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leonski



Member Since: 14 Dec 2009
Location: Northumberland
Posts: 205
United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
Stratstone Newcastle....
What a bunch of lying insincere fools....
I would rather travel to the ends of the earth, with my Defender on my back, than ever set foot in any Stratstone ever again.
Post #48225 11th Dec 2010 8:55pm
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Caterham



Member Since: 06 Nov 2008
Location: Birmingham
Posts: 6266
England 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey
i thought the same (well worse actually) about the bunch in birmingham- didn't have brummie accents did they?
Post #48238 12th Dec 2010 12:21am
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266
United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
most of the Stratstone group are as bad I'm affraid 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #48255 12th Dec 2010 9:12am
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TC



Member Since: 21 Nov 2010
Location: Gloucestershire
Posts: 715
United Kingdom 
I agree - Cheltenham are no better.
Post #49599 24th Dec 2010 1:49am
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cinstone



Member Since: 29 Nov 2010
Location: Stourbridge
Posts: 375
England 2015 Defender 90 Puma 2.2 XS CSW Keswick Green
Neither is Stourbridge or Wolverhampton.

Chris.
Post #53537 17th Jan 2011 10:44pm
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JASPERTHEHORSE



Member Since: 29 Apr 2011
Location: Durham
Posts: 49
United Kingdom 2011 Defender 90 Puma 2.4 XS CSW Orkney Grey
Re: Stratstone Newcastle....
leonski wrote:
What a bunch of lying insincere fools....
I would rather travel to the ends of the earth, with my Defender on my back, than ever set foot in any Stratstone ever again.


Hi,

can I ask what prompted this opinion ?
Post #73849 2nd Jun 2011 10:07am
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5024
United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Same as Solihull and Wolverhampton

The only thing i would trust stratstone to do is get it wrong and make the problem worse Mike
Post #73893 2nd Jun 2011 6:58pm
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cinstone



Member Since: 29 Nov 2010
Location: Stourbridge
Posts: 375
England 2015 Defender 90 Puma 2.2 XS CSW Keswick Green
To quote Stratestone Wolverhampton..."They all do that sir" Rolling Eyes.

Chris.
Post #74424 6th Jun 2011 11:18am
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flinty99



Member Since: 28 Jun 2010
Location: Durham
Posts: 41
2007 Defender 110 Puma 2.4 XS CSW Stornoway Grey
I use Team Valley Land Rover. Always a great personal service.

leonski wrote:
What a bunch of lying insincere fools....
I would rather travel to the ends of the earth, with my Defender on my back, than ever set foot in any Stratstone ever again.
Post #74436 6th Jun 2011 1:10pm
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JASPERTHEHORSE



Member Since: 29 Apr 2011
Location: Durham
Posts: 49
United Kingdom 2011 Defender 90 Puma 2.4 XS CSW Orkney Grey
Nobody has really answered the question there, yet...

What exactly makes stratstone, or indeed any dealership, bad, insincere, liars, fools etc.

Whistle
Post #75037 9th Jun 2011 6:50pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5024
United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Not doing work they say they will

Saying they have done work they havent

Bodging repairs/not completing the proper repair

Not communicating with the customer

Not having a basic grasp of the cars they sell/service/maintain then causing errors etc because of that

Not respecting the customer

Making the same mistake more than twice

Not helping the customer

Not recording items as they should be recorded

Not undertaking repairs correctly meaning the repair doesnt last

Not preparing for the repair and then not allowing the correct time for the repair

Keeping the car, but not actually doing any work to it and then returning it

Damaging the car whilst in there posession

Doing work on the car that damages it

Not checking work before it is signed off as customer ready

Not understanding what TOPIx is and then not using it to check work/actions or processes/service bulletins

Is that enough of a list for you - its what happened to me an my defender from them Mike
Post #75051 9th Jun 2011 7:30pm
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JASPERTHEHORSE



Member Since: 29 Apr 2011
Location: Durham
Posts: 49
United Kingdom 2011 Defender 90 Puma 2.4 XS CSW Orkney Grey
Shocked

Thats quite a list there my friend.

I shall digest that information at length.
Post #75391 11th Jun 2011 7:56pm
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flinty99



Member Since: 28 Jun 2010
Location: Durham
Posts: 41
2007 Defender 110 Puma 2.4 XS CSW Stornoway Grey
The one in Durham was equally as bad before it closed.

I will never use Stratstones again which is a shame as I know 2 of the local sales guys outside of the dealership.
Post #75395 11th Jun 2011 8:07pm
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willy eckerslike



Member Since: 15 Jun 2009
Location: North yorks
Posts: 1789
United Kingdom 2007 Defender 110 Puma 2.4 HCPU Keswick Green
Just for balance I use Stratstones Pickering and find them very helpful, I get to talk with the mechanic and often get things done on short notice. Often a lot of dealers are just interested in the Disco and Range Rover brigade and don't really have a history of looking after or understanding Defenders or their owners. Original Member Pie n Pea Club.
110 HCPU Tipper
Post #75400 11th Jun 2011 8:25pm
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BigMike



Member Since: 13 Jul 2010
Location: Lancashire
Posts: 2253
United Kingdom 
Pete check out the other thread http://www.defender2.net/forum/topic6950.html?highlight=

and i couldnt agree more with this

willy eckerslike wrote:
Often a lot of dealers are just interested in the Disco and Range Rover brigade and don't really have a history of looking after or understanding Defenders or their owners.
Post #75402 11th Jun 2011 8:32pm
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