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discomog

Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2495

2015 Defender 90 Puma 2.2 XS CSW Santorini Black

Land Rover Assistance

My wife and myself (along with the dog) were judging at a horsey event on Sunday. On our return home in the wife's Disco Sport I managed to hit a breeze block and take out the offside front tyre. As I was tired after a full day of judging and getting too old to be changing wheels at the side of the road I decided to ring Land Rover Assistance.

They could not have been more helpful. As soon as I put the phone down they sent a text message confirming that some one was on their way. Two minutes later I received another text to say that they would be with me in 20 minutes. The driver (AA man) arrived spot on time, he was extremely courteous and helped me to remove the dog crate from the back of the car to gain access to the space saver spare wheel. Changed the wheel, put everything back in the car. The whole job from first phone call to waiving goodbye to the AA man took 40 minutes.

Having owned Land Rovers for many years this was the first time I have ever used Land Rover Assistance and would like to thank them for their professional service.

The wife and I are still sleeping in separate bedrooms and making our own meals but I guess she'll forgive me eventually for damaging her precious DS. Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

26th Mar 2019 9:48am

boxoftricks

Member Since: 06 Feb 2019
Location: Home Counties
Posts: 745

2011 Defender 110 Puma 2.4 USW Zermatt Silver

Having a Disco Sport as our 'proper car' it's good to hear about how great the service is.

Likewise, separate bedrooms and cooking my own meals and I've not even damaged hers.....

26th Mar 2019 9:56am

spudfan

Member Since: 10 Sep 2007
Location: Co Donegal
Posts: 4478

discmog said "The wife and I are still sleeping in separate bedrooms".....some guys have all the luck

1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali
2008 110 2.4 tdci csw-Zulu
2011 110 2.4 tdci csw-Masai

9th May 2021 12:44am

markb110

Member Since: 22 May 2010
Location: Guildford
Posts: 2520

At least the mother in law did not move in to remind you (daily)that her daughter should have married a footballer and so would never have been at a horse event……..

9th May 2021 6:52am

andydef90

Member Since: 09 Feb 2015
Location: yorkshire
Posts: 617

2014 Defender 90 Puma 2.2 HT Corris Grey

only been let down once in six years and no one came when i called land rover assistance the lady said that the call had been lowered in priority has i was at home and he was needed else ware .
they came the next day and sorted my 90 out in no time

10th May 2021 1:51pm

Rashers

Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3336

2014 Defender 110 Puma 2.2 USW Corris Grey

Who do Land Rover use? I can understand a breakdown at home could be serviced by the local dealer, just wondered who they use for recovery? Is it the usual local recovery companies like the AA / RAC / Green Flag etc ten to use these days

Had Land Rover Assistance for four years and luckily never had to use it.

10th May 2021 6:45pm

andydef90

Member Since: 09 Feb 2015
Location: yorkshire
Posts: 617

rashers there all aa even the land rover livery technicians that come are aa land rover assist sub contract that part out

11th May 2021 6:14am

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