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bpman



Member Since: 21 May 2008
Location: Oslo
Posts: 8069

2008 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
BT slowband
I need to let of some steam ... I hate BT they are c**p

Got home tonight, thought broadband was slow, did a speed test and got 440kbps. (should be at least 2600kbps)

Very happy to take you as a customer, but once signed up they could not give a £uck

Try to find a number on BTs web site, you'll be lucky, finally find a number 0800 800150 ... ring up, talk to a "helpdesk" (or is it helldesk) person for 41 minutes and they apologise but can't do anything. why do they bother having a desk full of hell desk people who can't do anything ?

I'm going to look at wireless contract, and virgin and any others ... how-the-f*** is bt still in business ?

... that's better, seems to be a little quicker now.
Post #66948 11th Apr 2011 9:26pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5024

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
I would suggest it's more complicated...and add any 3G service is worse.

You get good results when a company has their kit in a Bt exchange...sky was good...but other than££ we never had a problem with Bt...but got faster speeds with sky Mike
Post #66949 11th Apr 2011 9:30pm
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daviec1



Member Since: 30 Nov 2010
Location: Ayrshire
Posts: 246

United Kingdom 2005 Defender 110 Td5 DCPU Bonatti Grey
We are way faster with Sky, and cheaper.

Something to do with more people on our exchange being with BT than Sky, so the "contention ratio" (??) is better with Sky (just now)

But Sky are not so good with problems.

Example, for the past 2 Fridays, have woken to no phone or Internet - first time, on to Sky to tell them. They do the normal trace which comes up inconclusive. meanwhile, I find out that the whole feckin underground cable has been nicked, knocking the whole village off.

It takes about 24hours to fix, and all goo. Wake up on the Sat morning to text from Sky saying - we've fixed your fault.

Same thing happened on 2nd week.

Same thing with Sky, even though I told them the cables had probably been nicked.

Aw well. 2001 TD5 110 DCPU in Bonatti Grey
Post #66957 11th Apr 2011 11:08pm
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RFT



Member Since: 13 Nov 2010
Location: Cheshire
Posts: 674

United Kingdom 2010 Defender 130 Puma 2.4 HCPU Zermatt Silver
I have just cancelled DEMON Twisted Evil Twisted Evil Twisted Evil (now part of Thus plc) who I have been with for years due to their speeds coming down whilst failing to bring the prices down. I have moved to BE Unlimited www.bethere.co.uk they have their own gear in our exchange their customer services are excellent and they are less than 50% of Demon. Try searching on internet for ADSL2 and the name of your local exchenge and you wil find who has their own equip in the exchange, most just piggy back on the old BT equipment and hece get poor speeds and low contension ratio (sharing bandwidth during period of high demand - i.e 3pm onwards once kids are home) 130 Puma HCPU with an Artica 240LR Demountable Camper
Post #66958 11th Apr 2011 11:12pm
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ken



Member Since: 18 Aug 2009
Location: Banging Birds with my bitches !!
Posts: 4328

United Kingdom 
Hated BT on Cooper went Sky (just as pants) Now on BT Fiber way way different now the kids moan when its only 5meg each way Laughing
Post #66964 12th Apr 2011 6:19am
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DefenderOfTheEarth



Member Since: 09 Nov 2010
Location: Cornwall, UK
Posts: 1304

United Kingdom 2007 Defender 110 Puma 2.4 XS CSW Tonga Green
Just had mine sorted - kept dropping all the time.

Turned out to be my router - the engineer supplied a new BT HomeHub 2.0 and wrote it down as a dodgy earth so no charge. Runs at about 3MB/s - not bad for this very rural location!

Worth getting them onto it - but yes the call centres are very trying.

Fibre on it's way here very soon. Defender 110XS SW gone... now VW California 180 4 Motion.
Post #66979 12th Apr 2011 10:53am
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 19599

United Kingdom 
I'm with AOL 100% reliable service and via wired router not wireless cxxp. Get pretty much 3.8MBPS consistent any time of day or night. Which I think is good (I'm out in the sticks) £15 - £16 a month you can probably find cheaper but what use is cheaper when it don't work properly or reliably. It's like comparing the Landy to a citroen Whistle
Post #66982 12th Apr 2011 12:53pm
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Hazza



Member Since: 10 Jan 2011
Location: North Yorkshire / Leeds
Posts: 208

United Kingdom 1990 Defender 110 Td5 HT Bronze Green
my current BT speed...

Soooo SLooooooow

Just noticed that it says that it's slower than 95% of GB, great!

Might as well go back to dialup!

Harry 1990 Defender 110 200TDI Camper - now converted to Td5 power
Post #67030 12th Apr 2011 7:22pm
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Paul_1978



Member Since: 08 Nov 2009
Location: South Yorkshire
Posts: 384

England 2004 Defender 90 Td5 CSW Zermatt Silver
Im on Plus Net, £22 a month with the phone and line rental, free evening and weekend calls.



Admin note: this post has had its images recovered from a money grabbing photo hosting site and reinstated Mr. Green
Post #67033 12th Apr 2011 7:32pm
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jst



Member Since: 14 Jan 2008
Location: Taunton
Posts: 7688

2011 Defender 110 Puma 2.4 USW Stornoway Grey
i am on BT. just changing to them from AOL my speed went from 2Mbs to 6mbs.

have had one problem which turned out to be the exchange they sorted it with 24hrs and phoned to confirm it was ok at the time and again 24hrs later to check all was still ok. very pleased with them. Cheers

James
110 XS Utility
130 Puma Station wagon/camper (in the making)
90 Puma Hardtop
Post #67036 12th Apr 2011 7:48pm
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Lorryman100



Member Since: 01 Oct 2010
Location: Here
Posts: 2686

I'm with BT and have been for years with no complaints so far!

Post #67037 12th Apr 2011 7:48pm
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bpman



Member Since: 21 May 2008
Location: Oslo
Posts: 8069

2008 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
just tried mine again today and get



gotten better after i called up and told them i was cancelling ... still not brilliant but better than 600k
Post #67041 12th Apr 2011 7:59pm
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WarPig



Member Since: 05 Dec 2009
Location: Sheffield
Posts: 1748

England 1996 Defender 110 300 Tdi USW Bonatti Grey
Im lucky/unlucky as I get free BT broadband as the wife works for them. I keep doing these speed check tests, but ive no idea what they mean..



And what the hell does this mean?

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Post #67161 13th Apr 2011 4:32pm
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fekete



Member Since: 24 Dec 2008
Location: Here on the other end of the computer
Posts: 3626

United Kingdom 2007 Defender 90 Puma 2.4 HT Bonatti Grey
Heres mine with Sky Mr. Green
 NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY
Post #67175 13th Apr 2011 5:10pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5024

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
here is my sky
http://www.speedtest.net/result/1250347621.png but last night its lower.

Not skys fault as the village only has crappy BT only exchange Mike
Post #67182 13th Apr 2011 5:35pm
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