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familymad



Member Since: 13 Dec 2011
Location: Bucks
Posts: 2775

2016 Defender 130 Puma 2.2 HCPU Santorini Black
Corrosion claim

Bought an approved used 130 last year and it was delivered with corrosion to the bumper which had been badly touched up by Lloyd Landrover Carlisle.

While she was in for service at Chipperfield I have asked for bulkhead, windscreen surround and bulkhead brackets to be painted under warranty along with the bumper. All agreed by LR apart from the bumper which "isn't bodywork". While this might be vague, the preparation of this bumper and (as shown) hand brush marks are not the level of approved used car prep I find acceptable for LR.

The bumper looks a mess and I feel the rejected claim is very poor considering how badly it was prepared for sale. My understanding is any work carried out by LR last August should be covered by 12 months warranty and this painting would be just that? The vehicle is due to be in the paint shop for 7 days already.

Last August on collection



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This July



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 1951 80" S1
1958 88" S2

Post #550787 24th Jul 2016 10:33am
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languedoc



Member Since: 13 May 2016
Location: Edinburgh
Posts: 283

Scotland 2008 Defender 110 Puma 2.4 CSW Alaska White

If its been touched up since factory by land rover then its nothing to do with warranty as such. Its sale of goods act and trading standards.

I could imagine that threat alone will suffice

Post #550804 24th Jul 2016 11:27am
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familymad



Member Since: 13 Dec 2011
Location: Bucks
Posts: 2775

2016 Defender 130 Puma 2.2 HCPU Santorini Black

No reply from LR...... unless they were on holiday? 1951 80" S1
1958 88" S2

Post #559131 26th Aug 2016 4:57pm
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bpman



Member Since: 21 May 2008
Location: Oslo / Devizes / Monaco
Posts: 8061

2015 Defender 110 Other SW Keswick Green

or on a painting course?

Post #559148 26th Aug 2016 5:39pm
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 375

United Kingdom 
Re: Corrosion claim

familymad wrote:
Bought an approved used 130 last year and it was delivered with corrosion to the bumper which had been badly touched up by Lloyd Landrover Carlisle.

While she was in for service at Chipperfield I have asked for bulkhead, windscreen surround and bulkhead brackets to be painted under warranty along with the bumper. All agreed by LR apart from the bumper which "isn't bodywork". While this might be vague, the preparation of this bumper and (as shown) hand brush marks are not the level of approved used car prep I find acceptable for LR.

The bumper looks a mess and I feel the rejected claim is very poor considering how badly it was prepared for sale. My understanding is any work carried out by LR last August should be covered by 12 months warranty and this painting would be just that? The vehicle is due to be in the paint shop for 7 days already.

Last August on collection



Click image to enlarge


This July



Click image to enlarge



Click image to enlarge


Good afternoon Familymad,

Thank you for your post. Please accept the delay in response, I can assure you that no discourtesy was intended.

In order for me to assist further, please do not hesitate to contact me via PM with your vehicle and contact details and I will be more than happy to look into this for you.

Many thanks,
Amellia

Post #559991 30th Aug 2016 4:03pm
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Greadh



Member Since: 17 Feb 2016
Location: North West
Posts: 93

United Kingdom 2013 Defender 110 Puma 2.2 USW Santorini Black

I had a very small amount of rust on the underside of front bumper, entire front bumper was replaced under warranty within 48hrs - no questions asked. Also bought approved second hand. (Guy Salmon Knutsford - very happy with them)

Post #560499 1st Sep 2016 1:09pm
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Wheel



Member Since: 29 May 2014
Location: Essex
Posts: 229

United Kingdom 

Hi Family mad,

What was the outcome with your LR ??

Thanks,
Mark

Post #589625 2nd Jan 2017 11:57pm
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JOW240725



Member Since: 04 May 2015
Location: Suffolk
Posts: 5788

United Kingdom 2012 Defender 110 Puma 2.2 XS CSW Orkney Grey

My 2012 front bumper is badly corroding too. I didn't think to try and claim under corrosion warranty, I just got tempted by a refurbished Twisted bumper at the LRO Show, still have to fit it though.

Whilst LR should replace/re-powder coat, I'd imagine it would corrode within a similar period? James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html
MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641
MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557
Instagram @suffolk_rovers

Post #589734 3rd Jan 2017 3:03pm
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Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 519

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

Bumper is only covered until the end of the std warranty... So, unfortunately you'll have to pay for a new one...

The corrosion warranty only covers the bodywork after the 3 year period... and even then, you actually have to have a hole for them to do anything... I've had no end of bother with some small corrosion issues in the rear of the 110... The dealer even said that because I didn't have my 3rd year service completed by them that the corrosion warranty was invalid!!!... It took alot of arguing with them and some kind assistance from the CRC on here to finally sort it... Seems because I had my recall done for the oil pump at the time my 3rd service was due I fell through a gap...
Anyway, Hopefully I'll get the 110 into a dealer to get it sorted soon..

Regards

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110
2016 Bowler 90 Rally Spec

Post #589740 3rd Jan 2017 3:11pm
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