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Intercept



Member Since: 27 Feb 2017
Location: Suffolk
Posts: 556

United Kingdom 2002 Defender 110 Td5 Black LE Java Black
21/22 Renewal
Many thanks to Danielle for arranging the renewal for my Defender at the same premium as last year (£265). I'm hoping for some savings on the Home and 101 insurance once their renewal dates approach...
Post #920879 10th Sep 2021 4:47pm
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 321

United Kingdom 
Thank you
Hi! Thank you so much for your feedback and fingers crossed for the other policies when they come around!
Apologies for the delay, my notifications haven't been coming through - I will pass on to Danielle!

Carlie A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here
Post #922443 23rd Sep 2021 10:03am
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Tomcat 106



Member Since: 08 Jun 2015
Location: Essex, just.
Posts: 119

2016 Defender 110 Puma 2.2 CSW Corris Grey
Just to jump onto the back of the OP….
Also just renewed for 2022. Good service and very competitive price 👍 MY15.5 110XS CSW
1956 88" S1
2004 Tomcat 106 Comp safari
Post #924780 6th Oct 2021 9:20pm
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 321

United Kingdom 
Thank you!! A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here
Post #924784 6th Oct 2021 9:31pm
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CallumB



Member Since: 22 Sep 2018
Location: Norfolk
Posts: 59

United Kingdom 
Wish I could have stayed but....
Unfortunately my 22 renewal experience wasn't nearly as good as last year. I had multiple telephone calls from A-Plan asking me to call back re my renewal. The call I returned put me through to the Thatcham office where rep seemed to not know much about my policy and why the premium had increased significantly despite no claims or mods. Quite unnerving and couldn't find anything relating to a 90 Van, so I stated I was going elsewhere (went to NFU). Got yet another call from a A-Plan wanting to discuss my renewal seemingly unaware of the previous conversations. Transpires I was put through to the wrong floor in Thatcham - too late I paid NFU!! I am still waiting for my statement of NCD and claims history from A-Plan though. Now facing loss of NCD on my NFU premium because A-Plan have not issued this statement. Can't say I'm a happy chappy especially as NFU price with NCD was a bit more than the A-Plan renewal Mad

If anyone at A-Plan reads this - please get that NCD statement to me ASAP so I can at least reconsider you for 23. Shouldn't be hard to find - renewal date was 22/9/21, your ref ending AN010.
Post #924857 7th Oct 2021 4:09pm
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 321

United Kingdom 
Hi Callum

I can only apologise that you were transferred to the wrong branch, there are 2 offices in Thatcham, us being the main office and the camper van branch which is upstairs. They should have seen which branch you were with when accessing your file.

In regards to the NCD this is issued in the form of the renewal statement which is within the renewal invitation documents, but I have emailed the renewals team to send this again for you.

I'm sorry for the experience you've had and trust that had you been transferred correctly it would have been a very different journey for you.

Any further assistance please don't hesitate to contact me

Carlie A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here
Post #924968 8th Oct 2021 10:19am
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CallumB



Member Since: 22 Sep 2018
Location: Norfolk
Posts: 59

United Kingdom 
Hi Carlie, thanks for replying. Unfortunately NFU do not accept renewal statements as proof of claims and NCD (fair point as I could technically have a claim between renewal letter and insurance expiry). They have stated: "We can confirm receipt of your email (I forwarded your renewal notice). It also cannot be a renewal notice

We need a Proof of NCD letter on letter headed paper from your previous insurer with the following:

Name the Policy was held under
Date of cancellation
Vehicle Registration Number
NCD years
Claims History"

On expiry of any vehicle insurance I would normally get such proof sent automatically to me but concerned A-Plan don't do this??
Post #924971 8th Oct 2021 10:36am
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 321

United Kingdom 
Most insurers accept the renewal notice so generally the additional letter request isn't needed, but if they need it that's no problem as we can request one from your previous insurer.

The best thing to do would be to call in, as some insurers allow us to do this on their behalf with you on the phone so it can be quicker than waiting for them to send one through themselves.

01635 874646 is the direct number you need for Thatcham and any of out team can do this for you.

Carlie A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here
Post #924976 8th Oct 2021 11:04am
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Landymatt



Member Since: 31 Dec 2018
Location: York
Posts: 173

United Kingdom 
Just renewed for another year.
Due to the reduced annual mileage I'm doing, A-Plan were able to give my premium a haircut.
Quick and productive phone call as usual, big Thumbs Up
Post #930678 22nd Nov 2021 3:38pm
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 321

United Kingdom 
Thank you LandyMatt! A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here
Post #930763 23rd Nov 2021 9:23am
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jst



Member Since: 14 Jan 2008
Location: Taunton
Posts: 7306

2011 Defender 110 Puma 2.4 USW Stornoway Grey
Just sent an online enquiry I, said someone fro. Thatcham will call so shall await that, bit Conerned on the ncd bit. Cheers

James
110 XS Utility
130 Puma Station wagon/camper (in the making)
90 Puma Hardtop
Post #933106 10th Dec 2021 6:30pm
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 321

United Kingdom 
Hi Jst, great - hope we can take a look for you Thumbs Up

Just to clarify, what is the NCD concern?
Very Happy we issue NCD in the form of renewal statements which is a standard practice amongst a huge majority of insurers. If that's not acceptable for an insurer then we can request a proof specific letter from the insurers.

Carlie A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here
Post #933512 14th Dec 2021 9:57am
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jst



Member Since: 14 Jan 2008
Location: Taunton
Posts: 7306

2011 Defender 110 Puma 2.4 USW Stornoway Grey
thats a shame read good response from A plan, they came in £80 more pa for my 110 unfortunately. didnt try them on the 90 or 130 after that. Cheers

James
110 XS Utility
130 Puma Station wagon/camper (in the making)
90 Puma Hardtop
Post #933524 14th Dec 2021 11:49am
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Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 321

United Kingdom 
Hi Jst, that's a shame we weren't competitive but do appreciate you trying us this year! A-Plan Insurance
Call us on 01635 874646 for a quotation Click Here
Post #933542 14th Dec 2021 1:55pm
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jst



Member Since: 14 Jan 2008
Location: Taunton
Posts: 7306

2011 Defender 110 Puma 2.4 USW Stornoway Grey
always worth a try Cheers

James
110 XS Utility
130 Puma Station wagon/camper (in the making)
90 Puma Hardtop
Post #933558 14th Dec 2021 3:18pm
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