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milesr3



Member Since: 12 Feb 2013
Location: Suffolk
Posts: 694

2016 Defender 90 Puma 2.2 XS CSW Keswick Green
Improved reception from Marshall JLR Ipswich

I tried to book our Defender in a few months ago for some warranty work and was fobbed off because it wasn't in their system and essentially the service advisor couldn't be bothered to leave his chair to have a look at the paintwork issues.

Tried again today with one month left on the warranty and left much more impressed. It's now booked in for a non-functioning electric window, oil leak from a swivel, noisy rear diff, water ingress and the fit and alignment of the doors. They took photos of the paint issues; windscreen blocks, a/c grills, side and NAS steps, rear crossmember, sliding window locks and alloy wheels. No quibbling this time over the fact that we've not used them for servicing etc.

Let's hope it all gets sorted...

Post #720864 1st Aug 2018 5:33pm
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Huttopia



Member Since: 23 Feb 2016
Location: West Midlands
Posts: 1279

United Kingdom 2015 Defender 110 Puma 2.2 Heritage Edition SW Grasmere Green

It does seem that it depends entirely who you land on as to whether they can be bothered to lift a finger. Glad you’ve had a better service, fingers crossed they sort it all out Thumbs Up

Post #720866 1st Aug 2018 5:43pm
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milesr3



Member Since: 12 Feb 2013
Location: Suffolk
Posts: 694

2016 Defender 90 Puma 2.2 XS CSW Keswick Green

I think that it helped that I have uploaded the (non-JLR) service history into OSH. The service advisor was good though; she knew that the water ingress work would mean them keeping it for a week and where the main trouble spots were for corrosion, pointing out that these did not need to be fixed within 3 years because the corrosion warranty was longer. Said she's seen worse!

My backup plan was to take it to a JLR-approved service centre (Lindacre) but I really wanted a LR replacement vehicle for the ~2 weeks they will have it.

Post #720960 2nd Aug 2018 9:13am
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JOW240725



Member Since: 04 May 2015
Location: Suffolk
Posts: 5788

United Kingdom 2012 Defender 110 Puma 2.2 XS CSW Orkney Grey

I tried getting the paintwork inspected at Marshalls Ipswich and was told they don't have a paint shop I'd have to go to Cambridge.

Their sales staff have always been very nice though.[/b] James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html
MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641
MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557
Instagram @suffolk_rovers

Post #721026 2nd Aug 2018 1:29pm
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milesr3



Member Since: 12 Feb 2013
Location: Suffolk
Posts: 694

2016 Defender 90 Puma 2.2 XS CSW Keswick Green

The paint will be done in Cambridge or Norwich. Lindacre get their paint done somewhere in Norwich too.

Post #721070 2nd Aug 2018 4:16pm
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milesr3



Member Since: 12 Feb 2013
Location: Suffolk
Posts: 694

2016 Defender 90 Puma 2.2 XS CSW Keswick Green

JLR Ipswich phoned back yesterday to let me know that all the paintwork had been approved, except for the NAS step and wheels which were not original fitment. No complaints.

Post #724074 18th Aug 2018 9:03am
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JOW240725



Member Since: 04 May 2015
Location: Suffolk
Posts: 5788

United Kingdom 2012 Defender 110 Puma 2.2 XS CSW Orkney Grey

Good to hear! Now let's hope they do a good job! I'd be interested to hear who actually does the work? James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html
MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641
MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557
Instagram @suffolk_rovers

Post #724081 18th Aug 2018 10:22am
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milesr3



Member Since: 12 Feb 2013
Location: Suffolk
Posts: 694

2016 Defender 90 Puma 2.2 XS CSW Keswick Green

Handed it over today and added a new oil leak to the list of things to be mended.

We have a Disco Sport HSE Dynamic Luxury for the next couple of weeks...missing the Defender already. My wife seems intent to use my Series 2 whenever she doesn't need to go too far or in a great hurry.

