location: Paris
Posts: 795

2002 Defender 110 Td5 DCPU Chawton White

[quote="aajr"]

Mrspaceman wrote:
I was concerned about a scam. But how would they have got my number and quoted address etc. I told the person I would call back at a convent time. Never he gave was 0800 521 786 wichi is a number for JLR assistance.[/quote

I get a bit paranoid at times, but this would set my alarm bells off big time. There's all kinds of ways people can get your number and address, it's really quite simple.

I'd stop by the dealer if they are at all convenient (even if not), and ask to talk to the service manager and find out what the real story is.

Hopefully you have the worlds most proactive Land Rover dealer and it's all a nothing.

Agree, nowadays I ignore all calls unless from family/colleagues, all TEXT messages and most emails. I only take serious actions I initiate, like going to website with a secure log in, or me calling a published and verified number or as you said going and visiting an establishment.

I am not as much paranoid about security, but more just tired about the endless sales bs. Everyone seems to be after my money for my own good.

When I buy a service or a product I make sure it is a one-way street. I wouldn't buy a new car just because of all the after sales BS, subscriptions, insurances etc. When you sit in boardroom meetings you understand the modern sales game: get them hooked and start milking.

9th Feb 2024 7:36am

markb110

Member Since: 22 May 2010
Location: Guildford
Posts: 2522

Mrspaceman wrote:
I was concerned about a scam. But how would they have got my number and quoted address etc. I told the person I would call back at a convent time. Never he gave was 0800 521 786 wichi is a number for JLR assistance.

Because your data is worth more to companies hence companies that have your data sell it on.

Trust no one, call your local dealer and speak to them directly

This last month I have had daily crap emails that I just delete without looking.

And I thought the security updates were for the pre 2022 model year, certainly not 2024.

9th Feb 2024 10:36am

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 834

"Because your data is worth more to companies hence companies that have your data sell it on."

your council can sell data listings ........... unless you X the box to opt out.

9th Feb 2024 10:46am

XplusYplusZ

Member Since: 16 Aug 2021
Location: UK
Posts: 415

Mrspaceman wrote:
I have checked on topix and no outstanding recalls. [b]I called LR assist and the security campaign is legitimate And they are offering mobile appointments as to get it done at the dealer will be around 5 weeks. So it would be interesting to hear of anyone else gets a call.

Sounds like this was the best approach. Can you book the team through calling JLR? Rather than potential scammers knowing this is a campaign and taking advantage?

9th Feb 2024 11:10am

Mrspaceman

Member Since: 03 Dec 2023
Location: Glasgow
Posts: 10

Yes I can book through JLR assist but I also called the JLR dealership who said the car is not due a security update. I'm sure its not a scam but confused why JLR assist say I'm due update but dealer says I'm not !!

Last edited by Mrspaceman on 10th Feb 2024 10:22am. Edited 1 time in total

10th Feb 2024 9:39am

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