Post #727046 3rd Sep 2018 9:05pm
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milesr3



Member Since: 12 Feb 2013
Location: Suffolk
Posts: 694

2016 Defender 90 Puma 2.2 XS CSW Keswick Green

The Discovery Sport had to go back. They put me in this with just 19 miles on it Thumbs Up


Click image to enlarge

Post #727717 7th Sep 2018 9:10am
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JOW240725



Member Since: 04 May 2015
Location: Suffolk
Posts: 5788

United Kingdom 2012 Defender 110 Puma 2.2 XS CSW Orkney Grey

Very nice! Or is it not? These have grown on me greatly, what's your view? James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html
MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641
MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557
Instagram @suffolk_rovers

Post #727724 7th Sep 2018 9:48am
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milesr3



Member Since: 12 Feb 2013
Location: Suffolk
Posts: 694

2016 Defender 90 Puma 2.2 XS CSW Keswick Green

It's really nice. Have only just driven back home from Marshalls this morning but first impressions are very positive. Even with the 2.0 litre diesel which somehow seems less intrusive than it was in the Disco Sport. I've got a 200 mile/day allowance on it so will give it a good test while the Defender is off to Norwich for paint.

The Disco Sport was horrible. Terrible ride on 20" wheels, noisy and with too much obtrusive tech crap crammed in. I think it was a £52K vehicle and anyone spending that kind of money on it needed their bumps felt.

Post #727729 7th Sep 2018 10:08am
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Rashers



Member Since: 21 Jun 2015
Location: Norwich
Posts: 1927

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey

JOW240725 wrote:
Good to hear! Now let's hope they do a good job! I'd be interested to hear who actually does the work?


I would think the body work is done by these people:-

http://www.the-bodycentre.co.uk

Well that is who Hunters / Inchcape use as an approved JLR body shop.

I am afraid I didn’t even find the sales Staff at Marshall’s Cambridge pleasant when I was buying my Defender.

They were completely uninterested. I travelled from Norwich to view a 110 SW they had advertised on the forecourt. Got told it was already sold, but here are the keys, you can go and have a look at it Shocked

Glad I hadn’t bought it. They didn’t even bother coming out of the showroom. They took my details and said if anything came up they would contact me. I never heard anymore.

Bizarrely, the 110 was still advertised for a few weeks after I viewed it. It’s not even as if they were busy. I was the only one there.

I ended up at Hunters (now Inchcape) King’s Lynn. It’s a very small dealership but I have never had any issues with any of the Staff and they always seem happy to see a Defender back in their yard.

Post #727755 7th Sep 2018 12:13pm
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milesr3



Member Since: 12 Feb 2013
Location: Suffolk
Posts: 694

2016 Defender 90 Puma 2.2 XS CSW Keswick Green

JOW240725 wrote:
Very nice! Or is it not? These have grown on me greatly, what's your view?


Have been out and about in it over the weekend. Damn thing is really good, to the point where I have resisted going into the dealership to talk about the cost the change in case it is attractive.

It's a lovely thing to cruise around in. The SD4 diesel has really surprised me; it has more than enough grunt to haul the enormous thing round at a good pace without needing more than an inch of throttle. The engine and gearbox work really well. I have noticed a little diesel rumble between 50-60mph when it's in a higher gear and you wish the accelerate but otherwise it is very well isolated. The ride is firmer than I expected.

It is absolutely massive and feels wide on the back roads around here. I am conscious that it isn't mine though and trying not to scratch or scuff it. The steering is very precise and it's easy to position it though. Great visibility.

I am wondering if the SE spec isn't the sweetspot in the range rather than the HSE. The one we have is an HSE and it's lovely but the tech feels a generation behind and interior quality is not the best. The SE has leather, navigation, LED lights etc and all the inherent capability of air suspension and terrain response.

Post #728112 9th Sep 2018 5:51pm
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JOW240725



Member Since: 04 May 2015
Location: Suffolk
Posts: 5788

United Kingdom 2012 Defender 110 Puma 2.2 XS CSW Orkney Grey

Thanks Rasher, although I believe Marshalls either have their own body shop in Cambridge or one close by as I was told it would have to go to Cambridge.

Milesr3 nice to hear good things about the D5. I can't deny I would love one if someone else was paying for it! James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html
MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641
MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557
Instagram @suffolk_rovers

Post #728134 9th Sep 2018 8:02pm
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Rashers



Member Since: 21 Jun 2015
Location: Norwich
Posts: 1927

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey

I would be more than surprised if Marshall’s haven’t got a body shop in Cambridge. They have a number of dealerships as well as JLR so they must be able to generate a fair amount of work.

Post #728137 9th Sep 2018 8:05pm
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